An Image file has turned white?


W

WLERCHE

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Windows 11
Hi,

I've been working on an After Effects Project and for some reason one of the images used in the project has turned white. I have no technical explanation for this. All the other images in the folder are still there and displaying as normal. Just this one image has turned white. Both the thumbnail, and the actual image when I click on it. Even inside the project files of after effects.

I had the project open yesterday morning before going to the shop and it was completely fine. I have heaps of backups but I'm just wondering what could have caused it.

Cheers in advance.
 

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Don't have experience with the program and this may not apply but the only time I've seen similar was when the image had the file extension changed, lost the File Association with a program and didn't know how to display it.
 

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    Dell Vostro 3400
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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
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Maybe accidently saved a new empty file? How big is the file size?
 

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File extension is still as normal. AE doesn't change source files, also don't have any projects with a white solid layer.
File is only 401kb, 404kb on disk.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxy Pro 360 S1
WLERCHE said:
Hi,

I've been working on an After Effects Project and for some reason one of the images used in the project has turned white.
Click to expand...

What happens if you drag that image from the project panel to a new comp, is it still white? (Drag it to the "Create a new Composition"-icon in the project panel.)
 

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Windows 11 Pro for WorkstationsIntel Xeon w5-2465X (3.10 GHz)128 GBNvidia RTX PRO 4000 Blackwell
OS
Windows 11 Pro for Workstations
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Xeon w5-2465X (3.10 GHz)
Motherboard
HP Z4 G5
Memory
128 GB
Graphics Card(s)
Nvidia RTX PRO 4000 Blackwell
Sound Card
On board, Realtek
Monitor(s) Displays
ASUS Swift PG279Q (27")
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2560x1440
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This is a HP Z4 G5 Workstation.
Possible to upload/share the file?
 

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OS
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Computer type
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2112 said:
What happens if you drag that image from the project panel to a new comp, is it still white? (Drag it to the "Create a new Composition"-icon in the project panel.)
Click to expand...
Its the same when re-inserted into the seq. I have a different version of that comp which uses the same image but from a different folder and that's fine, but I just looked at the file properties of the white image and it says the image was modified. Which I haven't done. It's kind of like the raw image has been opened and edited in photoshop which I haven't even opened it in photoshop until today to make a thumbnail.
 

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My Computer My Computer

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Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxy Pro 360 S1
Seeing Modified Time at 3:22 am in the night, maybe pc was rebooted, and did not save correctly?
 

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At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
WLERCHE said:
I have a different version of that comp which uses the same image but from a different folder and that's fine...
Click to expand...

Use that file in the other folder and put all files outside OneDrive.

OneDrive is good for storing files but can be a disaster if used as a scratch drive with any app, After Effects, etc, included. I have seen people lost all work, assets and project files many times. They all had one thing in common, files stored on a cloud service. Cloud services tend to be confused if one file changes and try to restore the file from the cloud.
 

My Computer My Computer

At a glance

Windows 11 Pro for WorkstationsIntel Xeon w5-2465X (3.10 GHz)128 GBNvidia RTX PRO 4000 Blackwell
OS
Windows 11 Pro for Workstations
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Xeon w5-2465X (3.10 GHz)
Motherboard
HP Z4 G5
Memory
128 GB
Graphics Card(s)
Nvidia RTX PRO 4000 Blackwell
Sound Card
On board, Realtek
Monitor(s) Displays
ASUS Swift PG279Q (27")
Screen Resolution
2560x1440
Hard Drives
OS: SK hynix PC801 HFS001TEJ9X101N
Storage: 4 x Samsung 9100 Pro 8TB
Storage: 1 x Samsung 990 Pro 4TB
Keyboard
Steelseries Apex Pro Gen 3
Mouse
Contour Rollermouse Red
Internet Speed
500/500
Browser
MS Edge
Other Info
This is a HP Z4 G5 Workstation.
2112 said:
Use that file in the other folder and put all files outside OneDrive.

OneDrive is good for storing files but can be a disaster if used as a scratch drive with any app, After Effects, etc, included. I have seen people lost all work, assets and project files many times. They all had one thing in common, files stored on a cloud service. Cloud services tend to be confused if one file changes and try to restore the file from the cloud.
Click to expand...
I'll give it a go, but I have one drive switched off as I run a hot spot as my internet and it is exceptionally slow anyway. I live in the middle of nowhere.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxy Pro 360 S1
WLERCHE said:
I'll give it a go, but I have one drive switched off as I run a hot spot as my internet and it is exceptionally slow anyway. I live in the middle of nowhere.
Click to expand...
Got it!

The file you have problem with, how does it look if you open it in let´s say Windows Photos app?
 

My Computer My Computer

At a glance

Windows 11 Pro for WorkstationsIntel Xeon w5-2465X (3.10 GHz)128 GBNvidia RTX PRO 4000 Blackwell
OS
Windows 11 Pro for Workstations
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Xeon w5-2465X (3.10 GHz)
Motherboard
HP Z4 G5
Memory
128 GB
Graphics Card(s)
Nvidia RTX PRO 4000 Blackwell
Sound Card
On board, Realtek
Monitor(s) Displays
ASUS Swift PG279Q (27")
Screen Resolution
2560x1440
Hard Drives
OS: SK hynix PC801 HFS001TEJ9X101N
Storage: 4 x Samsung 9100 Pro 8TB
Storage: 1 x Samsung 990 Pro 4TB
Keyboard
Steelseries Apex Pro Gen 3
Mouse
Contour Rollermouse Red
Internet Speed
500/500
Browser
MS Edge
Other Info
This is a HP Z4 G5 Workstation.
2112 said:
Got it!

The file you have problem with, how does it look if you open it in let´s say Windows Photos app?
Click to expand...
Exactly the same.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxy Pro 360 S1
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