File Explorer showing multiple external drive when there is only one


mickey52

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trying to do a backup when I insert my external hard drive File explorer shows to drives when there is only one. I get halfway through back up and it fails says it lost the drive it has been backing up to for the past two hours. This has happened twice. Is there going to be an update or a troubleshooter come to fix this?
 

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Win 11 HomeIntel Core Ultra7 Processor16gbIntel Arc
OS
Win 11 Home
Computer type
Laptop
Manufacturer/Model
Dell Inspiron i7640-7366BLU 2 in 1
CPU
Intel Core Ultra7 Processor
Memory
16gb
Graphics Card(s)
Intel Arc
Monitor(s) Displays
on laptop 1XHDMI 1.4
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1920x1200 Full HD+
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1TB SSD
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on laptop / on screen using as tablet
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Edge
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Defender
Hi, welcome 🙏

Please show us a screenshot of Disk Management with your C: Drive and your external drive showing.
  • To open Disk Management, right-click (or long-press) the Start button and select Disk Management.

What backup process are you using?

And thank you for filling out your system specs, it really helps. 🙏

  • You can attach the image at the bottom when creating a post using the button that says 📎Attach Files
  • Screenshots are saved to your \Pictures\Screenshots\ folder
 
Last edited:

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    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
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    OS on Samsung 1TB 870 QVO SATA
    PSU
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    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
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    Corsair K95 / Logitech diNovo Edge Wireless
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    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
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    All sorts
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    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

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  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)Intel Core 12th Gen i5-1240P Processor (1.7 -...16GB LPDDR5 RAMIntel Iris Xe Graphics Processor
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
  • Yoga 7 2-in-1 14IML9 - Type 83DJ (Wifes)

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)
    Memory: 32GB LPD5X-7467
    Hard Drive: 1 TB SSD PCIe
    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1
    Camera: 1080P FHD IR Hybrid with Dual Microphone and Privacy Shutter
    Graphics: Intel® Arc™ Graphics
    Monitor: 14" 2.8K
When you say that File Explorer is showing two drives. Perhaps you mean this, Mickey?

 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)Intel Core 12th Gen i5-1240P Processor (1.7 -...16GB LPDDR5 RAMIntel Iris Xe Graphics Processor
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
  • Yoga 7 2-in-1 14IML9 - Type 83DJ (Wifes)

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)
    Memory: 32GB LPD5X-7467
    Hard Drive: 1 TB SSD PCIe
    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1
    Camera: 1080P FHD IR Hybrid with Dual Microphone and Privacy Shutter
    Graphics: Intel® Arc™ Graphics
    Monitor: 14" 2.8K
Can you Browse the external drive? Do you see any failed backup jobs?
What Backup software are you using? Or are you manually copy and pasting?>
If the drive was listed when the backup started, then the drive disappeared and is no longer accessible, than there is a problem with drive and it's connection.
Please post a screenshot of Disk Management.
 

My Computer My Computer

At a glance

Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
OS
Windows 11 Pro Insider 64 bit 25H2 26200.5742
Computer type
PC/Desktop
Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
Motherboard
Gigabyte Z390 UD
Memory
16 GB
Graphics Card(s)
nVidia GEForce RTX 2060 Super
Sound Card
onboard
Monitor(s) Displays
Two 27" Dell 4K monitors
Screen Resolution
3840 x 2160
Hard Drives
M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
PSU
850w PSU
Case
Cyberpower PC
Cooling
Water cooled
Keyboard
Backlit Cyberpower gaming keyboard
Mouse
Backlit Cyberpower gaming mouse
Internet Speed
1 GB mbps
Browser
Brave
Antivirus
Windows Security
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