Drive in Hard Drive Dock Suddenly stopped Responding


bikemanAMD

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Hello All

Was syncing files to the WD Black 4TB drive in my External hard drive dock, then suddenly it stopped writing/responding, even when unplugged and plugged back in. its kinda cool weather wise today, so don't think it overheated

53 Degrees outside

Inside doesn't feel that warm to me at all, no idea why it stopped working.

Well guess syncs my other externals, and worries about that one perhaps more tomorrow if i can't get it working again tonight
 
Windows Build/Version
Windows 11 Pro 26100.4061

My Computers

System One System Two

  • OS
    Windows 11 Pro 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    PreBuilt
    CPU
    AMD Ryzen 7700X
    Motherboard
    MSI B650 VC WIfi
    Memory
    32GB DDR 5 RGB 5600Mhz
    Graphics Card(s)
    Radeon 7800XT
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 990 Evo Plus NVMe Boot
    Samsung 990 Pro 1TB Game NVMe
    Samsung 860 Evo 1TB-Storage


    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB Blue
    Western Digital My Passport 2TB Red
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Seagate 1TB Portable USB 3 External Drive
    Western Digital My Book 8TB (Primary Backup drive)
    Western Digital Black 4TB In External Enclosure
    PSU
    750 Watt High Power
    Case
    Lian Li Lan Cool 216 ARGB Airflow
    Cooling
    2 160MM Front, 1 140MM Rear Exhaust
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1100Mb/35 Upload
    Browser
    MS Edge Chromium and Bing Search
    Antivirus
    Windows Defender, Malwarebytes Premium
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium Reflect X
  • Operating System
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 15_ce019dx
    CPU
    Intel I7 7700H
    Motherboard
    OEM HP Omen Laptop Motherboard
    Memory
    8GB DDR 4
    Graphics card(s)
    Intel HD 630 and Nvidia Geforce 1050TI
    Sound Card
    Onboard
    Monitor(s) Displays
    15.6 Laptop Display
    Screen Resolution
    1920x1080
    Hard Drives
    128GB NvMe Boot Drive
    1TB Hitachi Sata Hard drive
    PSU
    Laptop PSU
    Case
    Laptop Case
    Cooling
    OEM Cooling
    Mouse
    Logitech G502 Hero
    Keyboard
    OEM Laptop Keyboard
    Internet Speed
    Gigabit 1100 Download/35 Upload
    Browser
    MS Edge with Bing search
    Antivirus
    Windows Defender & Malwarebytes Premium
    Other Info
    Macrium Reflect X
If it's just one drive, that sounds like the drive. I'd probably try connecting it to a SATA connection in the computer and see how it looks there.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4061, Experience Pack 1000.26100.84.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4061, Experience Pack 1000.26100.84.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Ok i can do that asap here, and see what it says in that case, hopefully i have a spare sata power adapter lol in the mess of cabling inside this desktop lol.

Some cables is cable managed and some sadly isn't very well--i must get better at cable management lol

One Sata power cable i couldn't get over to Dedicated Sata SSD Drive spot when i first put that one in, but it reached the drive cage thingy fine, so i left that drive in there for now
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    PreBuilt
    CPU
    AMD Ryzen 7700X
    Motherboard
    MSI B650 VC WIfi
    Memory
    32GB DDR 5 RGB 5600Mhz
    Graphics Card(s)
    Radeon 7800XT
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 990 Evo Plus NVMe Boot
    Samsung 990 Pro 1TB Game NVMe
    Samsung 860 Evo 1TB-Storage


    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB Blue
    Western Digital My Passport 2TB Red
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Seagate 1TB Portable USB 3 External Drive
    Western Digital My Book 8TB (Primary Backup drive)
    Western Digital Black 4TB In External Enclosure
    PSU
    750 Watt High Power
    Case
    Lian Li Lan Cool 216 ARGB Airflow
    Cooling
    2 160MM Front, 1 140MM Rear Exhaust
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1100Mb/35 Upload
    Browser
    MS Edge Chromium and Bing Search
    Antivirus
    Windows Defender, Malwarebytes Premium
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium Reflect X
  • Operating System
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 15_ce019dx
    CPU
    Intel I7 7700H
    Motherboard
    OEM HP Omen Laptop Motherboard
    Memory
    8GB DDR 4
    Graphics card(s)
    Intel HD 630 and Nvidia Geforce 1050TI
    Sound Card
    Onboard
    Monitor(s) Displays
    15.6 Laptop Display
    Screen Resolution
    1920x1080
    Hard Drives
    128GB NvMe Boot Drive
    1TB Hitachi Sata Hard drive
    PSU
    Laptop PSU
    Case
    Laptop Case
    Cooling
    OEM Cooling
    Mouse
    Logitech G502 Hero
    Keyboard
    OEM Laptop Keyboard
    Internet Speed
    Gigabit 1100 Download/35 Upload
    Browser
    MS Edge with Bing search
    Antivirus
    Windows Defender & Malwarebytes Premium
    Other Info
    Macrium Reflect X
If it is a 2.5" drive, then it probably has the SATA-to-USB adapter soldered on the PCB, you cannot just remove it from the case. Yes, WD does this obviously to pay for repair. In other brands you can just remove a faulty case and use a third-party one or connect it inside your computer. Unfortunately I had the same issue. All I could do was replace the drive under Warranty and say goodbye to any data I hadn't have backup.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Well i waited a bit and then the 3.5 inch WD black in the hard drive dock worked again just fine it appeared.

I was just updating a few updated folders on the externals, had 2 connected to usb 3.0 powered hub including hard drive dock and 1 drive plugged into front of case

I backup drive weekly to my Seagate 8tb, and make sure for really important stuff also backed up to OneDrIve.

And removed a few folders i didn't need to save any longer, as well as some files that was outdated.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    PreBuilt
    CPU
    AMD Ryzen 7700X
    Motherboard
    MSI B650 VC WIfi
    Memory
    32GB DDR 5 RGB 5600Mhz
    Graphics Card(s)
    Radeon 7800XT
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 990 Evo Plus NVMe Boot
    Samsung 990 Pro 1TB Game NVMe
    Samsung 860 Evo 1TB-Storage


    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB Blue
    Western Digital My Passport 2TB Red
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Seagate 1TB Portable USB 3 External Drive
    Western Digital My Book 8TB (Primary Backup drive)
    Western Digital Black 4TB In External Enclosure
    PSU
    750 Watt High Power
    Case
    Lian Li Lan Cool 216 ARGB Airflow
    Cooling
    2 160MM Front, 1 140MM Rear Exhaust
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1100Mb/35 Upload
    Browser
    MS Edge Chromium and Bing Search
    Antivirus
    Windows Defender, Malwarebytes Premium
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium Reflect X
  • Operating System
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 15_ce019dx
    CPU
    Intel I7 7700H
    Motherboard
    OEM HP Omen Laptop Motherboard
    Memory
    8GB DDR 4
    Graphics card(s)
    Intel HD 630 and Nvidia Geforce 1050TI
    Sound Card
    Onboard
    Monitor(s) Displays
    15.6 Laptop Display
    Screen Resolution
    1920x1080
    Hard Drives
    128GB NvMe Boot Drive
    1TB Hitachi Sata Hard drive
    PSU
    Laptop PSU
    Case
    Laptop Case
    Cooling
    OEM Cooling
    Mouse
    Logitech G502 Hero
    Keyboard
    OEM Laptop Keyboard
    Internet Speed
    Gigabit 1100 Download/35 Upload
    Browser
    MS Edge with Bing search
    Antivirus
    Windows Defender & Malwarebytes Premium
    Other Info
    Macrium Reflect X
If it is a 2.5" drive, then it probably has the SATA-to-USB adapter soldered on the PCB, you cannot just remove it from the case.
The WD Black 4TB drive is a 3.5" drive.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4061, Experience Pack 1000.26100.84.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4061, Experience Pack 1000.26100.84.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security

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