Amazon error: "We're sorry, an error has occurred. Please reload this page and try again."


MadScientist

Well-known member
Member
Local time
12:30 AM
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33
OS
Windows 11 Pro
Not sure if this started when I upgraded to Windows 11 or after one of the cumulative updates. If I use a link to an Amazon product from other sites, i.e., techbargains, I get this:
Screenshot 2022-11-23 134319.jpg
And if I do a search for a product within Amazon I get the same error when a click on the item. This only happens with Amazon. Links to other sites, i.e., Walmart, Best Buy, Dell, etc., it goes right to the product page.
Screenshot 2022-11-23 134959.jpg
Clicked on the first search result and the error came up again.
Screenshot 2022-11-23 141536.jpg
I googled this and found several suggested fixes: use a different browser, clear your browser cache and cookies, use Ccleaner, use a different computer, turn off your AdBlocker. None of these worked. I came across a suggestion in another Windows forum that said to delete the last 2 characters in the address bar and hit enter. This worked and brings up the product page. I don't know how they came up with this solution.
If you have any other suggestions on why this happens and another way to fix it I'm all ears.
 
Last edited:

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Windows 11 ProAMD Ryzen 5 5600XCorsair 32GB Vengeance DDR4 3600Mhz ramNvidia GTX Geforce 1660 Ti
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I just went to Amazon, typed in earbuds and had no issue getting a list nor opening the Bose item. Firefox 107 on Win11 Version 22H2 Build 22621.819.
 

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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
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    Dell Vostro 3400
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    Intel Core i5 11th Gen. 2.40GHz
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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
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I just went to Amazon, typed in earbuds and had no issue getting a list nor opening the Bose item. Firefox 107 on Win11 Version 22H2 Build 22621.819.
I use Chrome, but also get the same error when using Edge. I'll give Firefox a try.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 5600XCorsair 32GB Vengeance DDR4 3600Mhz ramNvidia GTX Geforce 1660 Ti
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
My Build
CPU
AMD Ryzen 5 5600X
Motherboard
Asrock B550 Phantom Gaming 4
Memory
Corsair 32GB Vengeance DDR4 3600Mhz ram
Graphics Card(s)
Nvidia GTX Geforce 1660 Ti
Monitor(s) Displays
MSI 27" Optix G27C4
Links up good for me !
 

My Computer My Computer

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Windows11 23H2 (OS Build 22631.2428)2.90 gigahertz Intel Core i7-1070016214 Megabytes Usable Installed Memor
OS
Windows11 23H2 (OS Build 22631.2428)
Computer type
PC/Desktop
Manufacturer/Model
HP HP ENVY TE01
CPU
2.90 gigahertz Intel Core i7-10700
Motherboard
Board: HP 8767 A (SMVB)
Memory
16214 Megabytes Usable Installed Memor
Hard Drives
1511.52 Gigabytes Usable Hard Drive Capacity
1418.15 Gigabytes Hard Drive Free Space
Keyboard
Logitech wireless
Mouse
M 185 wireless
Internet Speed
12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
Browser
Edge & FF
Antivirus
Windows Defender
Installed Firefox and it links from Techbargain to the Amazon product pages, no errors. I tried Chrome and Edge on 2 other computers, my HTPC AMD system, the other an Intel laptop and get the same error messages, all running Windows 11???
Anyone have a clue to what's causing this with Chrome and Edge? While googling the error I came across lots of people having the same problem.
I also ran Malawarebytes and Kaspersky scans on all 3 computers. Comes up clean.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 5600XCorsair 32GB Vengeance DDR4 3600Mhz ramNvidia GTX Geforce 1660 Ti
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
My Build
CPU
AMD Ryzen 5 5600X
Motherboard
Asrock B550 Phantom Gaming 4
Memory
Corsair 32GB Vengeance DDR4 3600Mhz ram
Graphics Card(s)
Nvidia GTX Geforce 1660 Ti
Monitor(s) Displays
MSI 27" Optix G27C4

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 5600XCorsair 32GB Vengeance DDR4 3600Mhz ramNvidia GTX Geforce 1660 Ti
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
My Build
CPU
AMD Ryzen 5 5600X
Motherboard
Asrock B550 Phantom Gaming 4
Memory
Corsair 32GB Vengeance DDR4 3600Mhz ram
Graphics Card(s)
Nvidia GTX Geforce 1660 Ti
Monitor(s) Displays
MSI 27" Optix G27C4

My Computers My Computers

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    Win 11 pro 22H2Intel I7 12th gen16 GBIntel UHD Graphics 770
    OS
    Win 11 pro 22H2
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    Manufacturer/Model
    Dell Vostro 3710 SFF
    CPU
    Intel I7 12th gen
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Cirrus Logic CS8409(AB 57)
    Monitor(s) Displays
    27 inch Acer
    Screen Resolution
    1920x1080
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    512 GB M.2 SSD
    PSU
    180 W 85% Efficient, 80 PLUS Bronze
    Browser
    chrome, edge beta, tor
    Antivirus
    yes, Windows Defender ?
    Other Info
    Msoft 365
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    fire os 7.3 (Android 9 api level 28)
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    fire os 7.3 (Android 9 api level 28)
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    Amazon Fire HD 8 Tablet (10th Gen, 2020 Release)
    Browser
    Edge (APK)

My Computers My Computers

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    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
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    M1605YA
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    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
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    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
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    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
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    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
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    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fire Fox & Edge !!
 

My Computer My Computer

At a glance

Windows11 23H2 (OS Build 22631.2428)2.90 gigahertz Intel Core i7-1070016214 Megabytes Usable Installed Memor
OS
Windows11 23H2 (OS Build 22631.2428)
Computer type
PC/Desktop
Manufacturer/Model
HP HP ENVY TE01
CPU
2.90 gigahertz Intel Core i7-10700
Motherboard
Board: HP 8767 A (SMVB)
Memory
16214 Megabytes Usable Installed Memor
Hard Drives
1511.52 Gigabytes Usable Hard Drive Capacity
1418.15 Gigabytes Hard Drive Free Space
Keyboard
Logitech wireless
Mouse
M 185 wireless
Internet Speed
12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
Browser
Edge & FF
Antivirus
Windows Defender
Running AdblockPlus, Camelizer, and Kapersky Protection extensions. Added them to Firefox and no Amazon link errors.

I just ran Ccleaner's Custom Clean, again, and this time its Registry Cleaner. Yeah, I know most people think its Registry Cleaner is useless. I don't know if it helped or it miraculously cured itself but the Amazon links in Chrome and Edge are now working as they should. Going to the product pages with no errors.
Thanks everyone for your help.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 5600XCorsair 32GB Vengeance DDR4 3600Mhz ramNvidia GTX Geforce 1660 Ti
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
My Build
CPU
AMD Ryzen 5 5600X
Motherboard
Asrock B550 Phantom Gaming 4
Memory
Corsair 32GB Vengeance DDR4 3600Mhz ram
Graphics Card(s)
Nvidia GTX Geforce 1660 Ti
Monitor(s) Displays
MSI 27" Optix G27C4

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