Device Manager vs System Information


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rdwray

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This situation started when Windows Update offered a new firmware driver that would not install and every time the laptop was rebooted without external power there would be a "Plug in power and press F1 to continue" at boot. I finally gave up after trying to roll the drive back with no success and restored an image. After that I ran windowshide.cab and hid the update and then downloaded the driver from Dell and installed it. I then unhid the driver and checked Windows Update and the driver was available, so I hid it again. Here is the issue, I checked Device Manager and it showed the old driver while System Information shows the new driver - apparently Device Manager only gets updated when drivers are installed through MS.
 

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Windows 11 Pro; 21H2, Build 22000.1281AMD Ryzen 3 3250 with Radeon Graphics8gbAMD Graphics
OS
Windows 11 Pro; 21H2, Build 22000.1281
Computer type
Laptop
Manufacturer/Model
Dell 3525
CPU
AMD Ryzen 3 3250 with Radeon Graphics
Memory
8gb
Graphics Card(s)
AMD Graphics
Sound Card
AMD high definition audio device; Realtek audio
Screen Resolution
1980x1020

My Computer My Computer

At a glance

Windows 11 Home x64 Version 25H2 Build 26200....
OS
Windows 11 Home x64 Version 25H2 Build 26200.8037
Mine has always shown the same on Device Manager, System Info, CPU-Z, AIDA64, etc...but this is a self built computer.
I always manually flash the BIOS.


Image1.jpg
 

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System One System Two

  • At a glance

    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
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    Bitdefender Total Security
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    Speakers: Klipsch Pro Media 2.1

  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Try3 said:
That Firmware entry has been discussed but not resolved for years.

View attachment 69360
I have never found a convincing / understanable explanation of exactly what the Device manager, Firmware entry is.
Updating Device Firmware using Windows Update - MSDocs
Windows UEFI firmware update platform - MSDocs


You can read some of the discussions starting with glasskuter's suggested explanation.
You'll see the lack of consensus throughout that thread.


All the best,
Denis
Click to expand...
The Windows Device Manager Firmware entry will not change if you installed the firmware update manually from a downloaded file.
The Windows Include Drivers with Windows Updates option must be enabled and the firmware must be uploaded and installed from Windows Update for it to show the correct firmware in Device Manager.
 

My Computer My Computer

At a glance

Windows 11 ProIntel i5-9500TMicron MTA16ATF2G64HZ-2G6E1 2x16GB(32GB) 2666...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex 7070 Micro
CPU
Intel i5-9500T
Motherboard
DPN 6XMFM
Memory
Micron MTA16ATF2G64HZ-2G6E1 2x16GB(32GB) 2666mhz DDR4 SODIMM
In the BIOS, disable the option that says "UEFI Capsule Firmware Updates" which disables the update BIOS over UEFI and it should fix the problem and you would not need to hide anything. The Device Manager version can be the same or older than the actual BIOS because the Device Manager is updated by Windows Update only and unrelated to the actual BIOS you flash.
 
Last edited:

My Computer My Computer

At a glance

WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD...Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4....64GB using 2x32GB CL16 Mushkin redLine modulesIntel UHD 630 & NVIDIA GeForce GTX 1050 Ti wi...
OS
WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD Unix
Computer type
Laptop
Manufacturer/Model
Dell XPS 15 9570
CPU
Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
Motherboard
Dell XPS 15 9570
Memory
64GB using 2x32GB CL16 Mushkin redLine modules
Graphics Card(s)
Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
Sound Card
Realtek ALC3266-CG
Monitor(s) Displays
15.6" 4K Touch UltraHD 3840x2160 made by Sharp
Screen Resolution
3840x2160 4K UltraHD
Hard Drives
Samsung MZ-V9P4T0B/AM 990 PRO 4TB PCIe®4.0 NVMe™ M.2 SSD was Toshiba KXG60ZNV1T02 NVMe 1TB SSD
PSU
Dell XPS 15 9570
Case
Dell XPS 15 9570
Cooling
Stock
Keyboard
Stock
Mouse
SwitftPoint ProPoint
Internet Speed
Comcast/XFinity 1.44Gbps/42.5Mbps
Browser
Microsoft EDGE (Chromium based) & Google Chrome
Antivirus
Windows Defender that came with Windows
Almighty1 said:
The Device Manager version can be the same or older than the actual BIOS because the Device Manager is updated by Windows Update only and unrelated to the actual BIOS you flash.
Click to expand...
That was the issue that the OP wanted corrected. Some posters actually thought that the firmware version shown in the Device Manager > Firmware is independent from the actual BIOS version that was flashed when in fact they should be the same if done through the proper procedure.
 

My Computer My Computer

At a glance

Windows 11 ProIntel i5-9500TMicron MTA16ATF2G64HZ-2G6E1 2x16GB(32GB) 2666...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex 7070 Micro
CPU
Intel i5-9500T
Motherboard
DPN 6XMFM
Memory
Micron MTA16ATF2G64HZ-2G6E1 2x16GB(32GB) 2666mhz DDR4 SODIMM
DELL, HP, Lenovo, etc., use proprietary software and hardware.
You can't assume it's going to behave the way a home built PC will behave.

The parts we use for home built PCs have long been standardized.

Companies like DELL, HP, Lenovo, etc., do the exact opposite, on purpose.
This forces you to buy replacement parts from them (in most cases).
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1

  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
EdT586 said:
That was the issue that the OP wanted corrected. Some posters actually thought that the firmware version shown in the Device Manager > Firmware is independent from the actual BIOS version that was flashed when in fact they should be the same if done through the proper procedure.
Click to expand...
It depends as in the case of the Dell XPS 15 9570, the Device Manager > Firmware will show 1.26.0 as the latest while the latest BIOS itself is 1.27.0 so it might be the same or not, depending more on if there is a matching version for Device Manager or not.
 

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WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD...Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4....64GB using 2x32GB CL16 Mushkin redLine modulesIntel UHD 630 & NVIDIA GeForce GTX 1050 Ti wi...
OS
WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD Unix
Computer type
Laptop
Manufacturer/Model
Dell XPS 15 9570
CPU
Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
Motherboard
Dell XPS 15 9570
Memory
64GB using 2x32GB CL16 Mushkin redLine modules
Graphics Card(s)
Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
Sound Card
Realtek ALC3266-CG
Monitor(s) Displays
15.6" 4K Touch UltraHD 3840x2160 made by Sharp
Screen Resolution
3840x2160 4K UltraHD
Hard Drives
Samsung MZ-V9P4T0B/AM 990 PRO 4TB PCIe®4.0 NVMe™ M.2 SSD was Toshiba KXG60ZNV1T02 NVMe 1TB SSD
PSU
Dell XPS 15 9570
Case
Dell XPS 15 9570
Cooling
Stock
Keyboard
Stock
Mouse
SwitftPoint ProPoint
Internet Speed
Comcast/XFinity 1.44Gbps/42.5Mbps
Browser
Microsoft EDGE (Chromium based) & Google Chrome
Antivirus
Windows Defender that came with Windows
I don't have this device in my Device Manager, probably because I have an unsupported Legacy BIOS installation, not UEFI. But since you successfully updated the UEFI firmware and you have no issues, I would not worry. Also restart your computer and press F2 to enter UEFI Firmware. Confirm you have the newest version there. You can also use a utility such as Speccy or Aida64 to confirm the version. In Aida64, go to Computer, DMI, BIOS to see the version.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.

  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
spapakons said:
I don't have this device in my Device Manager, probably because I have an unsupported Legacy BIOS installation, not UEFI. But since you successfully updated the UEFI firmware and you have no issues, I would not worry. Also restart your computer and press F2 to enter UEFI Firmware. Confirm you have the newest version there. You can also use a utility such as Speccy or Aida64 to confirm the version. In Aida64, go to Computer, DMI, BIOS to see the version.
Click to expand...
I don't either anymore. I know I used to and not sure if it was disabling the UEFI Capsule Firmware Updates or if it's the in-place repair install that got rid of it.
 

My Computer My Computer

At a glance

WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD...Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4....64GB using 2x32GB CL16 Mushkin redLine modulesIntel UHD 630 & NVIDIA GeForce GTX 1050 Ti wi...
OS
WindowsXP/7/8/8.1/10/11,Linux,Android,FreeBSD Unix
Computer type
Laptop
Manufacturer/Model
Dell XPS 15 9570
CPU
Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
Motherboard
Dell XPS 15 9570
Memory
64GB using 2x32GB CL16 Mushkin redLine modules
Graphics Card(s)
Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
Sound Card
Realtek ALC3266-CG
Monitor(s) Displays
15.6" 4K Touch UltraHD 3840x2160 made by Sharp
Screen Resolution
3840x2160 4K UltraHD
Hard Drives
Samsung MZ-V9P4T0B/AM 990 PRO 4TB PCIe®4.0 NVMe™ M.2 SSD was Toshiba KXG60ZNV1T02 NVMe 1TB SSD
PSU
Dell XPS 15 9570
Case
Dell XPS 15 9570
Cooling
Stock
Keyboard
Stock
Mouse
SwitftPoint ProPoint
Internet Speed
Comcast/XFinity 1.44Gbps/42.5Mbps
Browser
Microsoft EDGE (Chromium based) & Google Chrome
Antivirus
Windows Defender that came with Windows
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