BSOD Only one time Windows 11


juxhinp

Member
Local time
1:56 AM
Posts
4
OS
Windows 11
I have a new installation of windows 11 on my laptop using it around 1 week i have just bought this laptop used and did not encounter any issues until this random BSOD.
After i booted my laptop after around 1 minute with edge open i got a BSOD.
I am not getting any more BSOD after that i also run chckdisk and memory diagnostic without any errors.
Can someone please analyse why this might have happened or if it is a hardware issue

Here is the V2 log collector

DESKTOP-4G15IDA-(2024-03-23_13-18-02).zip

Thank you in advance
 
Windows Build/Version
Windows 11 23H2 22631.3296

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DP
    CPU
    11th Gen Intel Core i5-1135G7
    Motherboard
    HP Laptop
    Memory
    8GB
    Graphics Card(s)
    Intel Iris
    Hard Drives
    256 NVME
Please perform the following steps:

(These will be for BSOD as well as testing the used computer)

Had you deliberately deleted the recovery partition?



1) Run Tuneup plus > post a share link







2) Turn off Windows fast startup:





3) Create a new restore point





4) Post a share link disk management:





5) Run: disk par info > post a share link








6) Run: HP detect my software and drivers > report any updates


Windows 11 Pro
BuildNumber : 22631




7) Download and install:

HP PC Hardware Diagnostics UEFI – v10.4.1.0: https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151612.exe

HP Support Assistant Version 9.33.28.0: HP Support Assistant | HP® Support




8) Monitor the laptop's stability / instability using:




9) Overnight while sleeping run the HP UEFI hardware diagnostics in loop until error:

Power on the computer > repetitively click F2 or F10 > HP UEFI hardware diagnostics > system > extensive > loop until error > the next day if it has made two or more loops > click esc > take pictures > post share links displaying the tests performed with results
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you for your help.

Yes when I installed Windows 11 i deleted the recovery partition

1) Done Attached
2) Done
3) Done
4) Done attached
5) Done attached
6) No updates since I updated all drivers using Driver Booster after i got the BSOD
7) Done
8) Done also attached a screenshot
9) I will do overnight and post result

Logs Link
logs HP.zip

Since the BSOD laptop has worked just fine without any noticable issues or hiccups

For what you see until now can you tell if it's a software or hardware issue since that is what i im most concerned about?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DP
    CPU
    11th Gen Intel Core i5-1135G7
    Motherboard
    HP Laptop
    Memory
    8GB
    Graphics Card(s)
    Intel Iris
    Hard Drives
    256 NVME
For what you see until now can you tell if it's a software or hardware issue since that is what i im most concerned about?
It's a software issue and nothing to be concerned about if it has only happened once.

Rich (BB code):
6: kd> dt _OBJECT_HEADER ffff800feee178f0-0x30
nt!_OBJECT_HEADER
   +0x000 PointerCount     : 0n-1
   +0x008 HandleCount      : 0n0
   +0x008 NextToFree       : (null) 
   +0x010 Lock             : _EX_PUSH_LOCK
   +0x018 TypeIndex        : 0x81 ''
   +0x019 TraceFlags       : 0 ''
   +0x019 DbgRefTrace      : 0y0
   +0x019 DbgTracePermanent : 0y0
   +0x01a InfoMask         : 0x2 ''
   +0x01b Flags            : 0x82 ''
   +0x01b NewObject        : 0y0
   +0x01b KernelObject     : 0y1
   +0x01b KernelOnlyAccess : 0y0
   +0x01b ExclusiveObject  : 0y0
   +0x01b PermanentObject  : 0y0
   +0x01b DefaultSecurityQuota : 0y0
   +0x01b SingleHandleEntry : 0y0
   +0x01b DeletedInline    : 0y1
   +0x01c Reserved         : 0
   +0x020 ObjectCreateInfo : (null) 
   +0x020 QuotaBlockCharged : (null) 
   +0x028 SecurityDescriptor : (null) 
   +0x030 Body             : _QUAD

The reason why you've experienced the crash is because a driver has attempted to deference a driver object which has been marked for deletion, and therefore should already have a reference count of 0. However, since nt!ObfDereferenceObject is called again, the PointerCount field shown above drops below 0, which in turn leads to the Stop 0x18 bugcheck.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
1) Please create a folder on the desktop.

Download to the folder: Windows 11 Media Creation Tool (MCT) (Windows 11 iso)





2) Place the computer into clean boot:



3) Perform an in place upgrade repair while in clean boot:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you for your help.

Yes when I installed Windows 11 i deleted the recovery partition

1) Done Attached
2) Done
3) Done
4) Done attached
5) Done attached
6) No updates since I updated all drivers using Driver Booster after i got the BSOD
7) Done
8) Done also attached a screenshot
9) I will do overnight and post result

Logs Link
logs HP.zip

Since the BSOD laptop has worked just fine without any noticable issues or hiccups

For what you see until now can you tell if it's a software or hardware issue since that is what i im most concerned about?


Driver Booster was not listed in the installed software.

Third party software can install unknown files.

It's best to use the HP Support Assistant or the HP website (after entering the serial number) to download and install the best tested drivers.




New Windows installations should not have BSOD's and I can understand the concern for malfunctioning hardware.

There was only one BSOD.

The BSOD bugcheck 18 is most often seen with a misbehaving driver but can be seen with attached hardware.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I have a new installation of windows 11 on my laptop using it around 1 week i have just bought this laptop used and did not encounter any issues until this random BSOD.
After i booted my laptop after around 1 minute with edge open i got a BSOD.
I am not getting any more BSOD after that i also run chckdisk and memory diagnostic without any errors.
Can someone please analyse why this might have happened or if it is a hardware issue

Here is the V2 log collector

DESKTOP-4G15IDA-(2024-03-23_13-18-02).zip

Thank you in advance

1) Did you reinstall Windows or someone else ? Some devices may require drivers update or install.
2) One time blue screen its not mean ever a lifetime BSOD. Wait to see if it appear again.
3) Open Device Manager. Check the "Show hidden devices" option. Check for problems.
4) Do you have an Intel 11st generation CPU ? Cause it requires drivers for NVME disks.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
1) Did you reinstall Windows or someone else ? Some devices may require drivers update or install.
2) One time blue screen its not mean ever a lifetime BSOD. Wait to see if it appear again.
3) Open Device Manager. Check the "Show hidden devices" option. Check for problems.
4) Do you have an Intel 11st generation CPU ? Cause it requires drivers for NVME disks.
I installed windows myself its actually Tiny 11
I installed all driver using Driver Booster
Since than no more problems its working just fine
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DP
    CPU
    11th Gen Intel Core i5-1135G7
    Motherboard
    HP Laptop
    Memory
    8GB
    Graphics Card(s)
    Intel Iris
    Hard Drives
    256 NVME
Driver Booster was not listed in the installed software.

Third party software can install unknown files.

It's best to use the HP Support Assistant or the HP website (after entering the serial number) to download and install the best tested drivers.




New Windows installations should not have BSOD's and I can understand the concern for malfunctioning hardware.

There was only one BSOD.

The BSOD bugcheck 18 is most often seen with a misbehaving driver but can be seen with attached hardware.
After installing windows i did not install any drivers manually Windows update installed the drivers, aafter i got the BSOD i used driver booster to download and install all the drivers , i have used it many times before and have not encoutered any problems . Thanks for your help
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DP
    CPU
    11th Gen Intel Core i5-1135G7
    Motherboard
    HP Laptop
    Memory
    8GB
    Graphics Card(s)
    Intel Iris
    Hard Drives
    256 NVME
I installed windows myself its actually Tiny 11
I installed all driver using Driver Booster
Since than no more problems its working just fine
I think its better to wait to see if got BSOD again.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
After installing windows i did not install any drivers manually Windows update installed the drivers, aafter i got the BSOD i used driver booster to download and install all the drivers , i have used it many times before and have not encoutered any problems . Thanks for your help
I also use Driver Booster. And i can think at least one that i got serious problem.
It was the driver for my mobile phone. It installed the new driver and PC cant see the storage of phone.
Then i uninstalled but the problem remain. I restore from restore point with no luck.
I restore from image backup and it not solved.
I made a clean install and finally the initial driver of Windows works OK.
While you made i clean install :
Windows auto-install and auto-update drivers. Additionally you have the driver booster.
With all that one BSOD isnt big deal.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
1) Please perform the in place upgrade repair while disconnected from the Internet (both Wifi and Ethernet)

2) Post a new Tuneup plus share link.

3) Overnight run the HP UEFI hardware diagnostics > post a share link

4) Use Reliability Monitor for three or more days > if there are no unexpected shutdowns and restarts then that will complete the troubleshooting
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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