Help Please
Active member
- Local time
- 10:09 AM
- Posts
- 6
- OS
- Windows 11 Pro 25H2
Hello,
In preparation for a hardware upgrade, I opened up a web browser and checked the Devices section of my Microsoft account to see if my license is still saved there. Surprise, it's gone. My regular Windows account is local and the license was previously linked using a secondary online account. I suppose they decided to prune my saved device information from my Microsoft account without warning, even though I use that account daily, just not to log into Windows. Seems really douchey, but I digress.
I've logged into Windows once again via the online account and the situation is as follows:
• I can see my device listed under the Windows Settings app - Accounts - Linked devices.
• Settings app - System - Activation shows "Windows is activated with a digital license linked to your Microsoft account."
• In spite of this, pointing a web browser to Sign in to your account still shows "We don’t see any devices" and only offers a way to manually add Microsoft hardware.
I'm losing my marbles refreshing that page like a maniac. I've read somewhere that it can take up to 24 hours for that information to sync, but I don't know what to think. Is there anything else I can do to ensure the license is synced properly? I've waited more than 2 weeks for all my PC components to arrive. Now I can't even perform the upgrade because I ran into this roadblock and I have to head back into work before it's resolved. Thank you in advance for any assistance.
In preparation for a hardware upgrade, I opened up a web browser and checked the Devices section of my Microsoft account to see if my license is still saved there. Surprise, it's gone. My regular Windows account is local and the license was previously linked using a secondary online account. I suppose they decided to prune my saved device information from my Microsoft account without warning, even though I use that account daily, just not to log into Windows. Seems really douchey, but I digress.
I've logged into Windows once again via the online account and the situation is as follows:
• I can see my device listed under the Windows Settings app - Accounts - Linked devices.
• Settings app - System - Activation shows "Windows is activated with a digital license linked to your Microsoft account."
• In spite of this, pointing a web browser to Sign in to your account still shows "We don’t see any devices" and only offers a way to manually add Microsoft hardware.
I'm losing my marbles refreshing that page like a maniac. I've read somewhere that it can take up to 24 hours for that information to sync, but I don't know what to think. Is there anything else I can do to ensure the license is synced properly? I've waited more than 2 weeks for all my PC components to arrive. Now I can't even perform the upgrade because I ran into this roadblock and I have to head back into work before it's resolved. Thank you in advance for any assistance.
- Windows Build/Version
- Windows 11 Pro 24H2 26100.7623
My Computer
System One
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- OS
- Windows 11 Pro 25H2




