Desktop PC - cpu pegs and pc locks up

sdkidaho · Feb 8, 2024

Ghot said:
@sdkidaho

First do this... (block driver updates)

Enable or Disable Include Drivers with Windows Updates in Windows 11 Tutorial

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

Do I want to do this part? It wasn't a Windows Update that installed the driver - I downloaded the latest driver from NVidia and installed it.

Ghot · Feb 8, 2024

sdkidaho said:
Do I want to do this part? It wasn't a Windows Update that installed the driver - I downloaded the latest driver from NVidia and installed it.

The problem is that in the past, you probably got a driver from MS without knowing it.
And that probably corrupted your Nvidia driver.

But, by using DDU, you remove all traces of all vid card drivers. So you're starting fresh.

Just uninstalling the previous vid card driver, doesn't clear out all the leftovers. DDU... does.

sdkidaho · Feb 8, 2024

Ghot said:

In the last pic, mine didn't have a choice for the NVIDIA NGX, but everything else was the same. When it finished it said that the PhysX System Software was newer or the same.

I rebooted again after it was finished installing and turned on HWinFO64 - still getting the PCI bus errors.

So... go back to the older Dell driver?

Ghot · Feb 8, 2024

sdkidaho said:
In the last pic, mine didn't have a choice for the NVIDIA NGX, but everything else was the same. When it finished it said that the PhysX System Software was newer or the same.

I rebooted again after it was finished installing and turned on HWinFO64 - still getting the PCI bus errors.

So... go back to the older Dell driver?

If you do go back to the DELL driver, run DDU again before you install it.

sdkidaho · Feb 8, 2024

Is that my only choice, do you think?

Bad Video card?

Bad motherboard?

Ghot · Feb 8, 2024

sdkidaho said:
Is that my only choice, do you think?

Bad Video card?

Bad motherboard?

When you troubleshoot, you need to "eliminate" possibilities.
Right now we're trying to eliminate the driver as a possible cause.

You need to make sure you disconnect the internet, like it says in the instructions.

Also... what was your previous vid card? And what is the make/model/wattage, of your power supply?

zbook · Feb 8, 2024

Please post a new V2 share link.

sdkidaho · Feb 8, 2024

The old driver is installed again. No errors in the last 21 minutes, so I'm guessing it's ok again.

I haven't changed the video card, it's the same one that came with the system, so that's listed in my specs. The only thing that I've updated is the RAM, from 8gig to 32gig (2 16's).

Replacement parts for the powersupply, that are listed for this model is a 1000w: Alienware Aurora R12 Parts & Upgrades

Ghot · Feb 8, 2024

sdkidaho said:
The old driver is installed again. No errors in the last 21 minutes, so I'm guessing it's ok again.

Now that it's running OK... get a new V2 log like @zbook asked.

sdkidaho · Feb 8, 2024

@zbook @Ghot
V2 log: OneDrive

Ghot · Feb 8, 2024

How long have you had Kaspersky installed?

sdkidaho · Feb 8, 2024

I don't have it installed any longer.

sdkidaho said:
@zbook

Tuneup file:

Microsoft OneDrive

1drv.ms

Kaspersky and Malwarebytes uninstalled.
Microsoft Defender up and going.

New Restore point created.

Thanks for all your help. Much appreciated.

What would you recommend for antivirus?

Last shot from HWMonitor and HWiNFO64 for temps and errors (none right now! before they showed up relatively quickly).

Ghot · Feb 8, 2024

sdkidaho said:
I don't have it installed any longer.

When you uninstalled Kaspersky, did you use their removal tool?

sdkidaho · Feb 8, 2024

I used the Windows uninstall in the Control Panel.

Ghot · Feb 8, 2024

sdkidaho said:
I used the Windows uninstall in the Control Panel.

While you're waiting for zbook, you should probably re-install Kaspersky, and then use the removal tool to remove it.

Removal tool for Kaspersky applications (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

When uninstalling any antivirus, always use that company's removal tool.

sdkidaho · Feb 8, 2024

Ghot said:
While you're waiting for zbook, you should probably re-install Kaspersky, and then use the removal tool to remove it.

Removal tool for Kaspersky applications (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

When uninstalling any antivirus, always use that company's removal tool.

Done.

New V2 log after install/uninstall of Kaspersky: OneDrive

RJARRRPCGP · Feb 8, 2024

sdkidaho said:
In the last pic, mine didn't have a choice for the NVIDIA NGX, but everything else was the same. When it finished it said that the PhysX System Software was newer or the same.

I rebooted again after it was finished installing and turned on HWinFO64 - still getting the PCI bus errors.

So... go back to the older Dell driver?

Shut down, disconnect the power and reseat the cards. Also the option to block Windows Update from installing drivers, is in the Options menu of DDU, IIRC.

sdkidaho · Feb 8, 2024

The video card (the only card in the pc) was reseated about a week ago.

zbook · Feb 8, 2024

The last recorded Windows update was: KB5034225 Update 2/1/2024 12:00:00 AM

There was no recorded Windows defender on or after 12/04/2024.

Windows 11 Pro Version : 10.0.22631

The logs reported a large number of corrected hardware errors.

The current display driver and date are:

NVLDDMKM.SYS (31.0.15.3619, 56.28 MB (59,008,992 bytes), 6/15/2023 1:04 PM)

Code:

Name    NVIDIA GeForce RTX 3080
PNP Device ID    PCI\VEN_10DE&DEV_2216&SUBSYS_C8901028&REV_A1\4&B36F5C3&0&0008
Adapter Type    NVIDIA GeForce RTX 3080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_06d114c1193912e2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_06d114c1193912e2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_06d114c1193912e2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_06d114c1193912e2\nvldumdx.dll
Driver Version    31.0.15.3619
INF File    oem26.inf (Section042 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_06D114C1193912E2\NVLDDMKM.SYS (31.0.15.3619, 56.28 MB (59,008,992 bytes), 6/15/2023 1:04 PM)

Code:

Event[4370]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-02-08T15:42:41.3880000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DarbyDesktop
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_4C01&SUBSYS_00000000&REV_01
Secondary Device Name:

Event[4371]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-02-08T15:42:42.3920000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DarbyDesktop
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_4C01&SUBSYS_00000000&REV_01
Secondary Device Name:

Event[4372]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-02-08T15:42:49.3930000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DarbyDesktop
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_4C01&SUBSYS_00000000&REV_01
Secondary Device Name:

sdkidaho · Feb 8, 2024

zbook said:
The last recorded Windows update was: KB5034225 Update 2/1/2024 12:00:00 AM

There was no recorded Windows defender on or after 12/04/2024.