Solved After 30 minutes or so of being idle, Mouse/Keyboard will not wake computer.


C

Coopfab

New member
Local time
11:54 AM
Posts
9
OS
Windows 11
Hi.

In my power settings the sleep function is turned off and in Device Manager the Bluetooth keyboard and mouse are set to wake computer. In the Control Panel, here is a screen shot of the power and sleep buttons. The screen is set to turn off after 20 minutes and “my device” is set to never sleep. The Intel Wi-Fi E6 driver has been updated.

1773955745064.webp





Here’s the issue. After about 30 minutes of being idle the only way to “wake” the computer is to shut it down by pressing the power button for at least 10 seconds and then pressing it again to boot the computer. I can’t figure this one out and would appreciate any comments or suggestions you may have. Thanks in advance for interest. Coopfab.
 
Windows Build/Version
Windows 11, version 25H2 OS Build 26200.80347

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Mini 800 G9
Question...do you have the mouse/keyboard connected through a usb hub or are they both connected directly to usb ports? I checked the specs on your PC. It shows you have 2x usb 2.0 ports in the rear of the PC. Those 2.0 ports should be used for mouse and keyboard rather than usb 3 ports. See if that makes a difference. Also make sure you are running the latest uefi bios version.

I have my power options set as follows. Try it to see if sleep works right for you.

choose what power buttons do-
when I press power button=shutdown
when I press slrrp button=sleep

turn off display=10 min
put computer to sleep=15 minutes

I also have fast startup turned off.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
admin command prompt

What does this command show is wake enabled?

powercfg -devicequery wake_armed
 

My Computer

System One

  • OS
    Windows 11 Pro
Sorry, forgot to mention that the keyboard and mouse are bluetooth. I have also tried the power power as suggested, doesn't help.

Results of command:

1773961984168.webp
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Mini 800 G9
Do you have a Bluetooth dongle plugged into a USB socket? In Device Manager, look for the Bluetooth or USB device properties and see if it can be turned off by power management.

1775395090495.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8524
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot

My Computer

System One

  • OS
    Home26H2Can
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 8600G (07/24)
    Motherboard
    ASROCK B650M-HDV/M.2 (07/24) BIOS 4.21 AGESA ComboAM5 1.3.0.1 (04/26)
    Memory
    2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL36 (07/24)
    Graphics Card(s)
    ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
    Sound Card
    Creative Sound BlasterX AE-5 Plus (05/24)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    Kingston KC3000 NVMe 2TB (05/24)
    ADATA XPG GAMMIX S11 Pro 512GB (07/19)
    PSU
    Seasonic Core GM 550 Gold (04/24)
    Case
    Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
    Cooling
    Noctua NH-U12S with Noctua NF-P12 (04/24)
    Keyboard
    HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (01/26)
    Internet Speed
    500/100 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge, Brave for YouTube, LibreWolf for FB
    Antivirus
    NextDNS blocking 1/3 Traffic
    Other Info
    Phone: Motorola Moto G86 (02/26)
    Backup: Hasleo Backup Suite (PreOS)
    Headphones: Sennheiser RS170 (09/10)
    Chair: Huzaro Force 4.4 Grey Mesh (05/24)
    Notifier: Xiaomi Mi Band 9 Milanese (10/24)
    FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
Are you using any 3rd Party Antivirus / Malware software?
I had an issue last year with Webroot causing similar issues with my keyboard, an update from Webroot fixed the issue.
With regard to chipset drivers I would use the Manufacturers Chipset Drivers than Drivers downloaded via Windows Update.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
I think that user Kelper advice got it right. If you use an USB Bluetooth dongle or some other Bluetooth (onboard) device and it falls a sleep it could not detect any movements you make with your mouse or react on keyboard presses. Pressing onto your power button is then the only way out.

I would examine your energy setting a bit more. I have my screen turn off time set on 30 minutes and (below it) other devices never falls a sleep or hibernate. After 30 minutes my screen turns off but the rest of all my devices (don't have a Bluetooth keyboard or mouse) are kept under power and are awake. Settings intended for an normal Desktop PC. If your settings are the same as mine maybe you should look inside your BIOS settings if there is a reason why this issue is occurring. HP may also have some settings in it's BIOS that could explains this behavior. (Don't know. Do not have any HP system.)
 

My Computer

System One

  • OS
    Win 11 Pro "25H2" Build 26200.8524, Zorin OS Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Intel® Core™ i7-12700KF 12th Gen.
    Motherboard
    ASUS Prime Z690-A, BIOS v4505
    Memory
    32GB DDR5 5600-36 Vengeance
    Graphics Card(s)
    PCIe4.0 Asus NVIDIA RTX3060Ti
    Sound Card
    Onboard; Realtek
    Monitor(s) Displays
    34" LG 34UC79G-B Curved 21:9 144Hz
    Screen Resolution
    2560x1080 (No HDR)
    Hard Drives
    250Gb Samsung 870PRO NVMe (Win 11 Pro)
    1Tb Samsung 980PRO NVMe
    1Tb Samsung 970EVO NVMe
    2Tb Samsung 990PRO NVMe with heatsink.
    4Tb WDC WD40EZRZ Blue SATA (Int.)
    4Tb WDC WD40EZRZ Blue SATA (Int.)
    3Tb WDC WD30EFRZ Red SATA (Int.)
    256Gb Samsung 840PRO SSD (RHEL 9,5)
    256Gb Samsung 850PRO SSD (Zorin OS Pro 18)
    PSU
    Coolermaster 850W V2 Gold with internal 12cm exaust fan
    Case
    Be-Quiet Pure Base 600.
    Cooling
    3x Be-Quiet! 12/14cm "Silent Wings 4" casefans, 1x Arctic Freezer i35 CPU towerblock with fan.
    Keyboard
    Steelseries APEX 7 keyboard.
    Mouse
    Logitech G-502 Hero
    Internet Speed
    1Gb
    Browser
    Brave
    Antivirus
    F-Secure
    Other Info
    No Noise system.
    256Gb Kingston Travler USB 3.0 drive.
    64Gb Sandisk USB 3.2 drive. (Ventoy)
    8Gb Philips USB 3.0 drive. (Win. Inst.)
    8Gb Philips USB 3.0 drive. (Rescue disk)
    2Tb WD USB 3.0 Passport drive.
    USB Ext. 500Gb WD SATA drive.
    External USB 3.0 C.A. CD/DVD* burner.
Thanks much for all your suggestions. Turns out that the cause of my issue was a faulty DisplayPort cable. I changed to an HDMI and presto, all better. Again, thanks very much for your time and interest.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Mini 800 G9
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