How To Get Webcam To Work For Windows Hello?


Toughbook

Well-known member
Local time
8:35 PM
Posts
26
Location
Georgia
OS
Windows 11 Pro 25H2
So here is my set up in my office. My laptop sits in a dock on my desk. The Panasonic dock is made just for my laptop and has all the needed I/O ports I would need. I have an external monitor with a Logitech Brio that sits on top of it, and a KB and Mouse via BT. I like to keep the laptop lid closed for several reasons. When I go to use my laptop I either move my mouse or touch the KB to wake it up. Without opening my laptop lid and using the built in camera how do I get the BRIO to unlock my laptop? Is it even possible? Logitech support was not able to understand what I was trying to do when I contacted them. I don't feel that this is a very complicated task to do but i may be wrong. Any help would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Panasonic Toughbook FZ-55 MK-3
    CPU
    Intel Core i7-1370P vPro
    Motherboard
    Panasonic
    Memory
    32GB DDR4-3200Mhz
    Graphics Card(s)
    Intel Iris Xe Graphics
    Monitor(s) Displays
    ASUS
    Hard Drives
    1st Samsung SSD 990 PRO 2TB
    2nd Panasonic Opal 1Tb Quick Release
    Keyboard
    Logitech MX Keys
    Mouse
    LogiTech MX-3
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Logitech BRIO Webcam
Hello needs a camera with infra red ...but yours seems to be compatible. Have you set up face recognition? Make sure the camera is connected directly and not through a hub. What does Device Manager show for it?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Hello needs a camera with infra red ...but yours seems to be compatible. Have you set up face recognition? Make sure the camera is connected directly and not through a hub. What does Device Manager show for it?
I will try plugging it in directly to the laptop and see what happens. Hello works fine with the laptop camera so I am assuming face recognition is set up properly?
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Panasonic Toughbook FZ-55 MK-3
    CPU
    Intel Core i7-1370P vPro
    Motherboard
    Panasonic
    Memory
    32GB DDR4-3200Mhz
    Graphics Card(s)
    Intel Iris Xe Graphics
    Monitor(s) Displays
    ASUS
    Hard Drives
    1st Samsung SSD 990 PRO 2TB
    2nd Panasonic Opal 1Tb Quick Release
    Keyboard
    Logitech MX Keys
    Mouse
    LogiTech MX-3
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Logitech BRIO Webcam
I think if you add a camera it will new a fresh setup.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Panasonic Toughbook FZ-55 MK-3
    CPU
    Intel Core i7-1370P vPro
    Motherboard
    Panasonic
    Memory
    32GB DDR4-3200Mhz
    Graphics Card(s)
    Intel Iris Xe Graphics
    Monitor(s) Displays
    ASUS
    Hard Drives
    1st Samsung SSD 990 PRO 2TB
    2nd Panasonic Opal 1Tb Quick Release
    Keyboard
    Logitech MX Keys
    Mouse
    LogiTech MX-3
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Logitech BRIO Webcam
Confirmed. The encrypted mugshot is tied to the camera. Please show a screenshot of Device Manager.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Confirmed. The encrypted mugshot is tied to the camera. Please show a screenshot of Device Manager.
I will be at that laptop today and will screenshot with everything connected.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Panasonic Toughbook FZ-55 MK-3
    CPU
    Intel Core i7-1370P vPro
    Motherboard
    Panasonic
    Memory
    32GB DDR4-3200Mhz
    Graphics Card(s)
    Intel Iris Xe Graphics
    Monitor(s) Displays
    ASUS
    Hard Drives
    1st Samsung SSD 990 PRO 2TB
    2nd Panasonic Opal 1Tb Quick Release
    Keyboard
    Logitech MX Keys
    Mouse
    LogiTech MX-3
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Logitech BRIO Webcam
Only a few Brio models are Hello compatible, what model do you have?
 

My Computers

System One System Two

  • OS
    Windows 11 Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    ASUS ROG THOR 850W 80 Plus Platinum
    Case
    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
    Cooling
    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
    Keyboard
    Logi Ergo
    Mouse
    Logitech MX Vertical
    Internet Speed
    900/100 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
    Other Info
    HP M281 Printer
    Logitech Brio Stream webcam
    Yeti X mic
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop
    CPU
    i7
Some Brio's works with Hello , the problem with laptops is that the bult-in camera is the main camera and the external camera is separately, start up the camera app and you can switch between the camera's. Maybe it is posseble to remove the laptop camera driver or switch off the camera in device management so the Brio will be the main camera. What is the type of the your Brio camera ?
I have this camera and this type work's with Hello.
brio-gallery-1.webp
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built midi tower
    CPU
    Intel Core i7-8700K
    Motherboard
    Gigabyte Z390GX
    Memory
    Corsair 32GB 4x DDR4-2998 / PC4-23900 DDR4 SDRAM UDIMM
    Graphics Card(s)
    AMD RX570
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    2x IIyama Prolite X2380HS
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 970 EVO Plus NVMe 1TB
    Samsung SSD 970 EVO Plus NVMe 500GB
    PSU
    Seasonic 550W
    Cooling
    Noctua fans
    Keyboard
    Logitech G213
    Mouse
    Logitech Marble Mouse
    Browser
    Chrome
    Antivirus
    Norton
    Other Info
    Video/Audio editting machine
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Panasonic Toughbook FZ-55 MK-3
    CPU
    Intel Core i7-1370P vPro
    Motherboard
    Panasonic
    Memory
    32GB DDR4-3200Mhz
    Graphics Card(s)
    Intel Iris Xe Graphics
    Monitor(s) Displays
    ASUS
    Hard Drives
    1st Samsung SSD 990 PRO 2TB
    2nd Panasonic Opal 1Tb Quick Release
    Keyboard
    Logitech MX Keys
    Mouse
    LogiTech MX-3
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Logitech BRIO Webcam
Yes this camera will work.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built midi tower
    CPU
    Intel Core i7-8700K
    Motherboard
    Gigabyte Z390GX
    Memory
    Corsair 32GB 4x DDR4-2998 / PC4-23900 DDR4 SDRAM UDIMM
    Graphics Card(s)
    AMD RX570
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    2x IIyama Prolite X2380HS
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 970 EVO Plus NVMe 1TB
    Samsung SSD 970 EVO Plus NVMe 500GB
    PSU
    Seasonic 550W
    Cooling
    Noctua fans
    Keyboard
    Logitech G213
    Mouse
    Logitech Marble Mouse
    Browser
    Chrome
    Antivirus
    Norton
    Other Info
    Video/Audio editting machine

Latest Support Threads

Back
Top Bottom