Solved Dell laptop. Is there any reason NOT to have automatic BIOS updates?


For all the hoohah about bios updates, when was the last time anybody had one brick their device?

I have had the odd one that refused to complete installation but never actually brick a device.

In a way, I almost hope for device to be bricked so I can justify splashing some cash for a new laptop LOL.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
Hi,
There's a old saying
You do not fix what is not broken hehe

Personally I add a bios password to stop such an update from happening.
Or it may be broken but you don't realise, and an update will then fix it. Generally, bios updates fix security vulnerabilities and correct bugs as well as updating other firmware such as onboard graphics, management engine updates and others. By not updating you could potentially leave your PC vulnerable to security issues or mean it's not running as efficiently as it could be.
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.26100.1000 RP
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14" and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 and 2560 x 1080
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 126.0.2592.81
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook
    Visual Studio Code
    Visual Studio
    Python 3.12.4
    Macrium Reflect
    MyDell
    Dell SupportAssist
    Dell TB16 Thunderbolt dock
    WSL
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Or it may be broken but you don't realise, and an update will then fix it. Generally, bios updates fix security vulnerabilities and correct bugs as well as updating other firmware such as onboard graphics, management engine updates and others. By not updating you could potentially leave your PC vulnerable to security issues or mean it's not running as efficiently as it could be.
Hi,
Yeah that's kind of a weird argument lol

Either way waiting a few months wouldn't matter either see if anyone comes up with any bugs.....

I've seen bios updates get pulled a week after release or another update the next month to fix something messed up in the first.

So bios updates are a double edged sword and if there is no bios flash back method then safer than sorry is best policy rather than being stuck waiting for a fix.
Waiting for fixes is one thing but if nothing is broken you're really just looking for bugs hehe

Latest bios for my z490 apex locked PTT enabled which I wouldn't call that a good thing seeing I have no need for bitlocker lol

Next bios update for 24h2 might be switching and locking virtualization feature enabled so MS can activate VM security features, a setting I disable on purpose.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
bios updates are not available for Dell Latitude e6420 running Windows 10 or higher i.e. Windows 11.
Dell support site instructs to install Windows XP, Vista,7,8, or 8.1 (32-bit/64-bit) or Ubuntu/Linux, then BIOS updates can be installed otherwise Not.
 

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender
updates are not available for Dell Latitude e6420
Correct. As their support site says, they do not support Windows 10 on that [2011?] computer.

bios updates are not available for Dell Latitude e6420
select Bios.png
Correct. The last Bios update, A25, was issued on or before 27 Mar 2018.


My own [December 2016] Dell Inspiron 7779 laptop came with Windows 10 Version 1607 but was only fully supported through to Version 1809. Bios updates continued until January 2022.


All the best,
Denis
 
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My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Does anyone understand the Dell PC/Laptop naming and numbering scheme? Is it random or according to some rules?
 

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender
Some security updates or so called optimizations - are basically enforced limitations at a BIOS level - meant to solve issues related to a faulty design. For example: a laptop overheating due to having mediocre cooling - despite being heavily overpriced (Dell XPS/Alienware) - gets a BIOS update which limits the CPU's potential - by throttling the frequency and power - while reaching a specific temperature. And thus, you have a system that might work at max 70% its potential (as described even in the product specifications). Which to be far, should be expected - for thin laptops with powerful CPU/GPUs.

But then - there's updates which disable useful functions - which can actually help with heating issues - by Undervolting the CPU (which is also - a safe practice, not like Overclocking where one would raise the voltage). As was the case with Plundervolt - where Dell actually issues BIOS updates disabling the option to tamper with voltages. Which, end-up piddling up a lot of people - who used undervolting as a workaround for the faulty design mentioned above (since lower voltage implied less heat - aka - less chances for throttling while offering a better performance). This people actually preferred the risk of using a BIOS which was vulnerable to Plundervolt - even end-up cracking the BIOS to get that function back.

That being said - for specific scenarios like above - one might prefer BIOS updated to come as a choice. On the other hand, for the majority - automated BIOS Updates are actually the best choice. I'm even surprised - it's not an industry standard by now - as it's the case with the mobile phones industry. Believe or not - it's actually less likely for an automated firmware update - to cause issues (after all, they display same warnings that come with every firmware update: "Don't turn off the device - while firmware update in progress or it could brake/brick the device" / they're also triggered only when meting safety requirements). Compared to a manual update - where there's simply more room for things to go wrong (if that didn't happen to you - that's either luck related or didn't have to work with enough devices - which increase the chances of... bad luck).

There's a lot of things to dislike about Dell - maybe even BIOS updates can be among those for specific people, but generally speaking - update releases is among the things where Dell shines compared to other OEM brands - which seem to work with the bare minimum of devs covering updates for their devices.

PS.I still don't/would recommend Dell - cause generally speaking (updates being an exception) - it's a shady brand with all kinds of immoral practices/services - be it cutting corners to save a buck on overpriced products or dealing with simply issue in the most immoral way - like offering to replace the whole motherboard on laptop (and those have the CPU and GPU integrated) - that needs a cheap component replaced (as it's the case with a shorted MOSFET - which can cost around 100$ with the service fee - while the whole motherboard getting replaced can cost over 500$). Dell is one of those brand - that tries to be more like the most crocked brand in the whole IT world (Apple) - their shady practices - it's the main thing they have in common to a large extent.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
it's a shady brand with all kinds of immoral practices/services - be it cutting corners to save a buck on overpriced products ... etc
I think what you are describing is 'normal business practice'. Reprehensible, perhaps, but (a) enables the business to keep going and (b) keeps the shareholders happy. It's rather like the rampant 'shrinkflation' going on in the UK at the moment. Personally, I would prefer my bar of chocolate to stay the same size, and the price to go up, because that's transparent and honest. Similarly I would prefer that the latest Dell Inspiron 2 in 1 would have the same kinds of features that my existing model has, but with a better processer and more memory, but they seem to have reduced the number of sockets and changed the case material from aluminium to plastic. But look, guys, the price is the same!

It certainly isn't only Dell.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Gigabyte Windforce RTX 2080
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Edge (Chromium)
    Antivirus
    Eset Internet Security
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7373 2-in-1
    CPU
    Intel Core i7 8th Generation
    Motherboard
    Dell 0HG1FH (U3E1)
    Memory
    8GB DDR4
    Graphics card(s)
    Intel UHD Graphics 620 (Dell)
    Sound Card
    Realtek Audio (on motherboard)
    Monitor(s) Displays
    Touch screen generic monitor
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Micron SATA SSD.
    Internet Speed
    400Mb/s (Wifi)
    Browser
    Edge Chromium
    Antivirus
    Eset Internet Security
    Other Info
    Dell says this system is not Windows 11 capable, but Microsoft seems happy with it.
For all the hoohah about bios updates, when was the last time anybody had one brick their device?
I had a Dell BIOS update brick my Dell XPS 8930 SE about a year ago. It would not post when the BIOS update, installed via Dell Update, went south. Thankfully, the Dell Forum guru, @RoHe, was kind enough to provide me with a BIOS recovery file and instructed me on how to activate it. I was unaware of the "Ctrl-Esc" trick and the entire BIOS recovery procedure. See my post in this topic: Dell laptop. Is there any reason NOT to have automatic BIOS updates?

While you might want an excuse to purchase a new laptop, I did not want to purchase a new desktop computer to replace my expensive 2019 8930 SE, which is configured for HD video editing. I don't have a lot of "spare" cash hanging around. 😢

There are sporadic reports in the Dell Forums of others being similarly hit, particularly when using Dell SupportAssist, but Dell Update has borked computers too. As for other brands, I have no idea what, if any, issues arise from updating their BIOS firmware.

Respectfully submitted. Have a great day.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 23H2 (Build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.27.0
There are sporadic reports in the Dell Forums of others being similarly hit, particularly when using Dell SupportAssist
Yet another reason not to use SupportAssist. I found that it caused sporadic keyboard lockups. Removing it restored normal keyboard function. Reinstalling it caused the keyboard lockups to return. When first using my Dell laptop, it seemed like an excellent (and simple) way to update drivers and check for problems, but I discovered after a time that it caused more problems than it solved.

John
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Gigabyte Windforce RTX 2080
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Edge (Chromium)
    Antivirus
    Eset Internet Security
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7373 2-in-1
    CPU
    Intel Core i7 8th Generation
    Motherboard
    Dell 0HG1FH (U3E1)
    Memory
    8GB DDR4
    Graphics card(s)
    Intel UHD Graphics 620 (Dell)
    Sound Card
    Realtek Audio (on motherboard)
    Monitor(s) Displays
    Touch screen generic monitor
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Micron SATA SSD.
    Internet Speed
    400Mb/s (Wifi)
    Browser
    Edge Chromium
    Antivirus
    Eset Internet Security
    Other Info
    Dell says this system is not Windows 11 capable, but Microsoft seems happy with it.
The only reason I used Support Assist during the warranty of my Dells, is because of the warranty. I’f I only downloaded updates via support assist, and something went wrong, support at Dell would of had no argument that I had done something during an update process that they didn’t instigate. As soon as my warranty expired, pretty much so did Support Assists usefulness. Having said that, after the fact, it provided a window into what was available to update via the app, of which I could then download from Dell directly if I so chose to.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I think what you are describing is 'normal business practice'.

That's the part that i find worse - people getting so used to getting scammed - that they deem being cheated and taking for complete fools - as the norm.... As an old say saying goes: "fool me once, shame on you; fool me twice, shame on me." Yet... if getting fooled became the norm - to such extent - that the ones in question became complaisant... the machiavellians handling business for said companies/corporations - concluded that their clients deserve to get ripped off. And every company/corporation - guilty of same shady practices - thinks the same thing about their clients (they deserve to get ripped of for being that complaisant). Which in turn... affects everyone else. This complaisant people - are the main reason why this days - we have GPUs worth over 2000$ - while back 2017 an extremely potent beast like 1080 Ti (the equivalent of RTX 4090 for that time - if not better) - was worth 700$. And hey let's be 100% fair/transparent and take even inflation into account: 700$ from 2017 are worth 889.37$ in 2024. That's what happens when devils posing as humans (i mean this actions wise - not religiously) and their whiling complaisant victims - decide what's norm for everyone else with their actions.
So... no, that's not norm for me. Won't join them even if i can't beat them. We all have our battles - i guess...
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
I find unsubstantiated, table-thumping posts extremely boring.


Unsubscribed,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
@antspants ,

I’f I only downloaded updates via support assist, and something went wrong, support at Dell would of had no argument that I had done something during an update process that they didn’t instigate.

You would be mistaken, I am afraid. Unless a Dell Support Tech told you to install something, Dell backs away from the warranty. Lots of reports of that in the Dell Forums, which are a mess these days because of an autumn 2023 "update" that borked most of it. The use or not of SupportAssist is a user decision, so Dell claims.

it provided a window into what was available to update via the app, of which I could then download from Dell directly if I so chose to

Again, SupportAssist is inaccurate, misses updates, and is usually weeks or months behind what is offered on the Dell Support website if you enter your Service Tag, and that is only if you can keep it working! Keeping it updated and working is a challenge because the software is so buggy.

You are best off without SupportAssist. Its recovery feature eats GBs of space on many computers. Yes, you should not uninstall it if your computer is under warranty, but you should not use it and turn off the recovery component to save space. That will not void your warranty. As soon as my warranties expired on my desktop and laptop, Revo made SupportAssist and Dell Update disappear in a flash on my computers!

Just my two cents. YMMV. Have a great day.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 23H2 (Build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.27.0
@antspants ,



You would be mistaken, I am afraid. Unless a Dell Support Tech told you to install something, Dell backs away from the warranty. Lots of reports of that in the Dell Forums, which are a mess these days because of an autumn 2023 "update" that borked most of it. The use or not of SupportAssist is a user decision, so Dell claims.



Again, SupportAssist is inaccurate, misses updates, and is usually weeks or months behind what is offered on the Dell Support website if you enter your Service Tag, and that is only if you can keep it working! Keeping it updated and working is a challenge because the software is so buggy.

You are best off without SupportAssist. Its recovery feature eats GBs of space on many computers. Yes, you should not uninstall it if your computer is under warranty, but you should not use it and turn off the recovery component to save space. That will not void your warranty. As soon as my warranties expired on my desktop and laptop, Revo made SupportAssist and Dell Update disappear in a flash on my computers!

Just my two cents. YMMV. Have a great day.

Regards,
Phil
Never had a problem with support. So I can’t subscribe to any of that because I haven’t experienced it. 🙏
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
So... no, that's not norm for me. Won't join them even if i can't beat them. We all have our battles - i guess...
So you won’t ever buy anything again?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I would never use any software/app to update BIOS through Windows. Only ever flash using the BIOS tools
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
A question:

Years ago, the Dell BIOS update utility was launched from Windows. However, it rebooted the PC, and did the actual update outside of Windows.

Is that still the case?

If so, the "update BIOS through Windows" bit isn't very accurate.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
For the past 25 years I've purchased Dell XPS premium laptops approximately every 3 years. I've had 7 or 8 of them and I've always been happy. I always buy with an extended 3-year premium warranty that includes drops and spills and onsite repair technicians. I've never been disappointed. Dell Support has always been excellent.

I use Dell Support Assist and Dell Command | Update. I've never had a problem with either utility.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    900 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft PowerToys
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Macrium Reflect
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Internet Speed
    900 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker

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