Solved After today's update , HP Hardware Diagnostics Windows wont run.


Bug locker

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Hey.
Today HP Hardware Diagnostics utility updated via Microsoft Store. After that when i try to run it i take an error "The Windows Event Log Service must be running" :

1.jpg

I searched the "services" but I don't see a service with that name, at least in English.
I have Greek Windows and so I see other services with an English name and others with a Greek one. In Greek, however, I don't see anything that looks like this.
Any idea how can I check if the service exists and works ?

1671315040592.png
Thanks. :-)
 
Windows Build/Version
win 11 pro 22H2 22621.963

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Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
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16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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Model Hitachi HTS727575A9E364
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UEFI works OK. sp142974 not works , no install. :(
 

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Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
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HP Pavilion 17 cd2205nw
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Intel 113700H
Memory
16GB
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1980x1020
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This might help,

1671317067465.png
 

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    ASUS Vivobook
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Attachments

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My Computer My Computer

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Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
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HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
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    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
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    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
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    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
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    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
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    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
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    Windows 11
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    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
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    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
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    Lenovo Bluetooth
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    500 Mbps
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    Edge
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I tried it now. Gets the same error message , "The Windows Event Log Service must be running". I guess the HP's utility has the problem , as i have the service and its "automatic" and "running". Thanks for your time. :-)
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
I tried it now. Gets the same error message , "The Windows Event Log Service must be running". I guess the HP's utility has the problem , as i have the service and its "automatic" and "running". Thanks for your time. :-)
Have you tried uninstalling it then downloading directly from HP. See @zbook 's links.
 

My Computers My Computers

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Same problem here as well so it must be the update
 

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    Win 11i7-1195G7 2,9Ghz32GBIris XE
    OS
    Win 11
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    Laptop
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    HP Spectre 14 x360
    CPU
    i7-1195G7 2,9Ghz
    Memory
    32GB
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    Iris XE
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    OLED
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    3000x2000
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    1TB NVMe
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    Logitech G Pro
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    Could be better..
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    Win 10 Pro/Devi7 3840QM / i7 2920XM32GB / 16GBNvidia Quadro K3000M / 4000M
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    Win 10 Pro/Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP 8770w / 8760w
    CPU
    i7 3840QM / i7 2920XM
    Memory
    32GB / 16GB
    Graphics card(s)
    Nvidia Quadro K3000M / 4000M
    Monitor(s) Displays
    DreamColor
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 860 Evo 500GB SSD
    HGST 500GB HDD x2
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    Logitech MX Anywhere 2s
    Internet Speed
    Don't ask..
    Browser
    Brave
    Antivirus
    Defender

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
The HP UEFI hardware diagnostics and bootable diagnostics can run overnight while sleeping.

The HP Windows hardware diagnostics only has a few tests that cannot be performed by the other diagnostics.



This is a link from the HP knowledge base including some limitations on the testing.




Within this link there are additional HP diagnostics for:

Windows 7, 8.1 and early versions of Windows 10
USB 4 in 1 diagnostic key
Remote PC Hardware Diagnostics
PC Docks and Displays Diagnostics Windows

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender

My Computers My Computers

  • At a glance

    Win 11i7-1195G7 2,9Ghz32GBIris XE
    OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre 14 x360
    CPU
    i7-1195G7 2,9Ghz
    Memory
    32GB
    Graphics Card(s)
    Iris XE
    Monitor(s) Displays
    OLED
    Screen Resolution
    3000x2000
    Hard Drives
    1TB NVMe
    Mouse
    Logitech G Pro
    Internet Speed
    Could be better..
    Browser
    Brave
    Antivirus
    Defender
  • At a glance

    Win 10 Pro/Devi7 3840QM / i7 2920XM32GB / 16GBNvidia Quadro K3000M / 4000M
    Operating System
    Win 10 Pro/Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP 8770w / 8760w
    CPU
    i7 3840QM / i7 2920XM
    Memory
    32GB / 16GB
    Graphics card(s)
    Nvidia Quadro K3000M / 4000M
    Monitor(s) Displays
    DreamColor
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 860 Evo 500GB SSD
    HGST 500GB HDD x2
    Mouse
    Logitech MX Anywhere 2s
    Internet Speed
    Don't ask..
    Browser
    Brave
    Antivirus
    Defender
Hi! I've the same Problem on diffrent PC's since the new Windows update.
I can't restart the service, then I get the error message "The service could not be stopped. Error 1061 - The service cannot accept control messages at this time" I have also uninstalled and reinstalled the "HP PC Hardware Diagnostics Windows" software. The message keeps popping up.
 

My Computer My Computer

At a glance

Windows 10
OS
Windows 10
Hi! I've the same Problem on diffrent PC's since the new Windows update.
I can't restart the service, then I get the error message "The service could not be stopped. Error 1061 - The service cannot accept control messages at this time" I have also uninstalled and reinstalled the "HP PC Hardware Diagnostics Windows" software. The message keeps popping up.
Try the older version. It works at my system.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Try the older version. It works at my system.
Hi guys, same problem here, Windows 11 Home 22H2 Build 22621.963 . I thought I had some problem with the Windows Event Log Service, and tried to use some tricks until I bumped into here and I undestood I was wasting my time. Bug Locker, did you unistall the current version before running the older one which seems to work?
Plus, did anyone of you try to contact Hp support to analyze this issue since it's obvious that's a problem by they side aftet the update of the 17th of December?
Thanks everybody in advance, any reply is vey well welcomed and have happy holydays and a happy new year.
 

Attachments

  • Screenshot 2022-12-24 14.01.03.png
    Screenshot 2022-12-24 14.01.03.png
    110 KB · Views: 3

My Computer My Computer

At a glance

Windows 11 Home 22H2 Build 22621.96311th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz16 GB RAMNVIDIA GeForce RTX 3050
OS
Windows 11 Home 22H2 Build 22621.963
Computer type
Laptop
Manufacturer/Model
HP Victus
CPU
11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
Memory
16 GB RAM
Graphics Card(s)
NVIDIA GeForce RTX 3050
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1920 x 1080
Hard Drives
512 GB SSD
Hi guys, same problem here, Windows 11 Home 22H2 Build 22621.963 . I thought I had some problem with the Windows Event Log Service, and tried to use some tricks until I bumped into here and I undestood I was wasting my time. Bug Locker, did you unistall the current version before running the older one which seems to work?
Plus, did anyone of you try to contact Hp support to analyze this issue since it's obvious that's a problem by they side aftet the update of the 17th of December?
Thanks everybody in advance, any reply is vey well welcomed and have happy holydays and a happy new year.
Hi.
1) Yes , uninstall the old first
2) Yes , i I have asked a question in the HP forum but I did not get an answer.
Ηave happy holydays and a happy new year !
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Interaction with HP Support about this topic:"Dear Sir, the solution to your problem can be solved formatting the laptop and returning to Windows 11 22H1. In this way HP harware Diagnostics will work again"
My interaction:":lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao:"
 

My Computer My Computer

At a glance

Windows 11 Home 22H2 Build 22621.96311th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz16 GB RAMNVIDIA GeForce RTX 3050
OS
Windows 11 Home 22H2 Build 22621.963
Computer type
Laptop
Manufacturer/Model
HP Victus
CPU
11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
Memory
16 GB RAM
Graphics Card(s)
NVIDIA GeForce RTX 3050
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1920 x 1080
Hard Drives
512 GB SSD
Interaction with HP Support about this topic:"Dear Sir, the solution to your problem can be solved formatting the laptop and returning to Windows 11 22H1. In this way HP Support Assistant will work again"
My interaction:":lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao:"
:lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao::lmao:
"Dear Sir, the solution to your problem can be solved with buy a new computer"
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
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