But you know they are specialist places
More specialist than a
dedicated issue tracker for the software?
Look, I know it's easy for people who spend a lot of time in a few places to have their visions skewed into believing that, because they wander there, these places somehow happen to be the most relevant places in the world. But, again, you might want to broaden your horizons a bit, as it might change your perspective.
if you wanted to support Mosby on ElevenForum you would have contributed more replies on your own.
Same thing. If I wanted to support Mosby, when there is a dedicated issue tracker featuring
prominently at the place where people download it, why should I have to go, and actively search for topics related to Mosby, on 10 different user forums or more, to try to support it. If anything, I'd see reddit as the second best place to look after the issue tracker, to look for support requests with Mosby (which I do try to monitor), as it's a lot more universal.
Then make this point clear for the other folks. Tell them where and how to find you.
I have done it over and over again, in the threads you complain that I don't post enough. Which leads me to think that, exactly as I was pointing out, important information does get lost in user forums such as this one, and,
unless you have a dedicated thread for support on a specific software, makes general user forums, even technical ones
dedicated to Windows (are you aware that, unlike your script, Mosby is
not a Windows utility at all?) a poor place for support.
Your vision is skewed, because you created a Windows specific utility as the starting point of a thread on a Windows centric user forum. And now you are trying to apply that lens to something completely different, yet don't realise that your specific experience does not translate to everything else.
By the way, are you actively searching on reddit for support requests related to your script? Are there any posts from you there? Coz, if you wanna point the finger at someone not doing enough to support their products, I can easily point you to existing posts I made on reddit related to Mosby,
which I obviously had to actively search for, so please don't assume that because you don't see their efforts in the small lens through which you are looking at them, someone is not actively trying to support their stuff.
You also need a perspective change. Not everyone is as technical, and sometimes more effort is required to get a point across to a different audience. Those users are just as deserving to get help for their problems. Folks like me are trying hard to bridge that gap.
If you are only doing it here, then colour me unimpressed.
"I don't see someone enough in my neck of the woods, so I'm going to assume that they must be idling elsewhere rather than working as hard, if not harder, as I do, so support their users".
Newsflash: Elevenforum is just one of many, many, places where people can engage in technical discussion. Trying to push it as the bee's knees, just because it happens to be the place
you elected to spend a vast majority of
your time, doesn't make it so.
If you go on a forum suggesting someone use your tool, then clearly explain how they should find you.
I did. There's a post somwhere in the "Did you update your secure boot keys...?" thread, and I'm pretty sure it's one of the first posts I made there, where I did just that.
And maybe return to see how the discussion is going.
I did. The "Did you update your secure boot keys..." thread kinda died. Then I discovered that there was another new thread, where people mentioned Mosby. I think I posted there, which I think got people logging an issue in the Mosby issue tracker. And today (because I am actually busy, and can't spend my days on elevenforums), I discovered that there was yet another new thread (this one) where people started to mention Mosby.
As I already pointed out, which you seem to assert is due to me not caring rather than being busy, I can't spend my time going through every forum to check if a new thread
might mention Mosby.
So, every few weeks or so, when I actually have some gap (you can thank Microsoft changing their requirements to be able to sign UEFI bootloaders for Secure Boot, which currently prevents my company from being able to do so, hence some unexpected downtime), I will go around and check the various software I produce (Mosby is only one of them) for mentions.
But hey, I guess being busy and not checking elevenforum every single hour is sign of a poor level of user commitment...
Did I expect some of the Secure Boot threads to go over 154 pages when we started? No.
I did. Especially after seeing the mess and lack of clarity Microsoft made of it from looking at it right from its inception, and the fact that the issue in the Rufus issue tracker has devolved into one of the longest topics I have there, even though we were only concerned by the most technical aspects of it, and had very few particpants. As far as I am concerned, on a site like elevenforum, it was bound to devolve into lengthy thread. Which breeds repeating the same thing over and over and over, and you can deduce the rest.
No one's trying to bring you down. If you're not actively engaged in place like ElevenForum, that's your perogative.
No, that's a logical constraint. Trying to paint it any other way is
very disingenuous on your part.
But it's fair to make that observation that your prolonged absence means users aren't getting timely answers to their Mosby questions.
Again, the reason why I push people towards the
dedicated issue tracker (and expect people like you who are aware of Mosby, and by all means should have seen the posts where I point people to use the issue tracker if they have an issue with it -- Wanna help people? How about you direct them there if they seem to have an issue with Mosby, just like, if someone has an issue with your script on the Mosby issue tracker, I would direct them here. I
genuinely would have expected you to do just that instead of seemingly complaining that "The Mosby developer isn't visit elevenforum often enough, boo!"), is that the minute someone posts something there, I get notified. But here, someone can start a new thread about updating their certs, then 5 pages later, someone will mention they have an issue with Mosby,
and I OBVIOUSLY don't get any notification about that. Yet, I'm somehow at fault for that, on account that you (apparently) have made this forum your home, and (from what I can tell) have the ability to spend an afwul lot of time perusing new threads, whereas constraints dictate that I simply cannot do that.
If they can't get the answers, then users have to move on to other solutions where they're getting active support.
The issue tracker feature prominently on the page where people download Mosby. And people do get active support there.
Please don't conflate active support with getting support on the place you
decided to spend time, which may or may not happen to fit others, for a multitude of reasons.
Which brings us to another very real downsite of user forums like this one, where, and this is something I alluded to above, people start to look at things through the very narrow lens of "you should belong here", and if you start to express even the remotest idea that, no, this forum is not the most bestest place on the internet for various things (such as providing support for software that is not directly related to Windows 11 -- Mosby is as much for Linux folks as it is for Windows folks),
some people will be adament to try to prove to other (from the same flock, so it's a lot easier to get the message across) that you are "somehow" a bad actor and not as great as the good folks who frequent this neck of the wood.
Which brings me to the point, again, that, because I want to be inclusive for support, and not suddenly grant one of the many places outside the issue tracker more prominence than it should really have, I cannot spend every day seeking for new threads that happen to mention "Mosby" here (but, because I am actually more dedicated to support my product that you give me credit for, the proof being that I found this thread, I will continue to try to look for those, here
AND ELSEWHERE, every few weeks or so).
