Computer does not recognize thumb drive


J

JohnS

New member
Local time
11:48 PM
Posts
8
OS
Windows 11
I recently upgraded to Windows 11. My computer will not now recognize a thumb drive inserted in a USB port. I have tested all of my USB ports by connecting to other devices (iPhone and pocket drive) with them. I am able to transfer from or to my iPhone and can read the files on my pocket drive. I know that the thumb is good.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
Do you see anything interesting in Device Manager?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Nothing shows up in device manager.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
Excuse my error. My hard drive does show up in devivce manager. The inserted thumb drive does not.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
Maybe check Settings > Devices > Devices and Printers

See if you can "Add" the USB thumb drive
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1

  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
I have tried to add the drive but the search doesn't find it.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
Have you tried a usb2 port?

Also sometimes, a usb drive can be finicky for no obvious reason.

Try this on a different pc if you have one. Of course, this assumes other pc will see drive.

1) backup files on drive to pc

3) run following from admin command prompt

Code: 
diskpart
list disk
select disk # (where # is number of drive - usually last one in list. BE CAREFUL you have got right drive as all data is wiped!
clean
convert mbr
create partition primary
select partition 1
format fs=fat32 quick (can choose NTFS or exFat)
assign
exit
exit

With luck drive will now be seen on new pc.
 

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My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
JohnS said:
My computer will not now recognize a thumb drive inserted in a USB port.
Click to expand...
Is your Windows 11 device fully patched with the latest updates? What build are you on?
There was an issue with Build(22000.346) not showing USB Flash Drives / Cards.

Have you updated / re-installed your Memory Card Reader Driver?
I previously could not detect USB Flah Drives / Cards until I re-applied this driver
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (Build 26200.8728)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 25H2 (Build 26200.8728)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 1TB Seagate STGX4000400 External HDD
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
I am in build 22000.556. I inserted the thumb drive into my Epson WF-4730 all in one and it recognized to drive.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
JohnS said:
Nothing shows up in device manager.
Click to expand...
I was thinking of exclamation marks for the USB drivers.

Is this true of all USB ports, or just the fronts?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Have you checked in Disk Management to see if it's listed? You may just need to assign it a drive letter.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
How do I update the or re-install the memory card reader driver. I have done many searches on the internet and can not find anything of help.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
JohnS said:
How do I update the or re-install the memory card reader driver.
Click to expand...
As your device is a Dell XPS,

Navigate to the Dell Drivers & Downloads website & enter your Dell service tag

A.png

Select 'Manually find a specific driver' and then select your

Operating system - Windows 11

Show downloads for - This PC

Sort by - Category: A to Z

B.png

Your memory card driver will be shown in the Chipset category

C.png
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (Build 26200.8728)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 25H2 (Build 26200.8728)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 1TB Seagate STGX4000400 External HDD
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
I did not find the Realtek driver listed when I tried the method above. (Download driver from Dell). I found the driver on the internet and downloaded it. The computer still does not recognize the thumb drive.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
JohnS said:
The computer still does not recognize the thumb drive.
Click to expand...
This is looking more and more likely to be a hardware issue.

Download and install Dell’s ‘SupportAssist’ app and use it to run a hardware check on your device.

A.png

If this check does not find any fault, I can only suggest that by contacting Dell, they may be to help resolve your issue – if you do, have your ‘Express Service Tag’ handy as they will need that to identify your device.

Sorry, but I am unable to help you further.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (Build 26200.8728)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 25H2 (Build 26200.8728)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 1TB Seagate STGX4000400 External HDD
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
I just had to pull mu desktop out of its hole. I found out that if I plug the thumb drive into a USB port of the back of the computer it is recognized.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz8.00 GB (7.81 GB usable)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS
CPU
Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz 3.60 GHz
Memory
8.00 GB (7.81 GB usable)
Monitor(s) Displays
Dell
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