Brother MFC2740 DW can not scan to PC

Dirtnapper · Mar 13, 2025

One I upgraded to Win 11 Pro the mfc2740 stopped scanning to PC from the printer/scanner. Error message, ScannerService requires further installation. Any ideas? Thanks.

allan · Mar 13, 2025

Have you reinstalled the printer driver package? If not, please do so.

dacrone · Mar 13, 2025

skim through this thread. fully uninstall printer per methods here, then reboot and reinstall the driver(s)

Printer playing up - given up

So it's a 10 year old printer - I guess I needed a new one anyway. It's been playing up a lot recently but yesterday it was in error state. I tried various fixes, including removing the printer, going into Windows and clearing the items in spool/print. Turning it off in services first then...

www.elevenforum.com

glasskuter · Mar 13, 2025

I have the 2710dw. Have you tried to see if you can scan through controlCenter 4 located in Brother Urilities?

cereberus · Mar 13, 2025

Dirtnapper said:
One I upgraded to Win 11 Pro the mfc2740 stopped scanning to PC from the printer/scanner. Error message, ScannerService requires further installation. Any ideas? Thanks.

View attachment 128202

I have exactly the same problem with my Brother 1610W laserjet.

I do not think it is Windows 11 per se, as it used to work but there was a firmware update, and it never worked after that.

Brother tech suuport were no help, saying reinstall drivers - dohhhh!
It just fails to install the scanner drivers.

Regrettably, I am not sure there is a solution which is a shame as it had a really good scanner.
I now have to use a different scanner (HP) but it is not as slick or fast (with limited resolution) as the Brother.

Having said that, I am going to install Windows 10 on pc (dual boot) to see if it is W11.

glasskuter · Mar 14, 2025

I actually told you wrong. I should have asked if you had tried the Brother iPrint and Scan Utility. I rarely scan but I just tried it. I can not scan from the printer or ControlCenter4 app but can from iPrint and Scan. It is using the same driver package as when I was on 23h2. I did clean install on 24h2 so had to reinstall the driver package which might make a difference.

XxXxX · Mar 14, 2025

if you install brother iPrint & scan that will work with the drivers that are already installed.
iPrint and scan sorted the scanner problem on my Brother MFC-L3710CW printer.

Download Software for Printers and All-in-Ones | Brother

www.brother.com

best of luck, Steve ..

cereberus · Mar 14, 2025

Yay - I got it to work on Windows 11 using CC4.

I updated firmware to latest version, then uninstalled drivers using the Brother uninstallation tool, and then reinstalled using latest full setup package (needed if using wifi).

Dirtnapper · Mar 14, 2025

I have uninstalled, used the Brother full pkg and nothing, I can print however. Also, I still have the further installation notice.

glasskuter · Mar 14, 2025

In your list of apps find Brother. Expand it. If iPrint and Scan is there, use that app to scan. If that app is not there, it would seem is is not part of the latest Brother package. You can download iPrint and Scan from the MS store.

allan · Mar 14, 2025

Is it a usb or wifi connection to the printer?

glasskuter · Mar 14, 2025

@allan It doesn't matter whether it is usb or wireless. The device is detected and printing function works.
@Dirtnapper Brother update updated iPrint & Scan on 2/5/25 version 13.1.0.85 so this is not a store app.

Winuser · Mar 14, 2025

glasskuter said:
I have the 2710dw. Have you tried to see if you can scan through controlCenter 4 located in Brother Urilities?

Thank you @glasskuter, You answered a question I never asked. I have a folder in my Documents folder on OneDrive named ControlCenter4 and for the life of me had no memory of what it was or how it got there.

Winuser · Mar 14, 2025

@glasskuter, All I knew was that it has four empty folders. Email, OCR, Scan and SharePoint.

allan · Mar 15, 2025

glasskuter said:
@allan It doesn't matter whether it is usb or wireless. The device is detected and printing function works.
@Dirtnapper Brother update updated iPrint & Scan on 2/5/25 version 13.1.0.85 so this is not a store app.

Okay. I found his post saying: "I have uninstalled, used the Brother full pkg and nothing, I can print however. Also, I still have the further installation notice." confusing. Couldn't tell if he was saying "nothing I can print however" or "nothing - I can print however."

spapakons · Mar 15, 2025

In some models, not only Brother, the scanner drivers and applications must be downloaded separately. They are not included in the printer package. Stupid, I know, I wonder what they were thinking. Check Brother's download site for scanner drivers.

Winuser · Mar 15, 2025

If you can't get your scanner to work try the free scanning program called NAP2. NAPS2 - Scan documents to PDF and more

Edit: I forgot to mention that it uses it's own scanner drivers.

spapakons · Mar 15, 2025

Brother MFC-L2740DW Drivers & Downloads | Brother UK

Find the latest drivers, utilities and firmware downloads for Brother MFC-L2740DW. Available for Windows, Mac, Linux and Mobile

www.brother.co.uk

cereberus · Mar 15, 2025

spapakons said:
In some models, not only Brother, the scanner drivers and applications must be downloaded separately. They are not included in the printer package. Stupid, I know, I wonder what they were thinking. Check Brother's download site for scanner drivers.

I tried reinstallling drivers several times but got an error message that it failed to install the scanner drivers.

On my Brother 1610W, all drivers are in a single package (which annoyingly also adds unwanted crap bloat tools)

Unfortunately, you can only get connected to wifi with the full package.

As I said earlier, I had to uninstall all drivers using Brother's uninstall tool AND update to the latest firmware.

Then the scanner drivers properly installed.

I am not sure whether it was a complete driver uninstall or the firmware upgrade that sorted it.

I would advise OP to uninstall all drivers using Brother tool and ensure firmware is up to date, and then use full install package.

If that fails, I have no idea what next.

Winuser · Mar 15, 2025

cereberus said:
If that fails, I have no idea what next.

As I posted, If all efforts fail they can give NAPS2 a try.

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