Crashing again..

krisskross · May 1, 2023

It started crashing again after long break.

Here's the minidump:
042123-8000-01.dmp

Here's the V2 log:
DESKTOP-3FH71RC-(2023-05-01_12-41-27).zip

Here's the tuneup plus log:
Tuneup.log

SFC and DICM didn't report any problem.
Driver verifier is empty-handed.

zbook · May 1, 2023

Please open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a separate share link into this thread with only the compressed memory dump file

krisskross · May 2, 2023

zbook said:
Please open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a separate share link into this thread with only the compressed memory dump file

The compression failed saying:

Exception calling "Write" with "3" argument(s): "Stream was too long."
At C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\Microsoft.PowerShell.Archive\Microsoft.PowerShell.Archive.psm1:82
0 char:29

... $destStream.Write($buffer, 0, $numberOfBytesRead)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : NotSpecified: (:) [], MethodInvocationException
+ FullyQualifiedErrorId : IOException

Here's the dump manually compressed though:

MEMORY.zip

zbook · May 2, 2023

Please post a new V2 share link into the newest post.

zbook · May 2, 2023

Please maintain this thread and repost the links into the newest post.

krisskross · May 2, 2023

Ah, sorry. I still mix up thread and post.

Minidump:
050223-6187-01.dmp

Compressed memory dump (zip file made with 7zip):
MEMORY.zip

V2:
DESKTOP-3FH71RC-(2023-05-02_10-33-55).zip

Not sure how to delete the new thread I made...

zbook · May 2, 2023

Uninstall the Nvidia GPU driver nvlddmkm.sys using Display Driver Uninstaller (DDU).

Make sure that a clean install is performed.

Reinstall the Nvidia driver from the Lenovo website.

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

How to use Display Driver Uninstaller (DDU) Guide / Tutorial

Display Driver Uninstaller (DDU) Tutorial/Guide By - /u/GhostMotley This tutorial was written for version V17.0.8.2, future versions may differ slightly. Please feel free to contact me via PM on Reddit if you think I should update the guide. DISCLAIMER: I take no responsibility for any damages...

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

desktops and all in ones :: legion series :: legion t5 28imb05 :: 90nc :: 90nc008amw :: s101aldh - Lenovo Support US

pcsupport.lenovo.com

Code:

Name    NVIDIA GeForce RTX 2070
PNP Device ID    PCI\VEN_10DE&DEV_1F02&SUBSYS_C52019DA&REV_A1\4&3292EEB7&0&0008
Adapter Type    NVIDIA GeForce RTX 2070, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 2070
Adapter RAM    (1 048 576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_f79d164f4f57bb1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_f79d164f4f57bb1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_f79d164f4f57bb1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_f79d164f4f57bb1f\nvldumdx.dll
Driver Version    31.0.15.2849
INF File    oem71.inf (Section011 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLESIG.INF_AMD64_F79D164F4F57BB1F\NVLDDMKM.SYS (31.0.15.2849, 55,39 MB (58 081 296 bytes), 2023-02-20 10:11)

krisskross · May 10, 2023

Thanks for the thorough instruction.

It worked for a day with aged driver from Lenovo website but it turns out that the specific driver version is known to have compatible issue with the software my office is using (twinmotion 2023) so I had to update it to latest WHQL studio driver from Nvidia website and, Voila, crash again.

Is there any way I can find a driver that is later than what lenovo has to offer but somehow doesn't lead to crash?

zbook · May 10, 2023

The Nvidia GPU driver that was installed at the time the V2 log collector share link was posted was displayed in the prior post:

31.0.15.2849

Nvidia has website options to search for available drivers and has support.

Download the latest official NVIDIA drivers

www.nvidia.com

NVIDIA Customer Support

Find help for gaming, graphics, or enterprise products.

www.nvidia.com

By trial and error various drivers can be tested for stability / instability

NVIDIA Support

nvidia.custhelp.com

To disable Windows updates of specific drivers see these links:

Enable or Disable Include Drivers with Windows Updates in Windows 11 Tutorial

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com