crash for wdfilter.sys


@zbook

4 a) the logs
4 b) the logs
4 c) " "
 

Attachments

  • Tuneup_log 2022-05-21 at 10-54-27.zip
    2.7 KB · Views: 2
  • DiskParInfo.log
    16.9 KB · Views: 2
  • LiveKernel Reports 2022-05-21 (12-03-43).zip
    305.1 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
@zbook

8) HDTune a) b) c)
 

Attachments

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  • tmp14.png
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    tmp15.png
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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
@zbook

8) HD Sentinel a) b) c)
 

Attachments

  • tmp16.png
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  • tmp17.png
    tmp17.png
    48 KB · Views: 1
  • tmp18.png
    tmp18.png
    106 KB · Views: 1
  • Disk report 2022 05 21.txt
    22.8 KB · Views: 1
  • DriveAddRemoveLog.txt
    81 bytes · Views: 1
  • log.txt
    41 bytes · Views: 1
  • SMBIOS.txt
    2.5 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender

Attachments

  • tmp19.png
    tmp19.png
    25 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Sorry, einstein1969. My mistake. My head was where the sun don't shine and I had WDV confused with an app called Windows Driver Identifier which is a driver updater. You are correct. You can only disable WDV, not uninstall it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The logs were in a foreign language and could not be scanned or read.

Please change the default language to English during the troubleshooting.





Once the default language is English please run and post new results:

a) V2 log collector

b) script for disk par info

b) HD Sentinel



Find a flash drive that you can format ( > or = 8 GB)

Create a bootable Windows iso:






List any of these installed or recently uninstalled non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption



Open administrative command prompt and type or copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:, etc.

Make sure that when it is run on the Windows drive that it is run overnight as it may take significant time.


C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)


Type Y:

Reboot as needed.




The scanning and reading was limited by language.

These are some of the problems:

a) Tuneup plus displayed: It took 91 minutes and 4 seconds to complete the operations.
That's an unusually long time to run the commands and often indicates an underlying drive problem.

b) Disk par info displayed a RAW partition.

The RAW partition is partition 4 or volume 8 = recovery partition


Volume 8 RAW Partizione 713 Mb Integro Nascosto

Stato Ambiente ripristino Windows: Disabled





c) Hard Disk Sentinel report translated:
Code:
There are 40 bad sector (s) in this disk.

The data from these sectors has been relocated to a reserve area.

Based on the number of remapping operations, bad sectors are likely to be in contiguous areas.
.



d) Hardware reserved memory = 1 GB


Once in English please run the Crucial scanner > post a URL into this thread



 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook

a) see attached file

b) disk par info:
Code:
    Disk 0 : HDD. It has 9 partition(s). Model: TOSHIBA MQ01ABD100  
 
    The script has found the above 1 storage device(s) in total.
 
=============================================================================
 
Drive
Letter   Drive Label     Fs   Free Space Used Space  Capacity   Free
------ --------------- ------ ---------- ---------- ---------- -----
       SYSTEM          FAT32    66.86 MB   29.14 MB   96.00 MB  70 %
                                     0 B        0 B        0 B    
                                     0 B        0 B        0 B    
  C    Windows         NTFS     36.74 GB   45.86 GB   82.60 GB  44 %
  E    Volume_bck      NTFS    388.00 MB   51.06 GB   51.44 GB   1 %
  G    DATI_SO         NTFS    445.77 MB    4.00 GB    4.43 GB  10 %
  M    Volume_M        NTFS     30.39 GB  714.59 GB  744.97 GB   4 %
  N    VolumeTEST      NTFS    282.85 MB  745.15 MB    1.00 GB  28 %
  X                                  0 B        0 B        0 B    

=============================================================================

Microsoft DiskPart version 10.0.22000.1

The "Free" column below refers to unallocated space rather than unused space.
On computer: PC-ASUS

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          931 GB  2048 KB        *

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     X                       DVD-ROM         0 B  No Media          
  Volume 1     C   Windows      NTFS   Partition     82 GB  Healthy    Boot  
  Volume 2                             Partition     46 GB  Healthy    Offline
  Volume 3     G   DATI_SO      NTFS   Partition   4537 MB  Healthy          
  Volume 4     E   Volume_bck   NTFS   Partition     51 GB  Healthy          
  Volume 5     M   Volume_M     NTFS   Partition    744 GB  Healthy          
  Volume 6     N   VolumeTEST   NTFS   Partition   1028 MB  Healthy          
  Volume 7         SYSTEM       FAT32  Partition    100 MB  Healthy    System
  Volume 8                      RAW    Partition    713 MB  Healthy    Hidden

Disk 0 is now the selected disk.

TOSHIBA MQ01ABD100
Disk ID: {FCA6150A-2CF6-44F9-931B-CFE5D332F84F}
Type   : SATA
Status : Online
Path   : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(1100)#ATA(C00T00L00)
Current Read-only State : No
Read-only  : No
Boot Disk  : Yes
Pagefile Disk  : Yes
Hibernation File Disk  : No
Crashdump Disk  : Yes
Clustered Disk  : No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 1     C   Windows      NTFS   Partition     82 GB  Healthy    Boot  
  Volume 2                             Partition     46 GB  Healthy    Offline
  Volume 3     G   DATI_SO      NTFS   Partition   4537 MB  Healthy          
  Volume 4     E   Volume_bck   NTFS   Partition     51 GB  Healthy          
  Volume 5     M   Volume_M     NTFS   Partition    744 GB  Healthy          
  Volume 6     N   VolumeTEST   NTFS   Partition   1028 MB  Healthy          
  Volume 7         SYSTEM       FAT32  Partition    100 MB  Healthy    System
  Volume 8                      RAW    Partition    713 MB  Healthy    Hidden

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    System             100 MB  1024 KB
  Partition 2    Reserved            16 MB   101 MB
  Partition 3    Primary             82 GB   118 MB
  Partition 4    Recovery           713 MB    82 GB
  Partition 5    Primary             46 GB    83 GB
  Partition 6    Primary           4537 MB   129 GB
  Partition 7    Primary             51 GB   134 GB
  Partition 8    Primary            744 GB   185 GB
  Partition 9    Primary           1028 MB   930 GB

Partition 1 is now the selected partition.

Partition 1
Type    : c12a7328-f81f-11d2-ba4b-00a0c93ec93b
Hidden  : Yes
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 1048576

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 7         SYSTEM       FAT32  Partition    100 MB  Healthy    System

Partition 2 is now the selected partition.

Partition 2
Type    : e3c9e316-0b5c-4db8-817d-f92df00215ae
Hidden  : Yes
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 105906176

There is no volume associated with this partition.

Partition 3 is now the selected partition.

Partition 3
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 123731968

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     C   Windows      NTFS   Partition     82 GB  Healthy    Boot  

Partition 4 is now the selected partition.

Partition 4
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : Yes
Required: Yes
Attrib  : 0X8000000000000001
Offset in Bytes: 88810192896

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 8                      RAW    Partition    713 MB  Healthy    Hidden

Partition 5 is now the selected partition.

Partition 5
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 89557827584

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2                             Partition     46 GB  Healthy    Offline

Partition 6 is now the selected partition.

Partition 6
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 139226775552

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     G   DATI_SO      NTFS   Partition   4537 MB  Healthy          

Partition 7 is now the selected partition.

Partition 7
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 143984164864

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4     E   Volume_bck   NTFS   Partition     51 GB  Healthy          

Partition 8 is now the selected partition.

Partition 8
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 199214759936

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 5     M   Volume_M     NTFS   Partition    744 GB  Healthy          

Partition 9 is now the selected partition.

Partition 9
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 999125155840

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 6     N   VolumeTEST   NTFS   Partition   1028 MB  Healthy          

===============================================================================

Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Disabled
    Windows RE location:      
    Boot Configuration Data (BCD) identifier: 0ad35026-66c2-11ec-af7a-f3fc2d76618b
    Recovery image location:  
    Recovery image index:      0
    Custom image location:    
    Custom image index:        0

REAGENTC.EXE: Operation Successful.
   
===============================================================================

Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {bootmgr}
                        {42c178f4-d516-11ec-9fcc-806e6f6e6963}
timeout                 2

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description             Windows Boot Manager
locale                  en-us
inherit                 {globalsettings}
default                 {current}
resumeobject            {80294b06-69a4-11ec-814c-dcbf2973f55c}
displayorder            {current}
                        {0ad35029-66c2-11ec-af7a-f3fc2d76618b}
toolsdisplayorder       {memdiag}
timeout                 0

Firmware Application (101fffff)
-------------------------------
identifier              {42c178f4-d516-11ec-9fcc-806e6f6e6963}
description             CD/DVD Drive

Windows Boot Loader
-------------------
identifier              {0ad35026-66c2-11ec-af7a-f3fc2d76618b}
device                  ramdisk=[\Device\HarddiskVolume14]\Recovery\WindowsRE\Winre.wim,{0ad35027-66c2-11ec-af7a-f3fc2d76618b}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  it-IT
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[\Device\HarddiskVolume14]\Recovery\WindowsRE\Winre.wim,{0ad35027-66c2-11ec-af7a-f3fc2d76618b}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {0ad35029-66c2-11ec-af7a-f3fc2d76618b}
device                  unknown
path                    \windows\system32\winload.efi
description             Windows 11
locale                  en-us
inherit                 {bootloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                unknown
systemroot              \windows
resumeobject            {0ad35028-66c2-11ec-af7a-f3fc2d76618b}
nx                      OptIn
bootmenupolicy          Standard

Windows Boot Loader
-------------------
identifier              {29bdcb38-a665-4d4e-844e-34fa566abd3b}
device                  ramdisk=[C:]\Aomei\AomeiBoot.wim,{92d010b9-d7a0-466f-b908-a9a7684a98d3}
description             Aomei PE
osdevice                ramdisk=[C:]\Aomei\AomeiBoot.wim,{92d010b9-d7a0-466f-b908-a9a7684a98d3}
systemroot              \Windows
detecthal               Yes
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {6bb5fb6c-0559-11ec-9c89-e5fcbf39d387}
device                  ramdisk=[unknown]\Recovery\WindowsRE\Winre.wim,{6bb5fb6d-0559-11ec-9c89-e5fcbf39d387}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  it-IT
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[unknown]\Recovery\WindowsRE\Winre.wim,{6bb5fb6d-0559-11ec-9c89-e5fcbf39d387}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \windows\system32\winload.efi
description             Windows 11
locale                  en-us
inherit                 {bootloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \windows
resumeobject            {80294b06-69a4-11ec-814c-dcbf2973f55c}
nx                      OptIn
bootmenupolicy          Standard
vga                     No

Resume from Hibernate
---------------------
identifier              {0ad35024-66c2-11ec-af7a-f3fc2d76618b}
device                  partition=C:
path                    \WINDOWS\system32\winresume.efi
description             Windows Resume Application
locale                  it-IT
inherit                 {resumeloadersettings}
recoverysequence        {0ad35026-66c2-11ec-af7a-f3fc2d76618b}
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
custom:21000026         partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Resume from Hibernate
---------------------
identifier              {0ad35028-66c2-11ec-af7a-f3fc2d76618b}
device                  unknown
path                    \windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-us
inherit                 {resumeloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Resume from Hibernate
---------------------
identifier              {80294b06-69a4-11ec-814c-dcbf2973f55c}
device                  partition=C:
path                    \windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-us
inherit                 {resumeloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
custom:21000026         partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-us
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Local

RAM Defects
-----------
identifier              {badmemory}

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

Device options
--------------
identifier              {09a63a5d-658e-4f8b-8fb0-d573d69ddb17}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

Device options
--------------
identifier              {0ad35027-66c2-11ec-af7a-f3fc2d76618b}
description             Windows Recovery
ramdisksdidevice        partition=\Device\HarddiskVolume14
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Device options
--------------
identifier              {0c1efd35-4e87-4724-90df-79c0b242a8a8}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

Device options
--------------
identifier              {92d010b9-d7a0-466f-b908-a9a7684a98d3}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

Device options
--------------
identifier              {95ee7a09-5693-422b-8fed-564f1a7da215}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

Device options
--------------
identifier              {9b8e942b-2054-4b5a-9bb0-ee855f4803cd}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

Device options
--------------
identifier              {bfebaae4-4228-4e4d-8e27-688dcd34d4ec}
ramdisksdidevice        partition=C:
ramdisksdipath          \Aomei\AomeiBoot.sdi

b) HD Sentinel:
see attached file
 

Attachments

  • PC-ASUS-(2022-05-21_19-27-49).zip
    1.1 MB · Views: 1
  • Disk report 2022 05 21.txt
    22.6 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
@zbook

List any of these installed or recently uninstalled non-Microsoft software:
a) antivirus : NONE
b) firewall : NONE
c) drive encryption :NONE
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
The scanning and reading was limited by language.

These are some of the problems:

a) Tuneup plus displayed: It took 91 minutes and 4 seconds to complete the operations.
That's an unusually long time to run the commands and often indicates an underlying drive problem.

b) Disk par info displayed a RAW partition.

The RAW partition is partition 4 or volume 8 = recovery partition


Volume 8 RAW Partizione 713 Mb Integro Nascosto

Stato Ambiente ripristino Windows: Disabled
a) I have run again : It took 56 minutes and 9 seconds to complete the operations.
see attached file.
the disk has always been slow and a low spin speed hdd.

b) Windows 10 was installed on this pc. I also installed windows 11. Windows 10 is in volume 2 or Partition 5. But I haven't accessed it anymore because I'm not capable. I don't know what happened to the recovery partition.
 

Attachments

  • Tuneup.log
    5.8 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
The logs are still reporting residual ESET files.

1) Run the ESET uninstaller:



2) When available post:
a) images of HD Sentinel: Overview, Temperature, and SMART after completing the chkdsk /b /v on each drive
b) the status of chkdsk /b /v for each drive letter: C: E: G: M: N:
c) the URL for Crucial scanner results
d) the results of the memory configuration script at the bottom of post #47 (one of the RAM modules was recently removed)
e) a new task manager > performance > memory > image



3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread


4) Open administrative command prompt and copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information > post images or share links into this thread




Code:
Event[5938]
  Log Name: System
  Source: Service Control Manager
  Date: 2022-05-19T02:16:18.0960000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-14706265-3691349924-598092485-1001
  User Name: PC-ASUS\fposc
  Computer: PC-ASUS
  Description:
A service was installed in the system.

Service Name:  eapihdrv
Service File Name:  C:\Users\fposc\AppData\Local\Temp\ehdrv.sys
Service Type:  driver in modalitÓ kernel
Service Start Type:  Avvio su richiesta
Service Account:




HD Sentinel

Code:
There are 40 bad sectors on the disk surface.
The contents of these sectors were moved to the spare area.
    Based on the number of remapping operations, the bad sectors may form continuous areas.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
c) I moved these 40 sectors on 10/07/2021. I haven't had any problems since. I used a software on purpose "victoria 536" I attach the log
 

Attachments

  • eventlog.txt
    29.1 KB · Views: 1
  • bads_TOSHIBA MQ01ABD100_474UP85BT.txt
    3.3 KB · Views: 1
  • tmp20.png
    tmp20.png
    5.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
d) I have already performed the scan crucial when I bought the Ram that I removed yesterday or the day before yesterday.

I asked the parent company of my laptop (ASUS) for the list of certified memories.

With regard to what has been reported, I inform you that your pc model is equipped with 8Gb of Ram DDR4 2133 Mhz, in this case it can support a maximum of 16Gb of Ram therefore in the free slot you can mount another 8Gb bank, below Ram models certified for your pc:
DDR4 2400 SO-D 8G 260P // MICRON / MTA8ATF1G64HZ-2G3B1
DDR4 2400 SO-D 8G 260P // HYNIX / HMA81GS6AFR8N-UH
DDR4 2133 SO-D 8G 260P // HYNIX / HMA41GS6AFR8N-TF
DDR4 2133 SO-D 8G 260P // SAMSUNG / M471A1K43BB0-CPB
DDR4 2133 SO-DIMM 8GB 260P // MICRON / MTA16ATF1G64HZ-2G1A1

but they are not cheap.
So I used the crucial scan to find the compatible ram and I took the CT8G4SFRA32A which, however, as you have seen, are configured at 2400Mhz and not 2133. If you notice on the task manager the memory is set at 1866 MHz (perhaps it is a BIOS forcing ).

RAM & SSD Upgrades | asus | X555QG | Crucial.com
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
d) Ram_info.log

Code:
Memory Modules:

Tag               BankLabel Capacity(GB) Manufacturer PartNumber           Speed
---               --------- ------------ ------------ ----------           -----
Physical Memory 3 CHANNEL B            8 Samsung      K4A8G085WB-BCPB       2133


Total Memory:
8GB

Total Memory Slots:
4

Used Memory Slots:
1
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
d) I have probed the 16GB CT16G4SFRA32A but the system (24GB total) is instable.
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
residual ESET file removed
 

Attachments

  • ~ESETUninstaller.log
    242 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Run the AMD auto detector > report any upgrades

Check the BIOS settings.

During the troubleshooting turn of XMP.


Portion of the ESET log:
Code:
[05/22/22  00:33:10]    ESET Local App Data: deleted: C:\Users\fposc\AppData\Local\ESET
[05/22/22  00:33:10]    Uninstallation of Purge leftover ESET Security data has finished successfully.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
b) the status of chkdsk /b /v for each drive letter: C: E: G: M: N:
 

Attachments

  • chkdsk m.txt
    2.5 KB · Views: 1
  • chkdsk g.txt
    2.7 KB · Views: 1
  • chkdsk e.txt
    2.4 KB · Views: 1
  • chkdsk c.txt
    2.8 KB · Views: 1
  • chkdsk n.txt
    2.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
a) images of HD Sentinel: Overview, Temperature, and SMART after completing the chkdsk /b /v on each drive
 

Attachments

  • tmp21.png
    tmp21.png
    45.6 KB · Views: 1
  • tmp22.png
    tmp22.png
    47 KB · Views: 1
  • tmp23.png
    tmp23.png
    54.4 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
d) the results of the memory configuration script at the bottom of post #47 (one of the RAM modules was recently removed)

see post #54

do you want me to reinsert the ram module and run the script?
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender

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