Known and Resolved issues for Windows 11 version 22H2


  • Staff

Current status as of September 26, 2023

Microsoft is delivering a new wave of continuous innovation to eligible Windows 11, version 22H2 devices with new experiences and AI capabilities. You can access these experiences as soon as they’re ready for your device by navigating to Settings > Windows Update and turning on the toggle to Get the latest updates as soon as they're available.

Note: To see the toggle, you must be using a Home or Pro device running Windows 11, version 22H2 with all the latest updates installed. The toggle won't be enabled for devices managed by an organization unless the IT department has enabled optional updates (including CFRs) using policy.




 Known issues


See open issues, issues resolved in the last 30 days, and information on safeguard holds.

SummaryOriginating updateStatusLast updated
Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error
We are investigating reports about an error with a blue screen after installing updates released on August 22, 2023.
OS Build 22621.2215
KB5029351
2023-08-22
Resolved External2023-09-07
16:14 PT
Third-party UI customization apps might prevent the Start menu from opening
Apps to change behaviors or UI in Windows 11 might cause issues with updates released July 22, 2023 or later.
OS Build 22621.30000
KB5028254
2023-07-25
Resolved External2023-08-17
16:50 PT
You might receive an error with apphelp.dll from apps using DirectX
Outdated Intel Graphics drivers might cause issues with certain apps.
OS Build 22621.819
KB5019980
2022-11-08
Resolved
KB5025305
2023-04-25
10:00 PT
Devices with locale set to Croatia might not utilize the expected currency
This can affect applications which retrieve the device's currency for purchases or other transactions
N/AConfirmed2023-02-23
14:24 PT
Compatibility issues with Intel Smart Sound Technology drivers and Windows 11
Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen.
N/AMitigated External2022-09-22
17:52 PT



 Resolved issues


Find information on recently resolved issues for Windows 11, version 22H2.

SummaryOriginating updateStatusDate resolved
Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error
We are investigating reports about an error with a blue screen after installing updates released on August 22, 2023.
OS Build 22621.2215
KB5029351
2023-08-22
Resolved External2023-09-07
16:14 PT
Third-party UI customization apps might prevent the Start menu from opening
Apps to change behaviors or UI in Windows 11 might cause issues with updates released July 22, 2023 or later.
OS Build 22621.30000
KB5028254
2023-07-25
Resolved External2023-08-17
16:50 PT
You might receive an error with apphelp.dll from apps using DirectX
Outdated Intel Graphics drivers might cause issues with certain apps.
OS Build 22621.819
KB5019980
2022-11-08
Resolved
KB5025305
2023-04-25
10:00 PT
KB5012170 might fail to install and you might receive a 0x800f0922 error
Security update for Secure Boot DBX might fail to install.
OS Build 22621.372
KB5012170
2022-08-09
Resolved
KB5022913
2023-02-28
10:00 PT
Computing effective access might not show results
You might be unable to view effective access and explorer.exe might continue to use CPU after closing the dialog.
OS Build 22621.1702
KB5026372
2023-05-09
Resolved
KB5027303
2023-06-27
10:00 PT
WSUS might not offer updates to Windows 11, version 22H2
Updates released February 14, 2023 might not be offered via WSUS to some client devices.
N/AResolved2023-07-28
18:22 PT
Some apps might fail to playback, record, or capture video
Apps and cameras using WVC1 codec might fail to function as expected.
OS Build 22621.1928
KB5027303
2023-06-27
Resolved2023-07-25
14:58 PT
When using Outlook, opening links in emails might display an error
Office updates released July 11, 2023 introduce this behavior by design due to the new security protections
N/AResolved2023-07-25
18:14 PT
"Local Security Authority protection is off." with persistent restart
Once enabled, your Windows device might persistently notify you that it is vulnerable, and a restart is required.

N/AResolved2023-07-05
17:46 PT
Integrated camera might not work as expected on some Arm-based devices
Starting May 23, 2023, some Arm-based devices might be unable to use the integrated webcam due to a driver issue.
N/AResolved External2023-07-10
11:21 PT
Microsoft Outlook and some apps might not open
32-bit apps from Microsoft or third-parties might fail to open with certain security software installed.
OS Build 22621.1848
KB5027231
2023-06-13
Resolved External2023-06-28
17:36 PT
Start menu, Windows Search and UWP apps might have issues opening
Affected devices have apps installed which integrate with Windows, Microsoft Office, or Microsoft Outlook.
N/AResolved
KB5027303
2023-06-27
10:00 PT
Saving or copying files might intermittently fail
You might receive an error or files might intermittently fail to save or copy, especially to network shares.
N/AResolved
KB5027231
2023-06-13
10:00 PT
Intermittent issues with speech recognition when using Chinese or Japanese
This issue might also affect expressive input, and handwriting recognition.
OS Build 22621.1344
KB5022913
2023-02-28
Resolved
KB5026446
2023-05-24
10:00 PT
Third-party UI customization apps might cause Windows to not start up
Apps to change behaviors or UI in Windows 11 might cause issues with updates released February 28, 2022 or later.
OS Build 22621.1344
KB5022913
2023-02-28
Resolved External2023-03-28
10:03 PT
Some apps might not be installed when using provisioning packages
Apps requiring administrative privilege to install might not install when using .PPKG files.
N/AResolved
KB5022913
2023-02-28
10:00 PT
Connections may fail when using Remote Desktop Connection Brokers
Remote Desktop Services collection, RemoteApp, and Desktop Connections are affected
N/AResolved
KB5022360
2023-01-26
14:00 PT
Conversion of text in certain languages might not work as expected
Impacted languages include Japanese, Korean, and Chinese
N/AResolved
KB5022360
2023-01-26
14:00 PT
Application shortcuts might not work from the Start menu or other locations
Errors might be observed when trying to run exe files. Changes to Microsoft Defender can help.
N/AResolved2023-01-18
19:28 PT
Database connections using Microsoft ODBC SQL Server driver might fail.
Apps using ODBC connections might fail to connect to databases.
OS Build 22621.819
KB5019980
2022-11-08
Resolved
KB5022303
2023-01-10
10:00 PT
Provisioning packages might not work as expected
Windows might only be partially configured, and the Out Of Box Experience might not finish or might restart.
N/AResolved
KB5020044
2023-01-06
16:58 PT
Direct Access might be unable to reconnect after your device has connectivity issues
This issue might happen after losing network connectivity or transitioning between Wi-Fi networks or access points.
OS Build 22621.675
KB5019509
2022-10-18
Resolved
KB5021255
2022-12-13
10:00 PT
Task Manager might not display in expected colors
Task Manager should function as expected but some parts of the UI might not be readable.
OS Build 22621.900
KB5020044
2022-11-29
Resolved
KB5021255
2022-12-13
10:00 PT
Lower than expected performance in some games
Some games and apps might inadvertently enable GPU performance debugging features, which might lower performance.
N/AResolved
KB5020044
2022-11-29
10:00 PT
Changing IME input modes might cause applications to become unresponsive
Keyboard shortcuts might cause a limited set of applications to stop responding
N/AResolved
KB5020044
2022-11-29
10:00 PT
Audio might be out of Sync when capturing video via Xbox Game Bar
The Xbox Game Bar app might have issues in which the audio is out of sync when capturing gameplay.
N/AResolved
KB5018496
2022-10-25
14:00 PT

Some installed printers might only allow default settings
Some printers might not have all features available, such as color, 2-sided printing, or high res.
N/AResolved2022-11-18
17:24 PT

Sign in failures and other issues related to Kerberos authentication
After installing updates released November 2022, you might have Kerberos authentication issues.
OS Build 22621.819
KB5019980
2022-11-08
Resolved2022-11-18
16:22 PT

SSL/TLS handshake might fail
We have received reports that some types of SSL and TLS connections might have handshake failures.
OS Build 22621.674
KB5018427
2022-10-11
Resolved
KB5018496
2022-10-25
14:00 PT

Possible issues caused by Daylight Savings Time change in Jordan
Jordanian government announced a Daylight Saving Time (DST) change for winter 2022.
N/AResolved
KB5018496
2022-10-25
14:00 PT

Copying files/shortcuts using Group Policy Preferences might not work as expected
Files or shortcuts might not copy or copy as zero-byte files when using Group Policy Preferences on client devices.
N/AResolved
KB5018427
2022-10-11
10:00 PT

Signing in using Windows Hello might not work after upgrade
Windows Hello using face, fingerprint or PIN might be affected.
N/AResolved
KB5017389
2022-09-30
14:00 PT
 

Attachments

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Last edited:
UPDATE 8/23: :alien:
New known issue. See first post for more details.

Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error
We are investigating reports about an error with a blue screen after installing updates released on August 22, 2023.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    1TB Samsung 980 PRO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1
    CPU
    i7-1065G7 3.9 GHz
    Memory
    16 GB LPDDR4-3200
    Graphics card(s)
    Intel Iris Plus
    Sound Card
    Intel SST
    Monitor(s) Displays
    13.3" 4K UWVA AMOLED multitouch
    Screen Resolution
    3840 x 2160
    Hard Drives
    512 GB PCIe NVMe M.2 SSD
    Browser
    Google Chrome
    Antivirus
    Windows Defender and Malwarebytes Premium
UPDATE 8/25: :alien:
New known issue mitigated. See first post for more details.

Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error
We are investigating reports about an error with a blue screen after installing updates released on August 22, 2023.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    1TB Samsung 980 PRO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1
    CPU
    i7-1065G7 3.9 GHz
    Memory
    16 GB LPDDR4-3200
    Graphics card(s)
    Intel Iris Plus
    Sound Card
    Intel SST
    Monitor(s) Displays
    13.3" 4K UWVA AMOLED multitouch
    Screen Resolution
    3840 x 2160
    Hard Drives
    512 GB PCIe NVMe M.2 SSD
    Browser
    Google Chrome
    Antivirus
    Windows Defender and Malwarebytes Premium
UPDATE 9/06: :alien:
New known issue resolved externally. See first post for more details.

Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error
We are investigating reports about an error with a blue screen after installing updates released on August 22, 2023.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    1TB Samsung 980 PRO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1
    CPU
    i7-1065G7 3.9 GHz
    Memory
    16 GB LPDDR4-3200
    Graphics card(s)
    Intel Iris Plus
    Sound Card
    Intel SST
    Monitor(s) Displays
    13.3" 4K UWVA AMOLED multitouch
    Screen Resolution
    3840 x 2160
    Hard Drives
    512 GB PCIe NVMe M.2 SSD
    Browser
    Google Chrome
    Antivirus
    Windows Defender and Malwarebytes Premium

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