Can't install KB2267602 - 0x80070643


Calab

Calab

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Location
Alberta, Canada
OS
Windows 11 / Linux Mint
Windows 10 had an issue where it would not install a Windows update (KB2267602 ) for the built in antivirus. The Windows update page also offered the choice to upgrade to Windows 11, which I did. After the upgrade Windows update still will not update the antivirus, showing error 0x80070643. I manually downloaded the update - a file named MPAM-FE but when I try to open it, nothing happens at all.

Before the Windows 11 upgrade, the computer did have Avast! installed, which I uninstalled prior to the upgrade.

Other than doing a clean installation of Windows, can anyone suggest why this update will not install?
 
Windows Build/Version
21H2 (22000.675)

My Computers My Computers

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    Windows 11 / Linux Minti9-12900k32 GB DDR4Strix RTX 3060
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    i9-12900k
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    Gigabyte Z690 UD AX DDR4
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    SpartaDOS6502CUltimate 1MBSophia 2
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    SpartaDOS
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    6502C
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    Ultimate 1MB
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    Sophia 2
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    USB
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 / Linux Minti9-12900k32 GB DDR4Strix RTX 3060
    OS
    Windows 11 / Linux Mint
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    upHere D6SEC CPU Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Firefox
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

  • At a glance

    SpartaDOS6502CUltimate 1MBSophia 2
    Operating System
    SpartaDOS
    Computer type
    PC/Desktop
    Manufacturer/Model
    Atari 600XL
    CPU
    6502C
    Memory
    Ultimate 1MB
    Graphics card(s)
    Sophia 2
    Monitor(s) Displays
    Sony MFM-HT95
    Screen Resolution
    320x200
    Hard Drives
    SIDE3
    PSU
    USB
Calab said:
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
Click to expand...
From the 10 Forums but this should work on 11 also. Reset Windows Update in Windows 10
On the Defender go find it on start menu
 

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WIN 11 ProIntel i7-8700K16GB DDR4Nvidia GTX 1080
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WIN 11 Pro
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Alienware Aurora R7 4/12/2018
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Intel i7-8700K
Motherboard
Alienware 0VDT73
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16GB DDR4
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Nvidia GTX 1080
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RealTek onboard
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HP 27Q
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Toshiba XG5 NVMe PCIe
"Resetting" Windows Update will make very little difference in most cases. It's usually only useful when there is problems with the data store. The first thing to with any Windows Update issue is to provide the CBS log, which can be found here:

Rich (BB code): 
%systemroot%\Logs\CBS

Calab said:
I manually downloaded the update - a file named MPAM-FE but when I try to open it, nothing happens at all.
Click to expand...
From where? The update isn't available from the Windows Update Catalog.

Calab said:
Before the Windows 11 upgrade, the computer did have Avast! installed, which I uninstalled prior to the upgrade.
Click to expand...
Avast! doesn't uninstall correctly even if you use their removal tool, you need to manually remove the remnants using something like FRST or Revo Uninstaller. However, this shouldn't have an impact on Windows Update.
 

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
Calab said:
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
Click to expand...
That seems to be quite a common issue especially with "clean" / fresh installs.
Not sure why that happens but maybe someone will come out with a solution.

Cheers
jimbo
 

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Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
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Windows XP,11 Linux Fedora Rawhide pre-release 46
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PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
Calab said:
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
Click to expand...
Open Start Menu and search for cmd you will see Run as Admin, paste this to do a manual update
"%programfiles%\windows defender\mpcmdrun.exe" -signatureupdate -http


and the resetting issue - similar to MS Windows 10 Updates - KB2267602 Security Intelligence update Fails to Install - Again on April Patch Tues - Microsoft Q&A
 

My Computer My Computer

At a glance

WIN 11 ProIntel i7-8700K16GB DDR4Nvidia GTX 1080
OS
WIN 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Alienware Aurora R7 4/12/2018
CPU
Intel i7-8700K
Motherboard
Alienware 0VDT73
Memory
16GB DDR4
Graphics Card(s)
Nvidia GTX 1080
Sound Card
RealTek onboard
Monitor(s) Displays
HP 27Q
Hard Drives
Toshiba XG5 NVMe PCIe
Unfortunately, none of this helped out. I am doing a Windows reset and leaving my data on the drive. This should resolve the issue.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 / Linux Minti9-12900k32 GB DDR4Strix RTX 3060
    OS
    Windows 11 / Linux Mint
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    upHere D6SEC CPU Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Firefox
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

  • At a glance

    SpartaDOS6502CUltimate 1MBSophia 2
    Operating System
    SpartaDOS
    Computer type
    PC/Desktop
    Manufacturer/Model
    Atari 600XL
    CPU
    6502C
    Memory
    Ultimate 1MB
    Graphics card(s)
    Sophia 2
    Monitor(s) Displays
    Sony MFM-HT95
    Screen Resolution
    320x200
    Hard Drives
    SIDE3
    PSU
    USB
Why not provide the CBS log so we can actually troubleshoot the issue properly?
 

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
Calab said:
Unfortunately, none of this helped out. I am doing a Windows reset and leaving my data on the drive. This should resolve the issue.
Click to expand...
You missed what that link said. Leave it alone just use your PC cause 1 update will make no difference and check it tomorrow. When I do clean installs on mine I go straight to WU and reboot everytime it say regardless if some are downloading. Sometimes I'll have 6-7 that failed but they are drivers. At least next day WU is completely clean.
 

My Computer My Computer

At a glance

WIN 11 ProIntel i7-8700K16GB DDR4Nvidia GTX 1080
OS
WIN 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Alienware Aurora R7 4/12/2018
CPU
Intel i7-8700K
Motherboard
Alienware 0VDT73
Memory
16GB DDR4
Graphics Card(s)
Nvidia GTX 1080
Sound Card
RealTek onboard
Monitor(s) Displays
HP 27Q
Hard Drives
Toshiba XG5 NVMe PCIe
x BlueRobot said:
Why not provide the CBS log so we can actually troubleshoot the issue properly?
Click to expand...
Because I determined it was an issue with Windows Defender and not Windows Update. I could not open the Security settings page, and I found that the Windows Defender engine was unavailable.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 / Linux Minti9-12900k32 GB DDR4Strix RTX 3060
    OS
    Windows 11 / Linux Mint
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    upHere D6SEC CPU Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Firefox
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

  • At a glance

    SpartaDOS6502CUltimate 1MBSophia 2
    Operating System
    SpartaDOS
    Computer type
    PC/Desktop
    Manufacturer/Model
    Atari 600XL
    CPU
    6502C
    Memory
    Ultimate 1MB
    Graphics card(s)
    Sophia 2
    Monitor(s) Displays
    Sony MFM-HT95
    Screen Resolution
    320x200
    Hard Drives
    SIDE3
    PSU
    USB
maxXPsoft said:
You missed what that link said. Leave it alone just use your PC cause 1 update will make no difference and check it tomorrow. When I do clean installs on mine I go straight to WU and reboot everytime it say regardless if some are downloading. Sometimes I'll have 6-7 that failed but they are drivers. At least next day WU is completely clean.
Click to expand...
It has been like this for a while now and hasn't fixed itself. The actual issue was broken Windows Defender. Not sure of the cause, but the Windows repair install fixed it up without any issues.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 / Linux Minti9-12900k32 GB DDR4Strix RTX 3060
    OS
    Windows 11 / Linux Mint
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    upHere D6SEC CPU Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Firefox
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

  • At a glance

    SpartaDOS6502CUltimate 1MBSophia 2
    Operating System
    SpartaDOS
    Computer type
    PC/Desktop
    Manufacturer/Model
    Atari 600XL
    CPU
    6502C
    Memory
    Ultimate 1MB
    Graphics card(s)
    Sophia 2
    Monitor(s) Displays
    Sony MFM-HT95
    Screen Resolution
    320x200
    Hard Drives
    SIDE3
    PSU
    USB
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