Camera - black screen


pamela

Active member
Local time
12:31 AM
Posts
23
OS
windows 11
Windows 11 version 22H2 OS Build 22621.2428
UVC Camera (Manuf. Microsoft, location: 0000.0014.0000.008.000.000.000.000.000)

Have been trying to use the camera on Win 11 but only get a black screen.

After trying to resolve this and going over the settings, I found in Troubleshooter that ‘this file does not have an app association with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.”

How do I create that association.? That page has 3 items (choices?) :
Microsoft..Windows.Camera
Microsoft.Windows.Camera.Multipicker and
Microsoft.Windows.Camera.Picker
Do I need to click all 3?
(Since the camera came with the computer (DELL) and since it is Microsoft product, I assumed the defaults would be on, by default.)

My settings:
In Camera, App Permissions,camera, microphone, videos are all On.
Background permissions/Let this app run in background is Always

My Driver is up-to-date BUT, Device Manager Events indicates a problem from 2022,even tho the General tab indicates the camera is working properly.
In Device Manager for camera, under events I see Device USB\VID_12D1&PID_4321&MI_00\6&34bbb27&0&0000 requires further installation

All suggestions gratefully received. (As you can tell, I am a newbie to this) Thank you
 

My Computer My Computer

At a glance

windows 11
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
Monitor(s) Displays
Dell
Judging by the messages you have recieved, I imagine you have either a missing or damaged driver.

Go to your Laptop manufacturer's website and make sure you download all of the latest drivers from there and install them all.

Since it is a Dell, do not trust what their websites says regarding the updates and do not rely on their update software. Do your best to download the updates any way you can.
 

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Ryzen 9 3900X
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ASUS ROG Strix X570-E Gaming
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Firefox - Chrome - Edge
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Windows Defender - Clamwin
Does the camera show up in device manager. If so right click, properties. Does it show the device is working properly? If so make the choice of the 3 items you listed above as Microsoft..Windows.Camera
To use the camera, go to all apps, locate the Camera App. Drag it to your desktop to give yourself a shortcut.
Open the app and you should see yourself on the screen.
(Camera App should already be installed. If it's not in your all apps list you can get it from the windows store.)
 

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    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
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    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
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    32 gb
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    so slow I'm too embarrassed to tell
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  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
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    Beelink Mini PC SER5
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    AMD Ryzen 7 6800U
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    32 gb
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    integrated
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    still too embarrassed to tell
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    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Thank you so much for your response. glasskuter. Yes, the device is working properly.
When I clicked Microsoft.Windows. Camera, the screen shows 'MICROSOFT.WINDOWS.CAMERA' links. Don't know what the links means but, in any event, the camera screen is still black. I restarted the PC, still black.
I went to Photo gallery there is a black empty box. (File location is OneDrive camera roll.) When I click Open with Photos, I get 'Class not registerd'
At this point I am resigned to using my plug in webcam..
Again, my thanks.
 

My Computer My Computer

At a glance

windows 11
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
Monitor(s) Displays
Dell
You can try resetting camera app first. If no difference try uninstalling the camera app, restart, it and then reinstalling it from the store.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
One last go:
I had tried Resetting the camera, still black screen. I uninstalled, restarted, downloaded from the Store. Still no luck. Two messages:
One telling me, yet again to create an association in the Default Apps Settings page. Again I choose Microsoft..Windows.Camera
Then OneDrive\Pictures\CameraRoll\Win_20240101_18_44_25_Pro.jpg, Class not registered. (If I have to contend with DLL files, I won't.)
That's it for this saga. I again thank you for your help and patience, and I wish you a good New Year.
 

My Computer My Computer

At a glance

windows 11
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
Monitor(s) Displays
Dell

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Thank you
 

My Computer My Computer

At a glance

windows 11
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
Monitor(s) Displays
Dell

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