Acer.com site becomes unavailable randomly.


HuntyFtw

Well-known member
Member
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Local time
12:49 PM
Posts
164
Location
India
OS
Windows 11 Pro 26H2
Hello everyone,
As you can see from my PC spec, I have an Acer laptop. Recently since this month's beginning, after I open www.acer.com, it opens fine but after sometime, navigating within the website or reloading the website doesn't work. I thought it's a Firefox issue somehow but even on Edge, it fails at the same time. This is what it shows. Any help would be appreciated. Do note that every website other than this works and there's no internet issue.
1753977874899.webp


Thanks for the help.
 
Windows Build/Version
Windows 11 Version 24H2 (0S Build 26100.4770)

My Computer My Computer

At a glance

Windows 11 Pro 26H2Intel Core i7-11800H16GB (2x8 GB)RTX 3060 Laptop GPU
OS
Windows 11 Pro 26H2
Computer type
Laptop
Manufacturer/Model
Acer Predator Helios 300 PH314-54-72ZJ
CPU
Intel Core i7-11800H
Motherboard
TGL
Memory
16GB (2x8 GB)
Graphics Card(s)
RTX 3060 Laptop GPU
Sound Card
Realtek ALC295
Monitor(s) Displays
1
Screen Resolution
2560 x 1440 @ 165Hz
Hard Drives
1TB NVMe SSD, 512GB NVMe SSD, 1TB 7200 RPM HDD
Cooling
Aeroblade 5th Gen 3D fan
Keyboard
RGB Laptop keyboard
Mouse
Logitech Lightsync G203
Internet Speed
175 Mbps up/175 Mbps down
Browser
Firefox with uBlock Origin and YouTube enhancing extensions..
Antivirus
Windows Security with Core Isolation on
Any security software in place?

Click on 'Not Secure" > "Connection Not Secure" > More Information, is there a 'View Certificate' button, if so click that and lets see the Cert Subject
 

My Computer My Computer

At a glance

Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro
No issues at all with Firefox and that site.
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
If you have no problem with other sites, and it happens at the same time using multiple browsers, it stands to reason the issue is an Acer site problem.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 26H2 26300.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 26H2 26300.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457
Any security software in place?

Click on 'Not Secure" > "Connection Not Secure" > More Information, is there a 'View Certificate' button, if so click that and lets see the Cert Subject
I use Windows Defender. Clearing cookies works, but after some site visits from Acer.com leads back to that error.
1754065894216.webp
 

My Computer My Computer

At a glance

Windows 11 Pro 26H2Intel Core i7-11800H16GB (2x8 GB)RTX 3060 Laptop GPU
OS
Windows 11 Pro 26H2
Computer type
Laptop
Manufacturer/Model
Acer Predator Helios 300 PH314-54-72ZJ
CPU
Intel Core i7-11800H
Motherboard
TGL
Memory
16GB (2x8 GB)
Graphics Card(s)
RTX 3060 Laptop GPU
Sound Card
Realtek ALC295
Monitor(s) Displays
1
Screen Resolution
2560 x 1440 @ 165Hz
Hard Drives
1TB NVMe SSD, 512GB NVMe SSD, 1TB 7200 RPM HDD
Cooling
Aeroblade 5th Gen 3D fan
Keyboard
RGB Laptop keyboard
Mouse
Logitech Lightsync G203
Internet Speed
175 Mbps up/175 Mbps down
Browser
Firefox with uBlock Origin and YouTube enhancing extensions..
Antivirus
Windows Security with Core Isolation on
If you have no problem with other sites, and it happens at the same time using multiple browsers, it stands to reason the issue is an Acer site problem.
I, too, think the same thing.
 

My Computer My Computer

At a glance

Windows 11 Pro 26H2Intel Core i7-11800H16GB (2x8 GB)RTX 3060 Laptop GPU
OS
Windows 11 Pro 26H2
Computer type
Laptop
Manufacturer/Model
Acer Predator Helios 300 PH314-54-72ZJ
CPU
Intel Core i7-11800H
Motherboard
TGL
Memory
16GB (2x8 GB)
Graphics Card(s)
RTX 3060 Laptop GPU
Sound Card
Realtek ALC295
Monitor(s) Displays
1
Screen Resolution
2560 x 1440 @ 165Hz
Hard Drives
1TB NVMe SSD, 512GB NVMe SSD, 1TB 7200 RPM HDD
Cooling
Aeroblade 5th Gen 3D fan
Keyboard
RGB Laptop keyboard
Mouse
Logitech Lightsync G203
Internet Speed
175 Mbps up/175 Mbps down
Browser
Firefox with uBlock Origin and YouTube enhancing extensions..
Antivirus
Windows Security with Core Isolation on
No issue with the cert, what security software do you use?
 

My Computer My Computer

At a glance

Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro
I was able to reproduce the error, it does seem like a site issue.
 

My Computer My Computer

At a glance

Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro
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