Help to Delete


Pnokio

Well-known member
Member
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Posts
219
Location
Scotland UK
OS
Windows 11 Home 24H2 64-Bit
These are the 3 accounts I used with Link to Windows/Phone Link. I no longer use that service and only have one Galaxy S22 in use.
I am unable to remove the entrys from my Win 11 Home Laptop. Can anyone help?
-
Mobiles.webp
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 64-Bit
    Computer type
    Laptop
    Manufacturer/Model
    asus f515ja
    CPU
    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
    Motherboard
    ASUSTeK COMPUTER INC. X515JA (U3E1)
    Memory
    8.00GB HDD
    Graphics Card(s)
    Standard Monitor on Intel UHD Graphics
    Sound Card
    Realtek HDA
    Screen Resolution
    1366 x 768 x 60
    Hard Drives
    1HDD 2 Partitions
    Mouse
    Logitech Cordless
    Internet Speed
    38mbps
    Browser
    Chrome+FF
    Antivirus
    Malwarebytes (Premium)
    Other Info
    When I find it.
I am unable to remove the entries from my Win 11 Home Laptop.
I've tried to no avail..., I think they are cached in that Cross Device Experience app!
I just signed out of everything and uninstalled the app! 🤷‍♂️
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
try:

Settings > Bluetooth & devices > Mobile Devices > Manage devices

and remove it from there. see if it clears from phonelink
 

My Computer

System One

  • OS
    Windows 11 Pro
pretty widespread issue for the past 3-4builds of the app (according to the net). only other things i saw that people said worked:

sign out of phone link & uninstall it via powershell and reinstall

OR

uninstall current via powershell and install an older build via powershell:
PackageFamilyName = Microsoft.YourPhone_8wekyb3d8bbwe

look for build
1.23061.106.0_neutral_
 

My Computer

System One

  • OS
    Windows 11 Pro
Nope!
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Been complained about forever. One would assume an easy patch, obviously not?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
What's lacking is the option to Remove Device or Forget Device!
Yeah I remember a thread about it from last year, I believe.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Yeah I remember a thread about it from last year, I believe.
The list of devices must be cached in the provisioning folder of that Cross Device Experience Host app.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
As my image shows, I have 3 entrys all using the same Email & Password. If I sign out of any of them, all I am able to do is sign back in.
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 64-Bit
    Computer type
    Laptop
    Manufacturer/Model
    asus f515ja
    CPU
    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
    Motherboard
    ASUSTeK COMPUTER INC. X515JA (U3E1)
    Memory
    8.00GB HDD
    Graphics Card(s)
    Standard Monitor on Intel UHD Graphics
    Sound Card
    Realtek HDA
    Screen Resolution
    1366 x 768 x 60
    Hard Drives
    1HDD 2 Partitions
    Mouse
    Logitech Cordless
    Internet Speed
    38mbps
    Browser
    Chrome+FF
    Antivirus
    Malwarebytes (Premium)
    Other Info
    When I find it.
I have:
Signed out of my MS account everywhere, on every device!
• Uninstalled Phone Link from every device, everywhere!
• Uninstalled Link To Windows from every device, everywhere!
• Disconnected every device from everywhere!
• Unpaired every device from everywhere!
Removed every device from everywhere!
Zero devices linked to my MS account...
9031.webp

Yet!!!:
If I install Cross Device Experience Host, only, (which you must!), and sign in, all devices are listed..., as Enabled!!!
And, I even smashed my Asus 5Q to bits with a sledgehammer!!! 🤷‍♂️ You do the math! :unsure:

8729.webp

8728.webp
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
It's all very mysterious!!! 🤷‍♂️
This I know..., there's a sh*t load of indecipherable stuff in these 5 folders!!!

8740.webp

Just uninstall these two b*tches!!! Done!!! (y)

8739.webp
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
I had this issue when I moved my windows image from my laptop to my desktop. My phone wasn't connecting to my desktop.

I did not see an obvious way to forget or remove my phone from being linked.

I went into device manager and removed all hidden devices under bluetooth pertaining to my phone and removed all bluetooth drivers. I then reset the phone link app in windows and uninstalled it from my phone.

I then re-set everything back up, and its working fine now. No old devices listed.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
@Pnokio

Try this:
Download v 1.6.5 of the drivecleanup.zip from Drive Tools for Windows (Roll down on this page till you see DriveCleanup V 1.6.5 )

Unzip it to a folder, say drivecleanup.

You will have two folders Win32 and x64 each containing DriveCleanup.exe for 32 bit and 64 bit respectively.

Safely emove all USB storage devices from your system (except your Keyboard and mouse) and reboot. Disconnect internet/network.

Right click on the DriveCleanup.exe and run as administrator. (Use the DriveCleanup.exe file appropriate for your bit version of Windows.).

After the clean up act, reboot and check whether the mobile devices entries are cleared.

Note: I am not sure whether this will help in your case, but there is absolutely no harm in trying. I have been using this software to clear up non-present devices holding drive letters since Windows Seven times.

( When you plug in any USB device after this cleanup, these will be installed afresh. What you have done is to remove all non-present devices+ their associated orphaned registry entries - which Windows "forgot" to remove on its own, and start with a clean slate.)

Edit: If the drive cleanup fails to remove your mobiles, you may try Device Cleanup Tool V1.3.1 - Delete unconnected devices available on the same page.

"Every device that is connected leaves a series of entries in the device management so that the next time it is connected, it is not integrated as a new device but as a known device with its previous settings. However, problems are said to arise when the number approaches 1000.
DeviceCleanup lists all currently unconnected devices that the Windows Device Manager knows about and offers the option of deleting one, several or all of them."
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro Version:24H2 OS Build: 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
    Motherboard
    SEi (manufactured by AZW)
    Memory
    16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Technology
    Graphics Card(s)
    Intel Iris Xe Graphics (Internal)
    Sound Card
    Internal
    Monitor(s) Displays
    BenQ GW2283
    Screen Resolution
    1920*1080
    Hard Drives
    500GB NVME (Kingston SNV2S500G)
    1TB (Crucial CT1000BX500SSD1)
    PSU
    Power Brick 19V-6.32A , 120.08W
    Keyboard
    Dell KB3322Wi (Wireless)
    Mouse
    Dell WM118t (Wireless)
    Internet Speed
    4G/5G
    Browser
    MS Edge, Chrome
    Antivirus
    Malwarebytes Premium - Subscription
  • Operating System
    Windows 11 Home Version 24H2 Build 26100. 3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3280 AIO 22"
    CPU
    Intel Core i3 8145U
    Motherboard
    Dell inc. 027W48
    Memory
    Intel Optane 16GB module + DDR 4 16GB (Optane disabled.)
    Graphics card(s)
    Intel UHD Graphics 620
    Sound Card
    Internal
    Monitor(s) Displays
    Dell Monitor 22"
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial CT1000BX500SSD1 ; 1000,2 GB
    PSU
    Power Brick
    Case
    All-in one
    Mouse
    Dell Wireless KM 636
    Keyboard
    Dell Wireless KM636
    Internet Speed
    4G
    Browser
    Edge, Chrome
    Antivirus
    Malwarebytes
    Other Info
    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
I followed the suggestions from Edwin & jumanji and nothing has changed.
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 64-Bit
    Computer type
    Laptop
    Manufacturer/Model
    asus f515ja
    CPU
    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
    Motherboard
    ASUSTeK COMPUTER INC. X515JA (U3E1)
    Memory
    8.00GB HDD
    Graphics Card(s)
    Standard Monitor on Intel UHD Graphics
    Sound Card
    Realtek HDA
    Screen Resolution
    1366 x 768 x 60
    Hard Drives
    1HDD 2 Partitions
    Mouse
    Logitech Cordless
    Internet Speed
    38mbps
    Browser
    Chrome+FF
    Antivirus
    Malwarebytes (Premium)
    Other Info
    When I find it.
If the drive cleanup fails to remove your mobiles, you may try Device Cleanup Tool V1.3.1 - Delete unconnected devices available on this page. Drive Tools for Windows Tools for Windows

"Every device that is connected leaves a series of entries in the device management so that the next time it is connected, it is not integrated as a new device but as a known device with its previous settings. However, problems are said to arise when the number approaches 1000.
DeviceCleanup lists all currently unconnected devices that the Windows Device Manager knows about and offers the option of deleting one, several or all of them."


If your mobiles show up on the list, delete them.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro Version:24H2 OS Build: 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
    Motherboard
    SEi (manufactured by AZW)
    Memory
    16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Technology
    Graphics Card(s)
    Intel Iris Xe Graphics (Internal)
    Sound Card
    Internal
    Monitor(s) Displays
    BenQ GW2283
    Screen Resolution
    1920*1080
    Hard Drives
    500GB NVME (Kingston SNV2S500G)
    1TB (Crucial CT1000BX500SSD1)
    PSU
    Power Brick 19V-6.32A , 120.08W
    Keyboard
    Dell KB3322Wi (Wireless)
    Mouse
    Dell WM118t (Wireless)
    Internet Speed
    4G/5G
    Browser
    MS Edge, Chrome
    Antivirus
    Malwarebytes Premium - Subscription
  • Operating System
    Windows 11 Home Version 24H2 Build 26100. 3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3280 AIO 22"
    CPU
    Intel Core i3 8145U
    Motherboard
    Dell inc. 027W48
    Memory
    Intel Optane 16GB module + DDR 4 16GB (Optane disabled.)
    Graphics card(s)
    Intel UHD Graphics 620
    Sound Card
    Internal
    Monitor(s) Displays
    Dell Monitor 22"
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial CT1000BX500SSD1 ; 1000,2 GB
    PSU
    Power Brick
    Case
    All-in one
    Mouse
    Dell Wireless KM 636
    Keyboard
    Dell Wireless KM636
    Internet Speed
    4G
    Browser
    Edge, Chrome
    Antivirus
    Malwarebytes
    Other Info
    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
Note: I edited the URL Device Cleanup Tool V1.3.1 - removes non-present devices from the Windows device management is available on this page Tools for Windows Last update: 19 April 2024

"Each once attached device leaves an entry in the Windows device management. By means of the Windows device manager you can delete one by one only. With this tool you can delete multiple or all non-present devices.
Non-PnP devices and 'soft' devices are not listed by default, this can be changed in the Options menu."
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version:24H2 OS Build: 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
    Motherboard
    SEi (manufactured by AZW)
    Memory
    16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Technology
    Graphics Card(s)
    Intel Iris Xe Graphics (Internal)
    Sound Card
    Internal
    Monitor(s) Displays
    BenQ GW2283
    Screen Resolution
    1920*1080
    Hard Drives
    500GB NVME (Kingston SNV2S500G)
    1TB (Crucial CT1000BX500SSD1)
    PSU
    Power Brick 19V-6.32A , 120.08W
    Keyboard
    Dell KB3322Wi (Wireless)
    Mouse
    Dell WM118t (Wireless)
    Internet Speed
    4G/5G
    Browser
    MS Edge, Chrome
    Antivirus
    Malwarebytes Premium - Subscription
  • Operating System
    Windows 11 Home Version 24H2 Build 26100. 3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3280 AIO 22"
    CPU
    Intel Core i3 8145U
    Motherboard
    Dell inc. 027W48
    Memory
    Intel Optane 16GB module + DDR 4 16GB (Optane disabled.)
    Graphics card(s)
    Intel UHD Graphics 620
    Sound Card
    Internal
    Monitor(s) Displays
    Dell Monitor 22"
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial CT1000BX500SSD1 ; 1000,2 GB
    PSU
    Power Brick
    Case
    All-in one
    Mouse
    Dell Wireless KM 636
    Keyboard
    Dell Wireless KM636
    Internet Speed
    4G
    Browser
    Edge, Chrome
    Antivirus
    Malwarebytes
    Other Info
    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
Note: I edited the URL Device Cleanup Tool V1.3.1 - removes non-present devices from the Windows device management is available on this page Tools for Windows Last update: 19 April 2024

"Each once attached device leaves an entry in the Windows device management. By means of the Windows device manager you can delete one by one only. With this tool you can delete multiple or all non-present devices.
Non-PnP devices and 'soft' devices are not listed by default, this can be changed in the Options menu."
All I got was this image and 2or3 entries for George's S22 in device manager.
-
j.webp
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 64-Bit
    Computer type
    Laptop
    Manufacturer/Model
    asus f515ja
    CPU
    Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
    Motherboard
    ASUSTeK COMPUTER INC. X515JA (U3E1)
    Memory
    8.00GB HDD
    Graphics Card(s)
    Standard Monitor on Intel UHD Graphics
    Sound Card
    Realtek HDA
    Screen Resolution
    1366 x 768 x 60
    Hard Drives
    1HDD 2 Partitions
    Mouse
    Logitech Cordless
    Internet Speed
    38mbps
    Browser
    Chrome+FF
    Antivirus
    Malwarebytes (Premium)
    Other Info
    When I find it.
If you don't use Phone Link, just uninstall the Cross Device Experience Host app.
You can manage your devices yourself within the system, without the use of that app.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook

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