Crashes, black screens, bsod

sushikungen · Sep 28, 2023

Hi, I've had problems for maybe 4 - 5 months where my pc would crash randomly after gaming, sometimes it crashes within five minutes, sometimes 20 min - 1h.

I bought my pc part 2020 brand new, but i threw away almost all of the boxes after moving a few times, so I don't know if warranty still is active?

Things I've tried but nothing really got better:
Done memtest 86 on both ram sticks with 4 passes and no errors came up.
Removed all overclocking and it didn't help either.
Reinstalled Windows 10, and updated to win 11.
Updated all drivers I found.
Stress test in FurMark. 30 minutes (Max temp: 84 Celcius)
Stress test ryzenmaster 30 minutes (Max temp: 73 Celcius)
Removed unused programs.
Reinstalled games.
Repaired drivers, and i downloaded CrystalDiskInfo and both drivers are good.
Tried resetting router but no difference.

What's wrong:
I can boot into windows and browse youtube, google etc with no issues.
But as soon as i try to game my the pc freezes but i can still move my mouse courser, but nothing happens when i click, i can still hear the game audio in the backgroud.
Or, my pc automatically shuts down with a black screen / bluescreen for like a half second then restarts. - After crashing it always trying to repair hardrive.
I almost always use discord while gaming, tried with it off but no difference it seems.
While gaming with discord, discord can lagg for like 10 - 20 seconds.
Sometimes it takes long time to load into games.
I do have fast internet though.

I often get this error event id:
SCEP Certificate enrollment initialization for WORKGROUP\BINH$ via https://amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:
GetCACaps

Method: GET(0ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

Don't know what it is and tried looking online with no answers..

V2 LOG:

BINH-(2023-09-28_19-06-14).zip

drive.google.com

glasskuter · Sep 28, 2023

Welcome to the forum. One of the BSOD experts will analyze your logs and get back to you. Here's some food for thought.

With BSODs usually the first things I consider are memory (which tested good), the graphics card/driver/software, chipset drivers, bios and an outdated Manufacturer app..

In your case it is puzzling to see that Gigabyte site has not listed any updates for that graphics card since 2021. Yet Nvidia has released MANY new drivers since them, the latest being 9/21/23.
Most here advice to remove your old graphics driver AND software using DDU in safe mode. This allows a totally clean install of the new driver. Read the instructions carefully.
Also keep in mind a defective GPU can also cause issues. Display Driver Uninstaller (DDU) download version 18.0.6.8

Restart and then install your new driver.

Latest chipset drivers are 2/24/23 B450 TOMAHAWK MAX | Motherboard | MSI Global
bios 7C02v3H update 7/10/23 B450 TOMAHAWK MAX | Motherboard | MSI Global

As far as your MSI software, it was updated 9/26/23 B450 TOMAHAWK MAX | Motherboard | MSI Global
MSI Dragon Center has been replaced with MSI Center. Both apps can not be run at the same time.

zbook · Sep 28, 2023

The computer is likely having BSOD due to drive problems.

Please perform the following steps: (in sequence)

1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2)Run Sea Tools for Windows Long Generic test (all drives):

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

Post images or share links into this thread using one drive, drop box, or google drive.

3) Run HD Tune: (free or trial version) (all drives):

HD Tune website

Post images or share links for results on these tabs:

a) Health
b) Benchmark
c) Full error scan

4) Run Samsung Magician (all tabs) on the applicable drive > post a share link into this thread using one drive, drop box, or google drive

Samsung Magician Software | Samsung Semiconductor USA

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com

5) Open administrative command prompt and copy and paste: chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: , chkdsk /b /v D: , chkdsk /b /v E: ,etc.

Make sure that the chkdsk switches run on the Windows drive overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

6) After completing all drive chkdsk switch runs then Run: chkdsk from event

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

Post a share link into this thread using one drive, drop box, or google drive

7) Uninstall Vanguard:

Uninstalling and Disabling Riot Vanguard

Perhaps you need to disable Vanguard to run a particular program, or maybe you've decided to hang up your weapons and bow out of VALORANT. It's important to know how to both turn off Vanguard and u...

support-valorant.riotgames.com

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 367.5 GB
Total Space: 476.1 GB
File System: NTFS
Model: Samsung SSD 860 EVO M.2 500GB

Drive: D:
Free Space: 2771.3 GB
Total Space: 2861.6 GB
File System: NTFS
Model: WDC WD30EZRZ-00Z5HB0

ubuysa · Sep 29, 2023

There were no dumps uploaded, so this isn't a crash that was caught by the kernel. There are a large number of TPM errors in your system log...

Code:

Event[3084]
  Log Name: System
  Source: TPM
  Date: 2023-09-26T20:14:04.3110000Z
  Event ID: 14
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Event[3085]
  Log Name: System
  Source: TPM
  Date: 2023-09-26T20:14:04.3110000Z
  Event ID: 17
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

The TPM is a required component of Windows 11 and is also required if HVCI (code integrity) is enabled, which is is on your system...

Code:

Virtualization-based security Services Configured    Hypervisor enforced Code Integrity
Virtualization-based security Services Running    Hypervisor enforced Code Integrity

Windows 11 will have problems if there are TPM issues. I don't know whether you have a real TPM chip or are using a virtual TPM (fTPM) enabled via the BIOS? Either way, these TPM errors are likely to cause problems.

There is also at least one file corruption error...

Code:

Event[2586]
  Log Name: System
  Source: Ntfs
  Date: 2023-09-26T19:37:26.1940000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
A corruption was discovered in the file system structure on volume C:.

A corruption was found in a file system index structure.  The file reference number is 0x4000000062527.  The name of the file is "\Users\Grund\AppData\Local\Discord\rm-0".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

This may just be a glitch, but it could also indicate a drive problem developing. I would run some detailed diagnostics on the drive involved.

Finally, and as already mentioned, there has been at least one issue with vgc.sys - the Vanguard driver...

Code:

Event[2585]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-09-26T19:36:58.9290000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Binh
  Description:
The vgc service terminated unexpectedly.  It has done this 1 time(s).

Vanguard is known to cause BSODs and crashes on many systems.

sushikungen · Sep 29, 2023

glasskuter said:
Welcome to the forum. One of the BSOD experts will analyze your logs and get back to you. Here's some food for thought.

With BSODs usually the first things I consider are memory (which tested good), the graphics card/driver/software, chipset drivers, bios and an outdated Manufacturer app..

In your case it is puzzling to see that Gigabyte site has not listed any updates for that graphics card since 2021. Yet Nvidia has released MANY new drivers since them, the latest being 9/21/23.
Most here advice to remove your old graphics driver AND software using DDU in safe mode. This allows a totally clean install of the new driver. Read the instructions carefully.
Also keep in mind a defective GPU can also cause issues. Display Driver Uninstaller (DDU) download version 18.0.6.8

Restart and then install your new driver.

Latest chipset drivers are 2/24/23 B450 TOMAHAWK MAX | Motherboard | MSI Global
bios 7C02v3H update 7/10/23 B450 TOMAHAWK MAX | Motherboard | MSI Global

As far as your MSI software, it was updated 9/26/23 B450 TOMAHAWK MAX | Motherboard | MSI Global
MSI Dragon Center has been replaced with MSI Center. Both apps can not be run at the same time.

I removed my graphics driver and software using DDU. Updated bios and chipset drivers. Still getting crashes and reboots.

Ratva · Sep 29, 2023

You should test the SSD or HDD, then the RAM, but in Windows, and then test the Graphics card and its memory. For start.

zbook · Sep 29, 2023

When available please update the progress with the steps in post #3.

These steps can run overnight while sleeping:
a) Sea Tools for Windows Long Generic test
b) HD Tune Full error scan
c) Chkdsk /b /v

sushikungen · Sep 29, 2023

ubuysa said:

Code:

Event[3084]
  Log Name: System
  Source: TPM
  Date: 2023-09-26T20:14:04.3110000Z
  Event ID: 14
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Event[3085]
  Log Name: System
  Source: TPM
  Date: 2023-09-26T20:14:04.3110000Z
  Event ID: 17
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

The TPM is a required component of Windows 11 and is also required if HVCI (code integrity) is enabled, which is is on your system...

Code:

Virtualization-based security Services Configured    Hypervisor enforced Code Integrity
Virtualization-based security Services Running    Hypervisor enforced Code Integrity

Windows 11 will have problems if there are TPM issues. I don't know whether you have a real TPM chip or are using a virtual TPM (fTPM) enabled via the BIOS? Either way, these TPM errors are likely to cause problems.

There is also at least one file corruption error...

Code:

Event[2586]
  Log Name: System
  Source: Ntfs
  Date: 2023-09-26T19:37:26.1940000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Binh
  Description:
A corruption was discovered in the file system structure on volume C:.

A corruption was found in a file system index structure.  The file reference number is 0x4000000062527.  The name of the file is "\Users\Grund\AppData\Local\Discord\rm-0".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

This may just be a glitch, but it could also indicate a drive problem developing. I would run some detailed diagnostics on the drive involved.

Finally, and as already mentioned, there has been at least one issue with vgc.sys - the Vanguard driver...

Code:

Event[2585]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-09-26T19:36:58.9290000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Binh
  Description:
The vgc service terminated unexpectedly.  It has done this 1 time(s).

Vanguard is known to cause BSODs and crashes on many systems.

fTPM is enabled in bios.

20230929_152239.jpg

drive.google.com

Can clearing TPM help by any chance?

sushikungen · Sep 29, 2023

Sorry guys for late replies, I'm currently doing all the harddrive scans, my hdd is taking quite some long time so I'll be updating the thread tomorrow. Our timelines are quite different also, just so you know.

Thanks for all the replies so far, I apreciate all the help i can get.
Best regards, Binh

zbook · Sep 29, 2023

sushikungen said:
Still getting crashes and reboots.

When available post tuneup plus results.

Then for any new BSOD post a new V2 share link into the newest post.

How come the opening post V2 share link was deleted?

BINH-(2023-09-28_19-06-14).zip

drive.google.com

File is in owner's trash.

Please maintain the links during the troubleshooting.

If possible, please replace it and post a new V2 share link into the newest post.

sushikungen · Sep 29, 2023

Latest V

zbook said:
When available post tuneup plus results.

Then for any new BSOD post a new V2 share link into the newest post.

How come the opening post V2 share link was deleted?

BINH-(2023-09-28_19-06-14).zip

drive.google.com

File is in owner's trash.

Please maintain the links during the troubleshooting.

If possible, please replace it and post a new V2 share link into the newest post.

Sorry i accidentaly put it there, its now restored.
New V2 LOG:

BINH-(2023-09-29_22-25-35).zip

drive.google.com

Tuneup Log:

Tuneup_log 2023-09-29 at 15-58-10.zip

drive.google.com

zbook · Sep 29, 2023

The computer has a ten day Windows 11 installation with:

Scannow problems > just fixed
Restorehealth problems > not yet fixed
Problems with paging > pending
Problems creating dump files
Likely drive problems > some drive tests pending

Pending the drive testing results (may have additional tests) consider a clean install windows 11 vs in place upgrade repair.

Find a flash drive that you can format (> or =8GB)

Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso).

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Télécharger Windows 11

Code:

2023-09-28 22:02:23, Info                  CSI    00000037 [SR] Cannot repair member file [l:15]'console.dll.mui' of Microsoft-OneCore-Console-Host-PropSheet.Resources, version 10.0.22621.608, arch amd64, culture [l:5]'en-GB', nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2023-09-28 22:02:23, Info                  CSI    00000039 [SR] Cannot repair member file [l:15]'console.dll.mui' of Microsoft-OneCore-Console-Host-PropSheet.Resources, version 10.0.22621.608, arch amd64, culture [l:5]'en-GB', nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2023-09-28 22:02:23, Info                  CSI    0000003a [SR] This component was referenced by [l:131]'Microsoft-Windows-Client-Desktop-Required-Package0112~31bf3856ad364e35~amd64~en-GB~10.0.22621.2361.ab6ed5a269ec8d45c6d501b7baa8fccc'
2023-09-28 22:02:23, Info                  CSI    0000003d [SR] Could not reproject corrupted file \??\C:\WINDOWS\System32\en-GB\\console.dll.mui; source file in store is also corrupted
2023-09-28 22:02:48, Info                  CSI    000000e8 [SR] Cannot verify component files for Microsoft-Windows-NETFXCoreComp.Resources, version 10.0.22621.1, arch amd64, culture [l:5]'sv-se', nonSxS, pkt {l:8 b:31bf3856ad364e35}, manifest is damaged (true)
2023-09-28 22:03:42, Info                  CSI    00000262 [SR] Verifying 43 components
2023-09-28 22:03:42, Info                  CSI    00000265 [SR] Repairing 2 components
2023-09-28 22:03:42, Info                  CSI    00000268 [SR] Cannot repair member file [l:15]'console.dll.mui' of Microsoft-OneCore-Console-Host-PropSheet.Resources, version 10.0.22621.608, arch amd64, culture [l:5]'en-GB', nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2023-09-28 22:03:42, Info                  CSI    0000026b [SR] Cannot verify component files for Microsoft-Windows-NETFXCoreComp.Resources, version 10.0.22621.1, arch amd64, culture [l:5]'sv-se', nonSxS, pkt {l:8 b:31bf3856ad364e35}, manifest is damaged (true)
2023-09-28 22:03:42, Info                  CSI    0000026d [SR] Cannot repair member file [l:15]'console.dll.mui' of Microsoft-OneCore-Console-Host-PropSheet.Resources, version 10.0.22621.608, arch amd64, culture [l:5]'en-GB', nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2023-09-28 22:03:42, Info                  CSI    0000026e [SR] This component was referenced by [l:131]'Microsoft-Windows-Client-Desktop-Required-Package0112~31bf3856ad364e35~amd64~en-GB~10.0.22621.2361.ab6ed5a269ec8d45c6d501b7baa8fccc'
2023-09-28 22:03:42, Info                  CSI    00000271 [SR] Could not reproject corrupted file \??\C:\WINDOWS\System32\en-GB\\console.dll.mui; source file in store is also corrupted
2023-09-28 22:03:42, Info                  CSI    00000272 [SR] Repair complete
2023-09-28 22:03:42, Info                  CSI    00000278 [SR] Committing transaction
2023-09-28 22:03:42, Info                  CSI    0000027f [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
2023-09-29 15:46:43, Info                  CSI    00000039 [SR] Repairing file \??\C:\WINDOWS\System32\en-GB\\console.dll.mui from store
2023-09-29 15:48:04, Info                  CSI    00000256 [SR] Verifying 43 components
2023-09-29 15:48:04, Info                  CSI    00000259 [SR] Repairing 1 components
2023-09-29 15:48:04, Info                  CSI    0000025c [SR] Repairing file \??\C:\WINDOWS\System32\en-GB\\console.dll.mui from store
2023-09-29 15:48:04, Info                  CSI    0000025d [SR] Repair complete
2023-09-29 15:48:04, Info                  CSI    0000025e [SR] Committing transaction
2023-09-29 15:48:04, Info                  CSI    00000265 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

Code:

Error: 0x800f081f

The source files could not be found.

sushikungen · Sep 30, 2023

Update:

HD Tune Pro results: HD TUNE PRO results - Google Drive

SeaTools results:

seatools - Google Drive

drive.google.com

Samsung Magician results:

samsung magician results - Google Drive

drive.google.com

zbook · Sep 30, 2023

Nice progress.

When available post chkdsk results.

After completing the chkdsk /b /v switches on each drive download and install: HD Sentinel (trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images or share links for results on these tabs:
a) Oveview
b) Benchmark
c) SMART

Run:

Memtest86+ for eight or more passes.
Memtest86+ | The Open-Source Memory Testing Tool

The greater the number of passes the better the testing conditions.

It sometimes takes passes into the twenties to find malfunctioning RAM.

Plan to run Memtest86 + overnight and during the next day.

Just one error is a test fail and testing can be aborted.

Take pictures > post images or share links into this thread using one drive, drop box, or google drive.

MemTest86+ - Test RAM | Tutorials (tenforums.com)

sushikungen · Sep 30, 2023

I reinstalled windows 11 with a usb. Still crashed.

Minidump was created: 093023-12234-01.dmp

dumpstack:
DLOGFILE00010000DUMP 0
Dump stack initialized at UTC: 2023/09/30 13:58:08, local time: 2023/09/30 15:58:08.
#BugCheckCode 0x000000000000007A
#BugCheckP1 0xFFFF800E6BEA5B28
#BugCheckP2 0xFFFFFFFFC000009C
#BugCheckP3 0x00000002DE5628C0
#BugCheckP4 0xFFFFF80271885FE0
Progress 0x00000042
Elapsed BugCheck duration 00005812ms
Starting get secondary dump callbacks size.
Progress 0x00000052
Finish get secondary dump callbacks size.
Dump Type: 4, Total Dump Size: 754651, Secondary Dump Size: 628187.
Starting write of dump header.
Finish write of dump header.
Starting write of minidump data.
Finish write of minidump data.
Progress 0x00000044
Elapsed BugCheck duration 00005841ms
Starting invoking secondary dump callbacks.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling nvlddmkm.sys secondary callback.

Chkdskevent:
chkdskFromEvent.log

zbook · Sep 30, 2023

When available post results for
a) new V2
b) HD Sentinel
c) Memtest 86+

After posting HD Sentinel share links please detach all hardware (including non-windows drives) (make sure WDC WD30EZRZ-00Z5HB0 is removed) > monitor for stability / instability

Please post V2 share links instead of mini dump files.

Code:

DISK_HARDWARE_ERROR: There was error with disk hardware

KERNEL_DATA_INPAGE_ERROR (7a)

The requested page of kernel data could not be read in.
Typically caused by a bad block in the paging file or disk controller error.
Also see KERNEL_STACK_INPAGE_ERROR.

If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.

If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.

Arguments:
Arg1: ffff800e6bea5b28, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009c, error status (normally i/o status code)

ubuysa · Oct 1, 2023

The minidump you posted is useful though. The bugcheck code is a KERNEL_DATA_INPAGE_ERROR which, as the name suggests, is a failure during a page-in operation for kernel data. The only two components involved in a page-in are RAM and the paging file or storage device on which the paging file resides. The failure bucket in the dump clearly indicates where the problem is...

Code:

FAILURE_BUCKET_ID:  0x7a_c000009c_nt!MiWaitForInPageComplete

The 0xC000009C exception code is a DEVICE DATA ERROR, meaning that the problem was on the storage device containing the paging file. The failing function (nt!MiWaitForInPageComplete) shows that the kernel was waiting for the page-in to be completed. This is further confirmed by the WinDbg triage analysis...

Code:

ERROR_CODE: (NTSTATUS) 0xc000009c - STATUS_DEVICE_DATA_ERROR
DISK_HARDWARE_ERROR: There was error with disk hardware

The problem is thus either with the paging file or (more likely) with the storage device on which it resides.

sushikungen · Oct 1, 2023

ubuysa said:
The minidump you posted is useful though. The bugcheck code is a KERNEL_DATA_INPAGE_ERROR which, as the name suggests, is a failure during a page-in operation for kernel data. The only two components involved in a page-in are RAM and the paging file or storage device on which the paging file resides. The failure bucket in the dump clearly indicates where the problem is...

Code:

FAILURE_BUCKET_ID: 0x7a_c000009c_nt!MiWaitForInPageComplete

The 0xC000009C exception code is a DEVICE DATA ERROR, meaning that the problem was on the storage device containing the paging file. The failing function (nt!MiWaitForInPageComplete) shows that the kernel was waiting for the page-in to be completed. This is further confirmed by the WinDbg triage analysis...

Code:

ERROR_CODE: (NTSTATUS) 0xc000009c - STATUS_DEVICE_DATA_ERROR DISK_HARDWARE_ERROR: There was error with disk hardware

The problem is thus either with the paging file or (more likely) with the storage device on which it resides.

So the most likely scenario is my harddrive being faulty? I ran both my ram sticks individually in memtest86 with zero errors.

Memtest86 + - Google Drive

drive.google.com

zbook · Oct 1, 2023

From post #14:
After completing the chkdsk /b /v switches on each drive download and install: HD Sentinel (trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com
Post images or share links for results on these tabs:
a) Oveview
b) Benchmark
c) SMART

From post #16:

When available post results for
a) new V2
b) HD Sentinel

sushikungen · Oct 1, 2023

Update!
Memtest86+ results:

Crashes, black screens, bsod

Member

My Computer

aka Mama Glass

My Computers

Well-known member

My Computer

Member

My Computer

Member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Member

My Computer

Well-known member

Hard Disk Sentinel - HDD health and temperature monitoring​

My Computer

Member

My Computer

Similar threads

Hard Disk Sentinel - HDD health and temperature monitoring