Botched CrowdStrike security update breaks Windows worldwide, causing BSOD and crashes


  • Staff

 Neowin:

Multiple companies worldwide are currently forced to suspend their operations due to a faulty cybersecurity update from CrowdStrike. The update is taking down thousands of Windows computers, causing them to boot loop and crash to a blue screen of death.

Affected companies include banks, airlines, TV channels, and more, and some of them are forced to halt their jobs almost completely, with most Windows PCs not working due to the Falcon Sensor agent from CrowdStrike, a system that monitors network activity and prevents cyberattacks. One user from Malaysia said on Reddit that 70% of their laptops are now stuck in a boot loop.


UPDATE:
www.crowdstrike.com

Falcon Content Update Remediation and Guidance Hub | CrowdStrike

Access consolidated remediation and guidance resources for the CrowdStrike Falcon content update affecting Windows hosts.
www.crowdstrike.com www.crowdstrike.com

KB5042421: CrowdStrike issue impacting Windows endpoints causing an 0x50 or 0x7E error message on a blue screen - Microsoft Support

support.microsoft.com support.microsoft.com

techcommunity.microsoft.com

New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

Steps for how to access and use the new recovery tool Microsoft created - updated on July 31, July 23, July 22, and July 21. The tool provides two recovery..
techcommunity.microsoft.com

www.neowin.net

How to fix CrowdStrike BSOD issue on Windows PCs [Update]

We now have the official fix from CrowdStrike on how to deal with the Falcon Sensor for Windows update error which caused a critical issue that is currently affecting tons of PCs worldwide.
www.neowin.net www.neowin.net

techcommunity.microsoft.com

Recovery options for Azure Virtual Machines (VM) affected by CrowdStrike Falcon agent

We are aware of an issue that started on 19 July 2024 at 04:09UTC, which resulted in customers experiencing unresponsiveness and startup failures on Windows..
techcommunity.microsoft.com
techcommunity.microsoft.com

Recovery options for Azure Virtual Desktop session host VMs

Learn how to restore and recover Azure Virtual Desktop session host VMs affected by the CrowdStrike issue.
techcommunity.microsoft.com


CrowdStrike issue impacting Windows endpoints causing an error message on a blue screen
Microsoft has identified an issue impacting Windows endpoints that are running the CrowdStrike Falcon agent. These endpoints may encounter an error message on a blue screen and experience a continual restarting state.

We have received reports of successful recovery from some customers attempting multiple restart operations on affected Windows endpoints.

To mitigate this issue, follow these steps:
  1. Start Windows into Safe Mode or the Windows Recovery Environment.
  2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
  3. Locate the file matching “C-00000291*.sys”, and delete it.
  4. Restart the device.
  5. Recovery of systems requires a Bitlocker key in some cases.
For Windows Virtual Machines running on Azure follow the mitigation steps in Azure status

Additional details from CrowdStrike are available here: Statement on Windows Sensor Update - CrowdStrike Blog

learn.microsoft.com

Windows message center

Windows message center
learn.microsoft.com


 Read more:

Helping our customers through the CrowdStrike outage - The Official Microsoft Blog

On July 18, CrowdStrike, an independent cybersecurity company, released a software update that began impacting IT systems globally. Although this was not a Microsoft incident, given it impacts our ecosystem, we want to provide an update on the steps we’ve taken with CrowdStrike and others to...
blogs.microsoft.com blogs.microsoft.com

www.neowin.net

Botched security update breaks Windows worldwide, causing BSOD and crashes

Windows systems across the world are not having a good time right now. A botched security update from CrowdStrike is taking down Windows PCs, causing blue screens of death, crashes, and more.
www.neowin.net www.neowin.net

www.bbc.co.uk

Chaos persists as IT outage could take time to fix, says cybersecurity firm boss

Airports, banking and healthcare were all hit when a Crowdstrike update triggered huge Microsoft outages.
www.bbc.co.uk

www.neowin.net

CrowdStrike CEO: It "could be some time" for all systems to recover from software outage

CrowdStrike CEO George Kurtz stated in his first TV interview since this morning's worldwide Windows-based software outage that it "could be some time" before all the systems affected by it recover.
www.neowin.net www.neowin.net

www.csoonline.com

Blue screen of death strikes crowd of CrowdStrike servers

A bad software update from security software vendor CrowdStrike has paralyzed Windows machines around the world.
www.csoonline.com www.csoonline.com
 
Last edited by a moderator:
Click to expand...
Australia has been reporting on this from about 3pm AEST, like it’s the end of the world (no exaggeration) it’s embarrassing to be an Aussie sometimes. Mainstream commercial news outlets wanting to spread fear and loathing in Ausvegas.
 
Last edited:

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z3r010 said:
When I first spotted reports of this global meltdown, I went hunting for broken stuff and couldn't find any.
Click to expand...
I didn’t notice a thing and I’ve been computing online all day.
 

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    …still on a horse.
It isn’t like this hasn’t happened before, where airports and the likes have shut down due to cloud issues. One would think they would, by now, have a backup solution.

And it’s just one more reason not to abolish cash.
 

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    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
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If the booking terminals don't work, I don't see how cash would enable you to pre-book a flight let alone buy a ticket.
 

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z3r010 said:
When I first spotted reports of this global meltdown, I went hunting for broken stuff and couldn't find any.
Click to expand...
I was live, online, with Interactive Brokers Trader Workstation from 8:30 AM to 5:00 PM EDT. I was also active online with Microsoft 365 and OneDrive throughout that time. I did not experience any problems.
 

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kelper said:
If the booking terminals don't work, I don't see how cash would enable you to pre-book a flight let alone buy a ticket.
Click to expand...
Cash is a separate issue. Nobody was able to be processed at a terminal. Everything freezes. Systems should be able to run offline and merge when back online again.
 
Last edited:

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    16GB LPDDR5 RAM
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    QHD 2880 x 1800 OLED
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    M.2 512GB
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    …still on a horse.
kelper said:
I don't see how cash would..
Click to expand...

It’s not just about airports, our major supermarkets weren’t able to sell food etc. Stores closed doors.
I remember when you could buy stuff at a store without a card. And kids behind the counter didn’t have to use their phones to work out how to give you change from $100 when you spent $40.
 

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    Motherboard
    ASUS ROG Maximus VI Formula
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    32.0 GB of I forget and the box is in storage.
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    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
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    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
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    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
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    NZXT Phantom 820 Full-Tower Case
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    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
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    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22621.3958
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Workaround stated

There is a faulty channel file, so not quite an update. There is a workaround...

1. Boot Windows into Safe Mode or WRE.

2. Go to C:\Windows\System32\drivers\CrowdStrike

3. Locate and delete file matching "C-00000291*.sys"

4. Boot normally.

www.tomshardware.com

Global IT issue strikes Windows machines, cause now linked to CrowdStrike software update

CrowdStrike confirms that its update caused global outage, a fix has been released
www.tomshardware.com www.tomshardware.com

A Guy
 

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    Intel Core i5-750
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    ASUS P7P55D
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    Kingston HyperX Fury Black 8GB (2x4GB) DDR3-1600MHz CL8
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    MSI GeForce GT 240 N240GT-MD1G/D5 1 GB DDR5
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    Avast
TraderGary said:
I was live, online, with Interactive Brokers Trader Workstation from 8:30 AM to 5:00 PM EDT. I was also active online with Microsoft 365 and OneDrive throughout that time. I did not experience any problems.
Click to expand...
That's because they don't use Windows as it's usually some flavor of Unix...
 

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Almighty1 said:
That's because they don't use Windows as it's usually some flavor of Unix...
Click to expand...
Only Windows 10 machines with CrowdStrike installed (typically Business owned), are at risk.
 

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Apparently a sensor that went haywire.

If you're running an MDR product, it can happen.
 

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    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
  • Operating System
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
A blow by blow running up-to-date blog of events today if anyone is interested. Including latest comments from CloudStrike CEO.

www.abc.net.au

'Completely unprecedented' outage causes havoc with IT systems across globe — as it happened

A massive IT systems outage caused by issues with CrowdStrike software affects banks, airports, supermarkets and media companies across Australia and around the world.
www.abc.net.au www.abc.net.au

And a mention in there especially for John lol

Memories of 'Y2K'​

By Greig Johnston
Quite a few people in our comments have mentioned the outage has shades of "Y2K".
For those of our readers too young to remember, that was when — in the year 1999 — there were widespread fears of a technological catastrophe because old computers formatted the date with just the final two digits of the year, rather than the full four-digit year.
There were worries this glitch would turn into a full-scale meltdown as the clock ticked over into the year 2000.
Companies rushed to make sure their systems were "Y2K compliant".
Thankfully the problems reported on January 1, 2000 were pretty minor.
But this was in a time when cash was still in widespread use, before "tapping" was the preferred currency.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.4112
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22621.3958
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
And to to retract an earlier comment of mine, airports at least, do have manual operations that override a tech failure, albeit understandably slow.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.4112
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22621.3958
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Bloody Updates lol. Cash is King
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel Core i9 12900KF
    Motherboard
    ASUS ROG Maximus Z690 Hero
    Memory
    Corsair 64GB DDR5 Vengeance C40 5200Mhz
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix OC 24GB
    Sound Card
    OnBoard
    Monitor(s) Displays
    Acer Predator XB323UGP 32" QHD G-SYNC-C 144Hz 1MS IPS LED
    Screen Resolution
    2560 x 1440
    Hard Drives
    1x Samsung 980 Pro Series Gen4 250GB M.2 NVMe
    1x Samsung 980 Pro Series Gen4 500GB M.2 NVMe
    2x Samsung 980 Pro Series Gen4 2TB M.2 NVMe
    PSU
    Corsair AX1200i 1200W 80PLUS Titanium Modular
    Case
    Corsair 4000D Black Case w/ Tempered Glass Side Panel
    Cooling
    Noctua NH-U12A Chromax Black CPU Cooler, 4x Noctua 120mm Fans
    Keyboard
    Logitech MK545
    Mouse
    Logitech MX Master 3
    Internet Speed
    Fixed Wireless 150mbps/75mbps
    Browser
    Firefox
    Antivirus
    Kaspersky
    Other Info
    Thrustmaster TS-PC RACER
    Fanatec CSL Elite Pedals with the Load Cell Kit
    Yamaha Amp with Bose Speakers
Wolfzz said:
Bloody Updates lol. Cash is King
Click to expand...

Better yet, gold. Who's going to turn that down in a pinch? Been the doomsday currency for a long time.
 

My Computer

System One

  • OS
    11 Pro 23H2 (22631.3737) Feature Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved (HDMI)
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
steveg said:
Better yet, gold. Who's going to turn that down in a pinch? Been the doomsday currency for a long time.
Click to expand...
I don't know any retailers who take gold!
 

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
CrowdStrike might really take a hit cause of this. To bad - since it's been deemed a top security solution in the corporate world - most popular recommendation (it's what I've been recommending as well...:poop:). Even Intel went for Crowdstrike (tho, maybe not paired with Windows - so they're probably safe).
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
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