Solved BSOD random for a few months

Civgio · Mar 1, 2024

My assembled computer works fine for 3 years. Now it restarts random caused by BSOD. The BSOD could be appear just after the startup, or after many work hours. When I work, some application (like browser or adobe application) crash without any advertise and no-sense.
I try to update all drivers (graphic driver, AMD driver and motherboard BIOS), clean up all windows with a fresh installation and I update windows to last available build.
I change my power supply in August because the older was fired, but if I remember well, the computer works fine after the changing for some months.

The tpm 2.0 is now enable and active (my motherboard supports it natively), and the Hyper-V virtualization is disable by firmware.
I try to enable the "core isolation" and the system increase your instability: after 10 seconds from the startup, the BSOD appear and the computer restarts.
Here you can see the log created by log collector v2: CIVE-PC-(2024-03-01_17-08-44).zip

Thanks in advance to anyone help me!
The problem is so frustrating!

FreeBooter · Mar 1, 2024

The AuthenticAMD.sys driver caused one of the Blue Screen error is triggered due to outdated BIOS or AMD Graphic driver, enabled Fast Startup, or hardware failure. If the problem starts due to hardware failure, then you need to replace it without waiting for other things.

FreeBooter · Mar 1, 2024

I also suggest you scan RAM modules for error using Memtest86+.

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

Civgio · Mar 1, 2024

Thanks you @FreeBooter for your fast answer! The BIOS is updated with the last version released in November '23. The graphic driver is updated in January '24, but the video card is a little bit older, so it could be the problem. But it is a NVIDEA video card, so the graphic driver is a nvidea driver and not an AMD driver.
I try to check if the Fastest Startup is enabled and run the memory test the you suggest. I turn to you with the result after these tests.
Thank you for your help!

ps: I forgot that the a glitch appear to the screen usually when I switch account, and sometimes the BSOD appears just after the the account switch.

FreeBooter · Mar 1, 2024

Very strange because the file "AuthenticAMD.sys" is the AMD CPU driver.

RJARRRPCGP · Mar 1, 2024

Possibly faulty capacitors in your power supply. If you changed the PSU, which the one in the sig, looks sus, I don't know what else to say, other than possibly a failing Ryzen or motherboard.

Civgio · Mar 1, 2024

I have an AMD CPU (Ryzen 5 2600x), but not an AMD video card (GTX 750).

Civgio · Mar 2, 2024

Hi everyone,
I execute the Memtest86+, and it has passed.
The FastStartup is disabled.
I thought too about to PSU problem as @RJARRRPCGP suggested, but I think that isn't compatible with an AMD authentication error showed by windows error logs.
I don't know what I try now..I could try to change the video card, but the AMD authentication error is stranger if it is broken..

FreeBooter · Mar 2, 2024

Hopefully what you have done will help, but @zbook member can help you more than me on this case.

zbook · Mar 2, 2024

1) Please modify the default language to English so that log files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

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Change Display Language in Windows 10

How to Change Display Language in Windows 10

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2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

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Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

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3) Make sure that images or share links are posted for all steps / tests

4) Post a new V2 share link after the next BSOD

5) Indicate whether the installed RAM F4-3200C16-8GIS are or are not displayed on the Qualified Vendor List (QVL)

Civgio · Mar 3, 2024

Hi @zbook, you can find the new V2 here: CIVE-PC-(2024-03-03_08-23-27).zip
There was BSOD after I was changed the language.

This is the result of command to search more info about installed RAM.

zbook · Mar 3, 2024

For step #2 click the script link > when it completes > follow the instructions > post a share link

For step #3 post Memtest86+ images or share links for 8 or more passes

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

For step #4 post a new V2 share link after completing step #2

For step #5 open the MSI website (MAG B550M MORTAR WIFI (MS-7C94)) > view supported RAM (QVL RAM) > indicate whether the installed G.Skill RAM modules (F4-3200C16-8GIS) are or are not supported (on the MSI motherboard QVL list)

3B
7E
A
7F
50
1A
D1

144
117

Civgio · Mar 3, 2024

Hi,
here what you are requested.

#2 Tuneup_log 2024-03-03 at 17-00-16.zip

#3 1709481064327.jpg

#4 CIVE-PC-(2024-03-03_17-12-00).zip

#5 This is the list of supported RAM: 4400(OC)/ 4300(OC)/ 4266(OC)/ 4200(OC)/ 4133(OC)/ 4000(OC)/ 3866(OC)/ 3733(OC)/ 3600(OC)/ 3466(OC)/ 3400(OC)/ 3333(OC)/ 3300(OC)/ 3200(JEDEC)/ 3000(JEDEC)/ 2933(JEDEC)/ 2666(JEDEC)/ 2400(JEDEC)/ 2133(JEDEC) MHz
I don't understand if the "3200C16" type module is supported.

Ghot · Mar 3, 2024

Civgio said:
I don't understand if the "3200C16" type module is supported.

In that list anything that says JDEC is supported without overclocking. So your 3200Mhz RAM is supported w/o overclocking.
Anything that says OC is considered overclocking, but is still supported.

zbook · Mar 3, 2024

1) Overnight while sleeping please run chkdsk /b /v C:

C:\WINDOWS\system32>chkdsk /b /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

Code:

Found an unneeded link ($FILE_NAME: "PAC083~1.TXT") in index "$I30" of directory "\Users\lisam\AppData\Local\Google\DriveFS\Logs <0x8,0xf7aff>"
        ... repaired online.

2) Run Memtest86+ > for 8 or more passes > take pictures > post images or share links

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Code:

MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results.

If you run less than 8 passes you will be asked to run it again.

MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass.

This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take.

It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

Civgio · Mar 4, 2024

Hi, sorry @zbook for the misunderstanding.
Now I have run the chkdsk command with success.

After, I have run the Memtes86+ for 13 passes without error. Here the screenshot: IMG_20240304_102149.jpg

zbook · Mar 4, 2024

Memtest86+ v7.0
RAM 16 GB
Passes: 13
Errors: 0

1) Please post a new V2 share link into the newest post.

RAM testing was designed to test for malfunctioning RAM.

RAM testing was not designed to test for incompatible RAM.

2) The installed RAM: F4-3200C16-8GIS was not seen in the MSI search results for supported RAM.

MSI MAG B550M MORTAR WIFI AMD AM4 DDR4 CF Lightning Gen 4 M.2 USB 3.2 Gen 2 HDMI WiFi6 mATX Gaming Motherboard

Powered by AMD Ryzen AM4 processors, the MSI MAG B550M MORTAR WiFi inspired by the military armor design, tuned for better performance by Core boost, DDR4 Boost, WiFi 6, Lightning Gen 4 M.2 with M.2 Shied, 2oz copper PCB

www.msi.com

If you see it displayed then post a share link.

3) See if you can find RAM displayed on the QVL for testing purposes.

4) If the computer continues to have BSOD with QVL RAM then swap test other hardware components: motherboard, CPU

Civgio · Mar 4, 2024

Hi,
here my answers:

1. here the link of the new V2: CIVE-PC-(2024-03-04_12-30-14).zip

2. No, there isn't my RAM in the official supported RAM by MSI

3. I find the compatibility in other sites: Compatible motherboards with G.Skill Aegis 8GB DDR4 3200MHz or F4-3200C16S-8GIS - QVL - G.SKILL International Enterprise Co., Ltd.

4. It is not easy to try new hardware because I would have to buy it new.

Thanks for your support so far and in the future!
I wait if there will be a new BSOD...I hope no!

zbook · Mar 4, 2024

Today is 03/04/2024.

The most recent BSOD was on 03/03/2024 (2024-03-03 T 05:56:08).

The most recent BSOD with dump files were:

Sat Mar 2 18:47:47.541 2024 (UTC - 6:00)

Sat Mar 2 05:56:28.332 2024 (UTC - 6:00)

Fri Mar 1 09:56:02.872 2024 (UTC - 6:00)

Thu Feb 29 09:23:45.819 2024 (UTC - 6:00)

Thu Feb 29 01:36:38.796 2024 (UTC - 6:00)

For swap testing retailers with low restocking fees may be a method for swap testing.

Prior chkdsk /scan:

Code:

Examining file name linkage ...
The file reference 0x11000000008100 of index entry PAC083~1.TXT of index $I30
with parent 0xf7aff is not the same as 0x25000000008100.
Deleting index entry PAC083~1.TXT in index $I30 of file F7AFF.

Chkdsk /b /v C: results:

Code:

Correzione errori nella mappa di bit del volume.

Correzioni apportate al file system.

Code:

Fixed errors in volume bitmap.

Fixes made to the file system.

Civgio · Mar 4, 2024

I had another BSOD at lunch.
This is the V2 extracts after the BSOD: CIVE-PC-(2024-03-04_15-02-30).zip

Solved BSOD random for a few months

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