Solved Can't download from the MS Store


fdhealy4

fdhealy4

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Windows 11 Pro
The MS Store won't let me download anything I believe because it thinks I'm a teen. I checked my account and it says I was born in 1954 and is correct. This has just happened. As soon as a month ago I downloaded a program just fine.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
I guess I mistook the problem was being a teen. It was referencing the teen badge for the download. The box says it will take me to the MS Store but I end up downloading the same file with the same result. I know, definition of insanity. Not using a work or school account either.

1740437135879.webp
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
As a 70 yr old have you tried resetting the Store (y)

www.elevenforum.com

Reset and Clear Microsoft Store Cache in Windows 11

This tutorial will show you how to clear and reset the Microsoft Store cache for your account in Windows 10 and Windows 11. Microsoft redesigned the Microsoft Store from the ground up in Windows 11, making space for more content, keeping the user experience simple and responsive. It will help...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fabler2 said:
As a 70 yr old have you tried resetting the Store (y)

www.elevenforum.com

Reset and Clear Microsoft Store Cache in Windows 11

This tutorial will show you how to clear and reset the Microsoft Store cache for your account in Windows 10 and Windows 11. Microsoft redesigned the Microsoft Store from the ground up in Windows 11, making space for more content, keeping the user experience simple and responsive. It will help...
www.elevenforum.com www.elevenforum.com
Click to expand...
Yes I have. Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water
The only other thing I can suggest it to open your profile pic to see your options. You could first sign out then sign in again. Check managing your account and devices. Check your payment methods, if any, are ok. Check settings.

Snipaste_2025-02-25_13-28-24.webp

ksnip_20250225-133711.webp
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Kind of solved the problem but I cheated. I reset windows. Solved
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    ASUS Prime Z590-A
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 1060 Ti
    Monitor(s) Displays
    Dell U2723QE
    Case
    Corsair Silent Edition
    Cooling
    Water

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    LG
    CPU
    i7 Ultra
    Memory
    16GB
    Graphics Card(s)
    Intel
    Sound Card
    Intel Realtek
    Monitor(s) Displays
    Laptop 17" & TB4 Dell 27" QHD Ultrasharp w/integral TB4 hub
    Screen Resolution
    2560x1600
    Hard Drives
    1TB SSD, 5 external WDs
    Mouse
    Logitech Master MX 3S
    Browser
    Vivaldi
    Antivirus
    Kaspersky Premium Suite
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