'Fix problems using Windows Update' Question

LanceD · Jan 27, 2026

Hi everyone.

So, I have an issue with a laptop that I got a little over half a year ago (came with Windows 11 Home). Lately, it occasionally, not always, fails to boot, getting some stop code error. When it does boot, which is most of the time, there are no problems it runs perfectly fine.

I've tried sfc /scannow and DISM, both of which turned up fine. I've also tried Startup Repair, and Quick Machine Recovery, which supposedly found something but wasn't able to repair it, according to the output. I'm not sure. This leaves me with two options: Reset PC, or Fix problems using Windows Update. I'm having trouble deciding which route to take.

I know Reset will basically restore the factory image, essentially returning the laptop to its initial state of when I first got it, including apps and drivers pre-installed by the manufacturer. While 'Fix problems using Windows Update' will reinstall the current version of Windows (25H2 in this case). However, before making a decision of how to proceed, I have some questions regarding the latter procedure.

1. Will it replace the current (manufacturer's) reset image with a new one, so that if I perform a reset in the future it will no longer be the original factory image that gets restored? Or will it leave the manufacturer's reset image in tact?

2. How does it affect drivers? Does it leave the drivers in Device Manager alone, or will it replace them with potentially older ones, or more generic Microsoft ones, requiring me to download and reinstall the proper manufacturer drivers again afterwards?

Knowing the answers to the above two questions would help me better understand this (to me) relatively new recovery option, allowing me to make a more informed decision between this and a Reset.

Any insights would be greatly appreciated. Thanks!

Alan Smithee · Jan 27, 2026

I did "Fix problems using Windows Update" last month because WU was giving me an installation error with the December cumulative update. It updated the drivers to the latest version and fixed a lot of issues, sometimes ones I didn't even know I had (for example in the Realtek and Intel SST audio drivers).
Minor complications:
Some Explorer customizations disappeared (hide arrow on links, folder customization).
Some new DCOM errors in EventViewer.
All my network adapters appears as #2 in Device Manager.
Resetted my network connection customized name in the Control Panel.
Plus a few minor issues I don't remember now, but nothing that can't be fixed.

andrew129260 · Jan 27, 2026

What was the stop code error? Did you try running a disk check?

Check Drive for Errors with CHKDSK (Check Disk) in Windows 11

This tutorial will show you how to run CHKDSK to check a drive for file system errors in Windows 11. Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption...

www.elevenforum.com

Random Windows stop code errors at boot are usually because of outdated drivers, or failing hardware like RAM or the sdd/hard drive

I would use your manufactures tool (hp, dell etc.) that came with your laptop to check for updates and install any of them. You didn't provide your computer specs, so I cannot direct you to the right place.

I would just do a repair install using option 2, which is like Fix problems using Windows Update. Repair install keeps everything intact the way it was.

You can see both tutorials here:

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

LanceD · Jan 27, 2026

Alan Smithee said:
I did "Fix problems using Windows Update" last month because WU was giving me an installation error with the December cumulative update. It updated the drivers to the latest version and fixed a lot of issues, sometimes ones I didn't even know I had (for example in the Realtek and Intel SST audio drivers).
Minor complications:
Some Explorer customizations disappeared (hide arrow on links, folder customization).
Some new DCOM errors in EventViewer.
All my network adapters appears as #2 in Device Manager.
Resetted my network connection customized name in the Control Panel.
Plus a few minor issues I don't remember now, but nothing that can't be fixed.

What are DCOM errors?

How did you solve the network adapters? Just reinstalling network drivers?

andrew129260 said:
What was the stop code error? Did you try running a disk check?

Check Drive for Errors with CHKDSK (Check Disk) in Windows 11

This tutorial will show you how to run CHKDSK to check a drive for file system errors in Windows 11. Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption...

www.elevenforum.com

Random Windows stop code errors at boot are usually because of outdated drivers, or failing hardware like RAM or the sdd/hard drive

I would use your manufactures tool (hp, dell etc.) that came with your laptop to check for updates and install any of them. You didn't provide your computer specs, so I cannot direct you to the right place.

I would just do a repair install using option 2, which is like Fix problems using Windows Update. Repair install keeps everything intact the way it was.

You can see both tutorials here:

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

The stop code is 'BAD_SYSTEM_CONFIG_INFO (0x74)'. Yesterday, I got a different code, though: FATAL_UNHANDLED_HARD_ERROR (0x4c).

The laptop in question is an Acer Aspire A517-58GM-75A6 (i7 1355U, 32GB (2x16) DDR4, RTX 2050, 2x 1TB SSDs.

zbook · Jan 27, 2026

Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

glasskuter · Jan 27, 2026

The "Fix problems using Windows Update" feature does the exact same thing as a manual repair install (ie: in-place upgrade).
Except in a manual in-place upgrade, the user is given an option to choose whether or not to include updated drivers. The Fix Problems using Window Update feature does not provide this option. Since I always have a copy of the latest iso, I prefer this method because it is faster and more under my control as I so not want to use driver updates thru WU. I manage my own drivers directly from the OEM.

Megahertz · Jan 27, 2026

You may have a drive logical issue.

Open a CMD window as administrator and type:
chkdsk c: /f
It will say your disk is in use and ask if you want to schedule to next start = yes
Restart

LanceD · Jan 27, 2026

zbook said:
Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

I've attached the resulting file to my post. Thanks.

Megahertz said:
You may have a drive logical issue.

Open a CMD window as administrator and type:
chkdsk c: /f
It will say your disk is in use and ask if you want to schedule to next start = yes
Restart

I ran option one of Brink's tutorial - through File Explorer. I returned no errors.

LanceD · Jan 27, 2026

glasskuter said:
The "Fix problems using Windows Update" feature does the exact same thing as a manual repair install (ie: in-place upgrade).
Except in a manual in-place upgrade, the user is given an option to choose whether or not to include updated drivers. The Fix Problems using Window Update feature does not provide this option. Since I always have a copy of the latest iso, I prefer this method because it is faster and more under my control as I so not want to use driver updates thru WU. I manage my own drivers directly from the OEM.
View attachment 161266

I see. Even so, might it replace some manufacturer drivers with generic Windows/Microsoft drivers that are on the ISO, requiring me to download and reinstall the proper drivers from the manufacturer's website after the In-Place Upgrade process? If that's the case, I might have to go with a Reset.

zbook · Jan 27, 2026

Please modify the default language to English during the troubleshooting so that log files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

Code:

Event[6418]
  Log Name: System
  Source: volmgr
  Date: 2026-01-26T19:41:19.5920000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[6077]
  Log Name: System
  Source: volmgr
  Date: 2026-01-26T18:47:03.5460000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[3575]
  Log Name: System
  Source: volmgr
  Date: 2026-01-23T14:07:56.4400000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[3141]
  Log Name: System
  Source: volmgr
  Date: 2026-01-21T14:27:26.4190000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

LanceD · Jan 27, 2026

zbook said:

Please modify the default language to English during the troubleshooting so that log files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

Code:

Event[6418]
  Log Name: System
  Source: volmgr
  Date: 2026-01-26T19:41:19.5920000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[6077]
  Log Name: System
  Source: volmgr
  Date: 2026-01-26T18:47:03.5460000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[3575]
  Log Name: System
  Source: volmgr
  Date: 2026-01-23T14:07:56.4400000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Code:

Event[3141]
  Log Name: System
  Source: volmgr
  Date: 2026-01-21T14:27:26.4190000Z
  Event ID: 161
  Task: Geen
  Level: Fout
  Opcode: N/A
  Keyword: Klassiek,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Kan het dumpbestand niet maken vanwege een fout tijdens het maken van de dump. BugCheckProgress is: 0x00020005

Oops, sorry. Re-ran with Display Language set to English.

glasskuter · Jan 27, 2026

LanceD said:
fails to boot, getting some stop code error

The stop error is important. IMO you may be jumping the gun assuming it's a windows problem when it can just as easily be hardware related or even software you have installed. That is why @zbook asked for your logs so he can analyze them. To automatically think it's a windows problem without using proper troubleshooting is pre-mature.

That said, to answer you last question

LanceD said:
might it replace some manufacturer drivers with generic Windows/Microsoft drivers

With an in-place upgrade there is always that possibility considering that windows update has been known to replace newer drivers with older ones. That's why I always disable "include drivers with windows update" in my systems as well as others I manage. I have done a number of repair installs and checking that box (in the screenshot above) during the repair install, it has never messed with the existing drivers.

Know that a "reset and keep my files" will result in the removal of 3rd party apps.. Repair Install Windows 11 with an In-place Upgrade

zbook · Jan 27, 2026

The computer has been having BSODs.

Please perform the following steps:

1) Add WMIC:

Code:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

2) Run Tuneup plus > post a share link into the newest post

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Enable regback:

Enable Automatic Backup of System Registry when Restart in Windows 11

This tutorial will show you how to enable automatic backup of the system registry to the RegBack folder when the computer restarts in Windows 10 and Windows 11. Starting with Windows 10, version 1803, Windows no longer automatically backs up the system registry to the RegBack folder when the...

www.elevenforum.com

4) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) Open administrative command prompt and type or copy and paste:

fltmc

Post a share link

6) The BIOS Version/Date INSYDE Corp. V1.61, 8/5/2024

Upgrade the BIOS: 1.61 > 1.65

https://www.acer.com/us-en/support/product-support/Aspire_A517-58GM

7) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM

8) Run HD Sentinel (all drives) > post images or share links

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

9) Download to a new desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

10) For any BSOD post a new V2 share link into the newest post

11) Run administrative command prompt: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

11) More to follow per the above results

Code:

Event[7032]
  Log Name: System
  Source: Microsoft-Windows-TPM-WMI
  Date: 2026-01-27T18:54:38.1920000Z
  Event ID: 1801
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: LAPTOP-9JG2CL7F
  Description:
Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here.
DeviceAttributes: FirmwareManufacturer:INSYDE Corp.;FirmwareVersion:V1.61;OEMModelNumber:Aspire A517-58GM;OEMModelBaseBoard:JypsiereG_RTU;OEMManufacturerName:Acer;OSArchitecture:amd64;
BucketId: 145c4e8913cce234f4f8699af78a5a9a10c42baa7680957f3b9ef15f734f7fb7
BucketConfidenceLevel:
UpdateType:
For more information, please see https://go.microsoft.com/fwlink/?linkid=2301018.

Code:

Event[6913]
  Log Name: System
  Source: volmgr
  Date: 2026-01-27T18:49:23.3810000Z
  Event ID: 161
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-9JG2CL7F
  Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00020005

LanceD · Jan 27, 2026

glasskuter said:
The stop error is important. IMO you may be jumping the gun assuming it's a windows problem when it can just as easily be hardware related or even software you have installed. That is why @zbook asked for your logs so he can analyze them. To automatically think it's a windows problem without using proper troubleshooting is pre-mature.

That said, to answer you last question

With an in-place upgrade there is always that possibility considering that windows update has been known to replace newer drivers with older ones. That's why I always disable "include drivers with windows update" in my systems as well as others I manage. I have done a number of repair installs and checking that box (in the screenshot above) during the repair install, it has never messed with the existing drivers.

Know that a "reset and keep my files" will result in the removal of 3rd party apps.. Repair Install Windows 11 with an In-place Upgrade

Yeah, I know a Reset will remove the programs I installed myself that didn't come with the computer. I don't have many things installed, though; I just use this laptop for everyday internet stuff and that's really it.

zbook said:
The computer has been having BSODs.

Please perform the following steps:

I don't understand. This laptop is relatively new (8 or 9 months or so), and the issue started happening only recently. Yet, in the months I've had it, I've really only been using Chrome on it (for my everyday internet needs), and that's basically it, not really doing anything else. I think it started shortly after the last round of updates it did, near the end of December. I currently have updates paused, so I don't have the infamous January update yet, either.

Marcus Vinicus · Jan 27, 2026

I'd be very surprised if the underlying issue is just Windows Update playing up. There is almost certainly something else more serious at play here.

glasskuter · Jan 27, 2026

LanceD said:
so I don't have the infamous January update yet, either.

Most folks had no problem with that update. Anyway MS issued an OOB update to fix it for those that did.

Ghot · Jan 27, 2026

The "In-Place Upgrade" (Option Two), is safer and a lot less problematic.

Use Option Two (ISO method)...

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

And always DISABLE "Include drivers with Windows Update", on any computer...

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

zbook · Jan 27, 2026

LanceD said:
I don't understand. This laptop is relatively new (8 or 9 months or so), and the issue started happening only recently. Yet, in the months I've had it, I've really only been using Chrome on it (for my everyday internet needs), and that's basically it, not really doing anything else. I think it started shortly after the last round of updates it did, near the end of December. I currently have updates paused, so I don't have the infamous January update yet, either.

Possible causes of BSODs are typically: drivers, hardware, BIOS, Windows

We all rely on Microsoft to monitor and update Windows to make Windows the most unlikely source.

The steps in post #13 are to:

a) reduce the likelihood of missed BSODs

b) if BSODs create dump files to have the optimal file types

c) upgrade the BIOS

d) check some hardware

e) view the longer term status (V2 typically looks back approximately 30 days)

f) check the status of the operating system , component store and drive file system

Resolved:

Code:

Compatibility issues with Intel Smart Sound Technology drivers
Windows 11, version 24H2 devices with the affected Intel SST driver might receive an error with a blue screen.
N/A

Resolved External
2025-09-26
10:10 PT

Code:

Some ASUS devices might fail to install Windows 11, version 24H2
Affected devices encounter a blue screen with an error message during the update process
N/A

Resolved
2025-02-14
11:26 PT

Code:

Devices with apps using sprotect.sys driver might stop responding

Status    Originating update    History
Resolved    N/A

Resolved: 2025-10-16, 19:01 PT
Opened: 2025-04-04, 12:04 PT
Microsoft is working with SenseShield Technology Co on a compatibility issue between Windows 11, version 24H2 and the sprotect.sys driver. This issue causes affected devices to become unresponsive and display a blue or black screen error. The sprotect.sys driver provides encryption protection and is used by specialized security software and enterprise solutions. This driver can be automatically introduced into a system as part of the installation process of many different applications. The issue impacts devices with any version of the sprotect.sys driver (1.0.2.372 and 1.0.3.48903).

To safeguard your update experience, we have applied a compatibility hold on devices running the incompatible sprotect.sys driver. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel.

Code:

Some devices using Easy Anti-Cheat stop responding and receive a blue screen

Status    Originating update    History
Resolved    N/A

Resolved: 2025-07-24, 17:42 PT
Opened: 2024-09-30, 16:51 PT
Microsoft is working with Easy Anti-Cheat on an incompatibility issue between Window 11, version 24H2 and the Easy Anti-Cheat application. This software is automatically installed with some games as part of security and cheat-prevention measures used in multiplayer online PC games. Only devices with Intel’s Alder Lake+ processors and vPro platform are affected. In rare cases, when users open or play certain games, this issue causes affected devices to stop responding and to show a blue screen with the error “MEMORY_MANAGEMENT”. Most devices experiencing this issue use Easy Anti-Cheat drivers released before April 2024.

Resolved issues in Windows 11, version 24H2

learn.microsoft.com

LanceD · Jan 29, 2026

Let me take a moment to thank everyone who chimed in so far. I really appreciate it.

Ghot said:
And always DISABLE "Include drivers with Windows Update", on any computer...

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

I may just do that from now on. Thanks.

zbook said:
Possible causes of BSODs are typically: drivers, hardware, BIOS, Windows

We all rely on Microsoft to monitor and update Windows to make Windows the most unlikely source.

The steps in post #13 are to:

a) reduce the likelihood of missed BSODs

b) if BSODs create dump files to have the optimal file types

c) upgrade the BIOS

d) check some hardware

e) view the longer term status (V2 typically looks back approximately 30 days)

f) check the status of the operating system , component store and drive file system

I'm a bit apprehensive about updating the BIOS. I hear it can be problematic and mess up the system.

andrew129260 · Jan 29, 2026

LanceD said:
Let me take a moment to thank everyone who chimed in so far. I really appreciate it.

I may just do that from now on. Thanks.

I'm a bit apprehensive about updating the BIOS. I hear it can be problematic and mess up the system.

Updating the bios nowadays is pretty necessary, not just for security but stability as well. Every major brand has a bios recovery feature now that allows you to rollback should something go amiss. But it is usually a very straightforward process.

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