Desktop PC - cpu pegs and pc locks up

zbook said:

Yes please post both.

Click to expand...

Application:

1) Please run Tuneup plus > post a share link > make a new restore point







2) Run the Dell Full diagnostics > post a share link

1) What is the computers warranty status?



2) Run: gather_additional_dump_files > post a share link







3) Download and install one of these temperature monitoring software:

The logs displayed a two to three day Windows installation without BSOD.

There were unexpected shutdowns and restarts.
These are seen with both manual power offs and spontaneous power offs.

There were live kernel reports which are the most likely cause of hangs and freezes.

There were an extremely large number of WHEA corrected hardware errors.
These were related to Ethernet.
X550 10Gb 2P RJ45 OCP Mezz

@zbook
Tuneup log:

System Restore Point created.

For the Dell Full diagnostics - I don't see that it creates a file? It just shows you the results on the screen. Attached are screenshots of those results and another of the current HWiNFO64 stats.

You had five links in your post above. The third one, I didn't do anything with as I couldn't see that you asked for anything from it.

Please run:
https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat

Or search for: C:\Windows\LiveKernelReports > zip > post a share link

zbook said:

1) What is the computers warranty status?



2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Download and install one of these temperature monitoring software:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

SpeedFan - Access temperature sensor in your computer

Click to expand...

1. PC is out of warranty
2. OneDrive
3. HWMonitor is running.

PC has been running 3 hours 22 minutes.
HWMonitor stats:

@zbook - did I get you everything you asked for? I think I did - looking back at post 26 and 27, I think I got you that information in post 28. Just making sure I got you what you wanted.

Thanks for your help!

Uninstall the Nvidia GPU drivers using DDU > reinstall using the Dell website




Ghot has some nice images.

zbook said:

Uninstall the Nvidia GPU drivers using DDU > reinstall using the Dell website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Ghot has some nice images.

Code:

Name    NVIDIA GeForce RTX 3080
PNP Device ID    PCI\VEN_10DE&DEV_2216&SUBSYS_C8901028&REV_A1\4&B36F5C3&0&0008
Adapter Type    NVIDIA GeForce RTX 3080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll
Driver Version    31.0.15.4609
INF File    oem149.inf (Section039 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_3F76195539E2D9D9\NVLDDMKM.SYS (31.0.15.4609, 56.00 MB (58,722,928 bytes), 1/15/2024 10:21 PM)

Code:

nvlddmkm.sys Wed Nov  1 19:56:40 2023 (65430FE8)

Click to expand...

When I try to run the uninstaller it tells me: "There is a pending reboot, please reboot before using DDU". So... I rebooted. No change. So it won't let me run the uninstaller for the video card.

I have these that say they need to be installed (see attached). The Windows update says to "Update and restart", but no matter how many times I've tried it, it stays there. I tried to install in manually from the Windows site, but that tells me that the update is already installed. I cannot make that go away. The Intel one is from trying to update any intel drivers - it says to install and that a reboot is required yet it does nothing either. Maybe the intel one is choked out because the Windows one thinks it needs to run?

zbook said:

The logs displayed a two to three day Windows installation without BSOD.

There were unexpected shutdowns and restarts.
These are seen with both manual power offs and spontaneous power offs.

There were live kernel reports which are the most likely cause of hangs and freezes.

There were an extremely large number of WHEA corrected hardware errors.
These were related to Ethernet.
X550 10Gb 2P RJ45 OCP Mezz

Click to expand...

Does this make you think that I've got a bad ethernet port?

1) Please place the computer in clean boot:



2) Create an empty folder on the desktop


3) Download to the folder:




4) Perform an in place upgrade repair without internet connection



5) Perform Windows updates after a successful in place upgrade repair

I'll get on that right now. Thanks!

1. Done
2. Done
3. Done
4. Done

5. Windows upgrades? Or those and other drivers?
@zbook

Please update all available:

windows updates
defender updates
driver updates


Then run DDU > clean install > reinstall Nvidia GPU drivers from the Dell website

Post new Tuneup plus results.


Monitor the computer using:

@zbook Ok - windows is updated (minus the optional cumulative update that was hanging up before, but it doesn't show up unless you go and look for the optional updates). Defender didn't have anything as Kaspersky and Malwarebytes are running. Driver updates are done - I updated everything from the Dell site.

Drivers from Dell that I installed:

And: