BSOD almost daily

erclair · Jan 24, 2024

Hi,

I encounted BSOD on my PC almost daily, sometimes twice daily. Happened even when PC is idle. I've also recorded BSOD with driver verifier using instruction provided in this forum.
Please check the file from V2 collector Dropbox

Thank you

zbook · Jan 24, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link into this thread

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall these software using the applicable uninstall tools:

a) Bitdefender:

Uninstall Bitdefender

www.bitdefender.com

Using the Uninstall Tool to remove Bitdefender Endpoint Security Tools

www.bitdefender.com

b) Malwarebytes:

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

3) Make sure that Microsoft defender is on

4) Make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) For any new BSOD post a V2 share link into the newest post

erclair · Jan 24, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link into this thread

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall these software using the applicable uninstall tools:

a) Bitdefender:

Uninstall Bitdefender

Uninstall Bitdefender

www.bitdefender.com

Using the Uninstall Tool to remove Bitdefender Endpoint Security Tools

www.bitdefender.com

b) Malwarebytes:

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

3) Make sure that Microsoft defender is on

4) Make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) For any new BSOD post a V2 share link into the newest post

Here is the result Dropbox

I'll post if another BSOD occurred. Thanks

zbook · Jan 25, 2024

Please run Memtest86+ for 8 or more passes.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.

Take pictures >post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

x BlueRobot · Jan 25, 2024

I would personally hold off running MemTest86 and just see if the system crashes again, from what I can see, this is very likely just BitDefender and possibly MBAM. I'm leaning more towards BitDefender though.

zbook · Jan 25, 2024

Please run Memtest86+ as per post #4.

x BlueRobot · Jan 25, 2024

zbook said:
Please run Memtest86+ as per post #4.

Any evidence for this other than just because?

4/5 of the crashes have been Stop 0xA, 2 of which had identifiable drivers which crashed at the same point, I highly doubt that there is RAM issues.

zbook · Jan 25, 2024

Unless the RAM was already replaced this computer is highly likely to have recurrent unexpected shutdowns and restarts with or without BSOD.

Optimal care is to test the RAM now.

Waiting for the next unexpected shutdown and restart without RAM testing is suboptimal care.

zbook · Jan 25, 2024

Please update the progress with the RAM testing.

Code:

Location     : DIMM 0
BankLabel    : P0 CHANNEL A
Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : DIMM
Capacity     : 8GB
Speed        : 2400
Serial       : 515B651E
PartNumber   : KF3200C16D4/8GX     
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

Location     : DIMM 1
BankLabel    : P0 CHANNEL A
Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : DIMM
Capacity     : 8GB
Speed        : 2400
Serial       : 8A04DD4C
PartNumber   : KF3200C16D4/8GX     
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

Location     : DIMM 0
BankLabel    : P0 CHANNEL B
Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : DIMM
Capacity     : 8GB
Speed        : 2400
Serial       : 525B6AA5
PartNumber   : KF3200C16D4/8GX     
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

Location     : DIMM 1
BankLabel    : P0 CHANNEL B
Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : DIMM
Capacity     : 8GB
Speed        : 2400
Serial       : 2D84E911
PartNumber   : KF3200C16D4/8GX     
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

x BlueRobot · Jan 26, 2024

zbook said:
Unless the RAM was already replaced this computer is highly likely to have recurrent unexpected shutdowns and restarts with or without BSOD.

Again, any evidence or reasoning to support this? It seems that you're just blatantly making things up now.

zbook said:
Waiting for the next unexpected shutdown and restart without RAM testing is suboptimal care.

How is that suboptimal care?

erclair · Jan 26, 2024

zbook said:
Please run Memtest86+ for 8 or more passes.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.

Take pictures >post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

Sorry for not responding fast, I was busy with work these past days.

So, I tried to make memtest disk with USB stick, but it failed to show in BIOS. Tried with another stick, still not shown.
Could I substitute it with memtest86 free version?

zbook · Jan 26, 2024

Approximately how long ago were the RAM modules installed?

Were they replacement or original RAM modules?

Yes please use Memtest86.

The free version will only run 4 passes.

1) Make a brand new restore point.

2) Open administrative command prompt and copy and paste:

C:\Windows\system32>bcdedit /deletevalue {badmemory} badmemorylist

3) Run Memtest86 for 2 tests of 4 passes (total 8 passes)

Testing can be performed overnight while sleeping.

Take pictures > post images or share links

erclair · Jan 27, 2024

zbook said:
Approximately how long ago were the RAM modules installed?

Were they replacement or original RAM modules?

Yes please use Memtest86.

The free version will only run 4 passes.

1) Make a brand new restore point.

2) Open administrative command prompt and copy and paste:

C:\Windows\system32>bcdedit /deletevalue {badmemory} badmemorylist

3) Run Memtest86 for 2 tests of 4 passes (total 8 passes)

Testing can be performed overnight while sleeping.

Take pictures > post images or share links

The RAM isn't the original from when I build the PC in late 2020, it was originally 2x8. In Dec 21, I bought another 2x8 kit since it was on year end discount from same vendor. In Feb 22, my older 2x8 got replaced with newer kit, since it got sign of error (now, both 2x8 kit are same model). It was running smoothly until late Nov 23 when crashes started.

I got passed result from two test yesterday. Here are the picts: Dropbox

zbook · Jan 27, 2024

In a few days post new share links:

a) V2

b) Tuneup plus

x BlueRobot · Jan 29, 2024

@erclair When was your last crash? If you haven't had any for the last few days then please mark this thread as solved.

erclair · Jan 29, 2024

zbook said:
In a few days post new share links:

a) V2

b) Tuneup plus

There were 2 BSOD yesterday (29 January). Here's the files: Dropbox

zbook · Jan 29, 2024

The V2 was from 01/25.

Please post a new V2 and new Tuneup plus.

Stigg · Jan 29, 2024

I'd say it's either Malwarebytes or Bitdefender. I'd try uninstalling Bitdefender first.

012524-6406-01.dmp -> ntkrnlmp.exe
012524-6421-01.dmp -> ntkrnlmp.exe
012524-6593-01.dmp -> atc.sys
012524-13531-01.dmp -> MbamChameleon.sys
012524-14296-01.dmp -> ntkrnlmp.exe

The ntkrnlmp.exe problems are most likely caused by one or both of the other two.
And quite honestly, you don't need either of them anyway.

Edit: If you decide to choose to uninstall them, it may be a good idea to use a third party uninstaller. I don't know about the above two in particular, but some of those anti-malware applications leave a lot of residue behind.

erclair · Jan 30, 2024

zbook said:
The V2 was from 01/25.

Please post a new V2 and new Tuneup plus.

Sorry, my mistake. Here is the link: Dropbox

zbook · Jan 30, 2024

The new BSOD bugchecks were:

A
139

There were no misbehaving drivers.

Remove all RAM modules > label them > test one RAM module at a time in the same DIMM

BSOD almost daily

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