crash for wdfilter.sys


e) a new task manager > performance > memory > image
 

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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread
 

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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
4) Open administrative command prompt and copy and paste:

gave error, see attached image
msdt.exe -id DeviceDiagnostic

msdt.exe -id WindowsUpdateDiagnostic
 

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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Code:
Event[5938]
  Log Name: System
  Source: Service Control Manager
  Date: 2022-05-19T02:16:18.0960000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-14706265-3691349924-598092485-1001
  User Name: PC-ASUS\fposc
  Computer: PC-ASUS
  Description:
A service was installed in the system.

Service Name:  eapihdrv
Service File Name:  C:\Users\fposc\AppData\Local\Temp\ehdrv.sys
Service Type:  driver in modalitÓ kernel
Service Start Type:  Avvio su richiesta
Service Account:

I thought I was infected and did a scan. I don't remember which one but with one of these tools "Windows_Repair_Toolbox" Windows Repair Toolbox or "S.O.S" S.O.S. Security Suite
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Run the AMD auto detector > report any upgrades

Check the BIOS settings.

During the troubleshooting turn of XMP.


Portion of the ESET log:
Code:
[05/22/22  00:33:10]    ESET Local App Data: deleted: C:\Users\fposc\AppData\Local\ESET
[05/22/22  00:33:10]    Uninstallation of Purge leftover ESET Security data has finished successfully.

i can't find AMD auto detector. Maybe when I used DDU it took it off. Where can I find it?

what do you mean by "check the bios"?

what do you mean by "XMP"?
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Code:
msdt.exe -id WindowsUpdateDiagnostic

I realized that I had the windows update paused (until 27/5/2022). Do you want me to re-enable the updates?
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
@einstein1969 I've followed your thread and want you to know how much I admire your tenacity in your troubleshooting. You have remained cool, composed, and done every single thing you have been asked to do. I know I speak for @zbook as well when I say it is appreciated. You have worked hard and earned a positive solution to your problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The links displayed chkdsk results for E:, G:, M:, and N:

The chkdsk switches on C: were started but switched to M:

chkdsk /b /v C: results were not seen in the links.

The chkdsk on C: can run overnight.

When available post a share link of the results.




RAM testing with Memtest86 is designed to test for malfunctioning RAM.
It does not test for incompatible RAM.

So one or both RAM modules can be tested with the above understanding.

When the second RAM module was inserted it had appeared to have increased the hardware reserved RAM.
This is a common finding for incompatible RAM.
The logs also reported two different RAM speeds.



Reenable Windows updates.

Post a new V2.


Plan to perform an in place upgrade repair while in clean boot.


Make sure that all of these non-Microsoft software are uninstalled:
a) antivirus
b) firewall
c) drive encryption









Rich (BB code):
C:\Users\fposc>chkdsk /B /V c:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

C:\Users\fposc>chkdsk m: /b /v
The type of the file system is NTFS.

Chkdsk cannot run because the volume is in use by another
process.  Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) y
Volume dismounted.  All opened handles to this volume are now invalid.
Volume label is Volume_M.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
chkdsk /b /v C:
 

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  • chkdsk c.txt
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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
Chkdsk C: displayed cleaning. Looks good.

Please post a new V2.

Then plan to perform an in place upgrade repair while in clean boot.


After a successful in place upgrade repair plan to make new backup images.

If the in place upgrade fails then run: setupdiag
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hey @einstein1969 Any further progress with your issues? I'm really interested in knowing where all your troubleshooting has led you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I've been sick a few days, now I'm better. I re-enabled Windows update, window update reinstalled new video drivers for me and now the radeon software works too.

run on v2
 

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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
I'm ready to do a repair installation (in-place upgrade).
I'm waiting for you to start
 
Last edited:

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
The last BSOD was on 05/19/2022 when running Windows Driver Verifier (WDV).

Please place the computer into clean boot.

Remove all attached hardware including docking station, port replicator, external drives, printers, etc.

Perform an in place upgrade repair.

For any problems with the repair run setupdiag.

See post #71 for links.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please place the computer into clean boot.
I have set up the system for clean boot

I start the repair
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
If the in place upgrade repair is successful then:

a) post a new V2
b) post a new image of disk management
c) make a new Macrium backup image as needed
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
the installation seems to have gone well.
I backed up with macrium, but then it was all yesterday and today that keeps making updates and reboots. It is extremely slow so you have to wait. If you find something different it should be the DEXPOT program. The rest seems to me to have reactivated the old things in "START" of taskmanager and "MSCONFIG"
 

My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender
If you cannot perform the steps in post #77 then restore an image or consider:

Windows refresh:

Custom install:

Clean install:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
After several reboots (20-30) the system has speeded up and everything seems to be working fine. I enclose the V2 and the rest you asked me.
I have no more space to make more backups.
 

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    Untitled.png
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My Computer

System One

  • OS
    Windows 11 10.0.22000
    Computer type
    Laptop
    Manufacturer/Model
    Asus X555QG
    CPU
    AMD A10-9620P 2500MHz 4core + Radeon R5
    Motherboard
    X555QG 1.0
    Memory
    16GB
    Graphics Card(s)
    RADEON R5+RADEON R6
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768 native - up to 1920x1080
    Hard Drives
    HDD 1 Tera
    Internet Speed
    54Mbps
    Browser
    edge-firefox
    Antivirus
    windows defender

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