Freeze and reboot - no BSOD


acbendc

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12:11 AM
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Windows 11
I ordered a new kit of RAM wich is in the QVL list for testing.

but before buying the motherboard and CPU I email gskill and they confirm that the compatibility will be OK.

I will test with the new kit and let you know if it is better !
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
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    FTTH 2Gb/s
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    Chrome
    Antivirus
    Windows defender

zbook

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Ok.
You've got reliability monitor.
If more troubleshooting is needed please post a new V2.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

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Thread Starter
Local time
12:11 AM
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14
OS
Windows 11
Hello

I change RAM with a kit present in the QVL list.
I seems to be OK a few days but I had a new crash today. PC freeze and just reboot without any message or BSOD (I was not gaming this time) :crys:

you will find enclosed the logs.


Capture d’écran 2022-07-07 191443.jpg
 

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  • DESKTOP-7KQ8MSN-(2022-07-07_19-04-12).zip
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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

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There were no BSOD.

So this thread was moved to this forum.

The logs displayed an unexpected shutdown and restart.

Please swap test hardware as needed until you find the malfunctioning hardware.

There are members that can provide support for malfunctioning hardware in this forum.

If there are BSOD please open a new thread in the BSOD forum.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

glasskuter

Well-known member
Pro User
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Local time
5:11 PM
Posts
2,586
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.608
If you click on all those red x'es in reliability monitor, it gives you more information about those critical errors. You can expand even further by clicking on 'view technical details'
If you post the results back here for help, remember most of us are English speaking and can not read it if it is in what I believe is French.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

acbendc

Member
Thread Starter
Local time
12:11 AM
Posts
14
OS
Windows 11
If I click the red x'es there is no additional information, just "windows was not properly shut down"

The only remaing hardware which has not been changed is : Motherboard, CPU, SSD drive.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

glasskuter

Well-known member
Pro User
VIP
Local time
5:11 PM
Posts
2,586
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.608
Could it be a motherboard issue ? or a CPU issue ?
Yes to both. It can also be an overheating condition. I am not a hardware expert but have done a lot of troubleshooting in my time. Have you monitored your temps during all this troubleshooting? I have i9-10900 which overheated when I got it. It proved to be inadequate cooling from the factory. I keep coretemp running in my system tray at all times. It's little icon tells me the highest temp across the cores. You can also use HWmonitor for more detailed info. If I see temps rising in my Coretemp system tray, I then open HWmonitor.

coretemp - Core Temp
HWMonitor - HWMONITOR | Softwares | CPUID

Have you tried disabling hibernation and using S3 sleep instead? I did that as well.

Look at this article to see if there are any suggestions there you haven't tried. How to Fix Windows 10 Kernel Power 41 Error? [Solved] - Troubleshooting Central

Also, FYI If you do a web search for "Evga RTX3080 event 41" you will find you are not alone in experiencing this problem when using this GPU.
You might try underclocking it to see if it resolves the issue. See comments here and on other forums. Random PC shutdowns (Event ID 41)

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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