Continuous BSOD with critical_structure_corruption error on HP Probook 455 G9 Laptop


GaskPe

Member
Local time
6:20 PM
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1
OS
Windows 11 Pro 23H2
I have an HP Probook 455 G9 Laptop, with an AMD Ryzen 7 processor and 16 GB of RAM, the equipment is 2 months old, it is under warranty, but the dealership is in another city.
I am not sure when the problem started, but I can say that it was more or less in the fortnight of October, but now it has become unsustainable, it does not allow me to work. It turns out that I randomly get BSOD with the description critical_structure_corruption and sometimes some additional details of a DLL or SYS file, but usually it has no further description. I already tried to look at the event log but I don't know where to attack the problem.
What I have tried is the following:
1. I have already reinstalled several versions of Windows 11
2. I did the installations without formatting, formatting, deleting partitions, etc.
3. I have tried installing various versions of the video drivers, both from AMD and the one proposed by Microsoft.
4. I have run Memtest and found nothing
5. I have run all the HP tests to verify the SSD, Memory and other components and found nothing
6. I have already used the CHKFSK, DISM and SFC commands quite a bit
The symptoms:
1. Discontinuous vertical lines appear randomly in some images, even in video thumbnails
2. Firefox closes as soon as it plays any multimedia content, be it video or animated image, I have already tried an endless number of possible solutions and I have already given up, for now I have had to use EDGE which apparently suffers from the same problem, but it is more robust against these failures, and at least allows me to navigate.
3. In various processes I have to validate hash signatures, and they fail randomly
4. I am dedicated to creating web pages, and when I display the content, randomly, the rendered data is corrupted
Well, while I was changing the language of my laptop to comply with the forum recommendation, I had another BSOD, so I decided to delete all the LOG and event logs, and I had another BSOD. Now that I have the English language, I have started to work hoping that one will once again notice the devilish BSOD critical_structure_corruption with random details that I have mentioned.
After waiting and doing routine things it happened again and the link to the result of "V2 log collector" is the following: OneDrive and I put this folder in this folder shared the results according to your instructions.
Thank you very much for your attention, and please pay attention to your instructions in order to find a solution for my case.
 
Windows Build/Version
Windows 11 Pro 23H2 22631.2861

My Computer My Computer

At a glance

Windows 11 Pro 23H2AMD Ryzen 7 5825U16 GB de SDRAM DDR4-3200 (1 x 16 GB)Gráficos AMD Radeon del CPU
OS
Windows 11 Pro 23H2
Computer type
Laptop
Manufacturer/Model
HP Probook 455 G9
CPU
AMD Ryzen 7 5825U
Motherboard
del equipo
Memory
16 GB de SDRAM DDR4-3200 (1 x 16 GB)
Graphics Card(s)
Gráficos AMD Radeon del CPU
Sound Card
Altavoces estéreo integrados Micrófono integrado (matriz dual)
Monitor(s) Displays
1 del equipo, 1 TV AOC 32"
Screen Resolution
39,6 cm en diagonal, FHD, UWVA eDP con PSR, antirreflejos, LED, bajo consumo, bisel estrecho, curvado, 400 nits, 100% sRGB (1920 x 1080) para cámara HD y de infrarrojos con WWAN
Hard Drives
PCIe NVMe M.2 de 512 GB
Cooling
Del equipo
Keyboard
1 Logitech Inalambrica, 1 incluida en la laptop
Mouse
1 Logitech Inalambrica, 1 Touch incluida en el equipo
Internet Speed
1 Gbps
Browser
EDGE, Firefox (se cierra a cada rato)
Antivirus
Windows Defender
All of the BSOD bugchecks were 109.

It is often not possible to identify malfunctioning hardware by running diagnostics or software stress tests.

Most often swap testing hardware components is required to identify malfunctioning hardware.

New laptops should not have BSOD's.

Please contact HP for a Return Merchandise Authorization (RMA).
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
... the equipment is 2 months old ...
Don't even attempt a solution (irrespective of whether software and/or hardware based), your warranty will go down the drain.

Where did you get it from? Back to them, if possible for a replacement (obviously, depending on the warranty laws of your country). If possible, reject any offer of a repair, new device or money back are best options (again, depending on your location's consumer laws)
 

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  • At a glance

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    Computer type
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    Manufacturer/Model
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    CPU
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    Memory
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    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
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    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
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    Keyboard
    BT
    Mouse
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    Browser
    Brave FFox Chrome Opera
    Antivirus
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    Operating System
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    Computer type
    Laptop
    Manufacturer/Model
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    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
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    Hard Drives
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    Internet Speed
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    Browser
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