Fingerprint Scanner Not Working Properly.

Fingerprint Scanner Not Working Properly. Running Virus & Malware free Win 11 Desktop with all updates. IPVanish VPN.

The attached pic shows the window I routinely get at various times / sites. My Kensington Fingerprint Scanner lights up but the system / window is unresponsive to my finger scan (100% of the time). Selecting “More Choices” and using Pin or Password works. Very interestingly, if I simply cancel the window, the site lets me go on as if it did “Make sure it’s me.”

I use Windows Hello (fingerprint scan using same device) to log on and to wake my computer. It works about 98% of the time. The other 2% I have same problem as above and I have to switch to Pin or Password. Cannot simply cancel here.

Have re-started CPU numerous times. Device manager shows “Biometric devices, VeriMark DT Fingerprint Key,” and reports it is working properly. Regardless I have uninstalled device and then re-installed it numerous times with no success.

Any help with this will be greatly appreciated.

See this Fingerprint sensor stopped working

No help. this was for a laptop

TPerk100 said:

No help. this was for a laptop

Click to expand...

So how is your fingerprint sensor connected? Or is it part of the case or keyboard?

This is what I have

https://www.kensington.com/p/products/data-protection/fingerprint-security-keys/verimark-desktop-fingerprint-key/

TPerk100 said:

This is what I have

https://www.kensington.com/p/products/data-protection/fingerprint-security-keys/verimark-desktop-fingerprint-key/

Click to expand...

Yours is a USB device just like mine, so don't dismiss my advice out of hand. Can you test this on another computer? Have you looked in device manager for any USB device with a yellow exclamation mark next to it? Does it work if you unplug it and then plug it in again?

I've done an enormous amount of troubleshooting. Reloaded Kensington drivers numerous times Insert. It does work when unplugging it and then replugging it
Have Not tested it on another computer but will Do that sometime soon

Did you mean to write, "it does work when unplugging and replugging? I guess you missed a 'not' out?

Please check the options in the Power Options in Control Panel to make sure Windows is not putting this device to sleep.



And I realise yours is a desktop.

It was enabled. I have disabled It. We'll see what happens now.

thanks

I get this problem if I try a different power plan. I think enabled is a Windows default. Good luck.

Could it be that you just have a bad fingerprint scanner or corrupted software? I recently bought a couple of TEC Mini scanners (Amazon.com) for my home computers, and the only problem I have had with them is saying the fingerprint doesn't work, please use another finger. I generally move the finger slightly, and tap the scanner again and it works with the same finger! I read a lot of the reviews before purchasing, and I usually look at the one-star reviews to see what complaints people have with the product. See what the bad reviews say about your unit. Maybe others have run into the same problems?

have changed scanner and software. no help