Continuous BSOD with critical_structure_corruption error on HP Probook 455 G9 Laptop


GaskPe

Member
Local time
4:51 PM
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OS
Windows 11 Pro 23H2
I have an HP Probook 455 G9 Laptop, with an AMD Ryzen 7 processor and 16 GB of RAM, the equipment is 2 months old, it is under warranty, but the dealership is in another city.
I am not sure when the problem started, but I can say that it was more or less in the fortnight of October, but now it has become unsustainable, it does not allow me to work. It turns out that I randomly get BSOD with the description critical_structure_corruption and sometimes some additional details of a DLL or SYS file, but usually it has no further description. I already tried to look at the event log but I don't know where to attack the problem.
What I have tried is the following:
1. I have already reinstalled several versions of Windows 11
2. I did the installations without formatting, formatting, deleting partitions, etc.
3. I have tried installing various versions of the video drivers, both from AMD and the one proposed by Microsoft.
4. I have run Memtest and found nothing
5. I have run all the HP tests to verify the SSD, Memory and other components and found nothing
6. I have already used the CHKFSK, DISM and SFC commands quite a bit
The symptoms:
1. Discontinuous vertical lines appear randomly in some images, even in video thumbnails
2. Firefox closes as soon as it plays any multimedia content, be it video or animated image, I have already tried an endless number of possible solutions and I have already given up, for now I have had to use EDGE which apparently suffers from the same problem, but it is more robust against these failures, and at least allows me to navigate.
3. In various processes I have to validate hash signatures, and they fail randomly
4. I am dedicated to creating web pages, and when I display the content, randomly, the rendered data is corrupted
Well, while I was changing the language of my laptop to comply with the forum recommendation, I had another BSOD, so I decided to delete all the LOG and event logs, and I had another BSOD. Now that I have the English language, I have started to work hoping that one will once again notice the devilish BSOD critical_structure_corruption with random details that I have mentioned.
After waiting and doing routine things it happened again and the link to the result of "V2 log collector" is the following: OneDrive and I put this folder in this folder shared the results according to your instructions.
Thank you very much for your attention, and please pay attention to your instructions in order to find a solution for my case.
 
Windows Build/Version
Windows 11 Pro 23H2 22631.2861

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Probook 455 G9
    CPU
    AMD Ryzen 7 5825U
    Motherboard
    del equipo
    Memory
    16 GB de SDRAM DDR4-3200 (1 x 16 GB)
    Graphics Card(s)
    Gráficos AMD Radeon del CPU
    Sound Card
    Altavoces estéreo integrados Micrófono integrado (matriz dual)
    Monitor(s) Displays
    1 del equipo, 1 TV AOC 32"
    Screen Resolution
    39,6 cm en diagonal, FHD, UWVA eDP con PSR, antirreflejos, LED, bajo consumo, bisel estrecho, curvado, 400 nits, 100% sRGB (1920 x 1080) para cámara HD y de infrarrojos con WWAN
    Hard Drives
    PCIe NVMe M.2 de 512 GB
    Cooling
    Del equipo
    Keyboard
    1 Logitech Inalambrica, 1 incluida en la laptop
    Mouse
    1 Logitech Inalambrica, 1 Touch incluida en el equipo
    Internet Speed
    1 Gbps
    Browser
    EDGE, Firefox (se cierra a cada rato)
    Antivirus
    Windows Defender
All of the BSOD bugchecks were 109.

It is often not possible to identify malfunctioning hardware by running diagnostics or software stress tests.

Most often swap testing hardware components is required to identify malfunctioning hardware.

New laptops should not have BSOD's.

Please contact HP for a Return Merchandise Authorization (RMA).
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
... the equipment is 2 months old ...
Don't even attempt a solution (irrespective of whether software and/or hardware based), your warranty will go down the drain.

Where did you get it from? Back to them, if possible for a replacement (obviously, depending on the warranty laws of your country). If possible, reject any offer of a repair, new device or money back are best options (again, depending on your location's consumer laws)
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
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