Solved How to get Windows to forget a driver


Catnip

Catnip

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Arrrgh. I am almost ripping my hair out over this one:

I have a USB JTAG device that interfaces with my Windows 10 PC to program certain development boards at work. On Monday, I was using it just fine all morning, and then I paused for lunch. When I came back I had the delight of watching Windows "reclassify" the device into a pair of serial ports. It did this all on its own and I have no idea why it would just suddenly do this, but now the JTAG device no longer works, and I am unable to put the drivers in for the JTAGger because Windows is telling me the best (and totally incompatible) driver is already loaded for this device.

I can't get rid of the new driver. :(

This is what I have tried:

1. Removed the new driver and tried a re-install of the proper driver ("best driver is already loaded" it says)
2. Edited the registry to take out as many of the new driver entries as I could find.
3. Uninstalled all Windows updates for the last month
4. Moved the new driver out of Windows/System32/drivers, but the PC still finds the wrong driver

This is like a cheesy guy that I cannot get away from. This driver just keeps following me around and it re-installs itself every time I connect the JTAG device to USB. How do I get rid of it and be able to put the right one in? I am puzzled.

And this is not the only computer in the office that this has suddenly happened to. All since Monday/Tuesday.

Help. Please?
 
Windows Build/Version
22H2 - formerly fully patched

My Computer My Computer

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Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
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Win 11 Pro 25H2
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PC/Desktop
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Self build
CPU
Intel i7 13700KF
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Gigabyte Z790 UD AC
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32 GB Team Group DDR5 - 6000 CL 30
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Logitech G815
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Logitech G502 Hero
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700 up, 600 down
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Firefox
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MalwareBytes
I don't think this will help "remove" the borky driver, but if you get it removed, this will stop MS tossing it your way again.

www.elevenforum.com

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...
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Catnip said:
Windows is telling me the best (and totally incompatible) driver is already loaded for this device.

I can't get rid of the new driver. :(
Click to expand...
When Windows loads the wrong driver, replacing a good one, I can usually recover by opening Device Manager and telling it to roll back the driver for the device in question.
 

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    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
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    AMD Athlon Silver 3050U
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    8GB
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    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

    UPDATE - 11 April 2026: due to mechanical deterioration this PC has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

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    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
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    Windows 11 Pro
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    Dell Latitude E4310
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    Intel® Core™ i5-520M
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    0T6M8G
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    500GB Crucial MX500 SSD
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    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.

    Also running Insider Dev, and Canary builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine.
1) Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
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2) Open administrative command prompt and copy and paste:

Dism /online /get-drivers /format:table > "%userprofile%\desktop\drivers.txt"

Post a share link into this thread using one drive, drop box, or google drive
 

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Windows 10
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HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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Product : 190A Version : KBC Version 94.56
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16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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Model Hitachi HTS727575A9E364
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Microsoft Defender
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Mobile Workstation
Bree said:
When Windows loads the wrong driver, replacing a good one, I can usually recover by opening Device Manager and telling it to roll back the driver for the device in question.
Click to expand...
Unfortunately, I am not given the option to roll back. I don't know why.
zbook said:
1) Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com



2) Open administrative command prompt and copy and paste:

Dism /online /get-drivers /format:table > "%userprofile%\desktop\drivers.txt"

Post a share link into this thread using one drive, drop box, or google drive
Click to expand...
I shall do that very thing on Monday when I am able to get back in the office. It's closed for some construction this weekend and I am not allowed in.
 

My Computer My Computer

At a glance

Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
OS
Win 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Intel i7 13700KF
Motherboard
Gigabyte Z790 UD AC
Memory
32 GB Team Group DDR5 - 6000 CL 30
Graphics Card(s)
ASUS TUF GAMING RTX 3070 Ti
Sound Card
On board Realtek
Monitor(s) Displays
ACER 34 inch
Screen Resolution
4K
Hard Drives
1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
PSU
EVGA 1000Q
Case
Rosewill something or other
Cooling
Noctua NH-D15. A whole schwak of Noctua case fans. $$$
Keyboard
Logitech G815
Mouse
Logitech G502 Hero
Internet Speed
700 up, 600 down
Browser
Firefox
Antivirus
MalwareBytes
Ok. Here are the contents of the file. I have no access to OneDrive or Google Drive. I hope you guys can figure this out. I looked at the list, and the JTAG driver in question is definitely missing.

Code: 
Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.3208

Obtaining list of 3rd party drivers from the driver store...

Driver packages listing:


-------------- | ----------------------- | ----- | ------------------------------ | ------------------------------ | ---------- | --------------
Published Name | Original File Name      | Inbox | Class Name                     | Provider Name                  | Date       | Version       
-------------- | ----------------------- | ----- | ------------------------------ | ------------------------------ | ---------- | --------------
oem0.inf       | dc3dh.inf               | No    | HIDClass                       | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem1.inf       | vboxnetadp.inf          | No    | Net                            | Oracle Corporation             | 2014-05-16 | 4.3.12.0     
oem10.inf      | atmel_devices_cdc.inf   | No    | Ports                          | Microchip Technology, Inc.     | 2019-01-10 | 42.0.1.0     
oem11.inf      | hdxrt.inf               | No    | MEDIA                          | Realtek Semiconductor Corp.    | 2012-06-12 | 6.0.1.6657   
oem12.inf      | bscsisda.inf            | No    | SDHost                         | Broadcom Corporation           | 2012-08-14 | 1.0.0.243     
oem13.inf      | jlinkcdc.inf            | No    | Ports                          | SEGGER                         | 2019-06-06 | 1.34.0.44950 
oem14.inf      | prntscl3.inf            | No    | Printer                        | TOSHIBA                        | 2009-04-22 | 10.0.17119.1 
oem15.inf      | dc3du.inf               | No    | USB                            | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem16.inf      | esc6m.inf               | No    | Printer                        | TOSHIBA                        | 2018-10-29 | 10.61.3145.28
oem17.inf      | ser2pl.inf              | No    | Ports                          | Prolific                       | 2013-10-17 | 3.4.62.293   
oem18.inf      | etd.inf                 | No    | Mouse                          | ELAN                           | 2015-08-25 | 11.15.0.16   
oem19.inf      | pantusb.inf             | No    | USB                            | Intel                          | 2011-08-26 | 9.3.0.1011   
oem2.inf       | wdcsam.inf              | No    | WDC_SAM                        | Western Digital Technologies   | 2011-01-19 | 1.0.9.0       
oem20.inf      | prnms003.inf            | No    | Printer                        | Microsoft                      | 2006-06-21 | 6.3.9600.17278
oem21.inf      | mchpusb.inf             | No    | CustomUSBDevices               | Microchip Technology, Inc.     | 2007-12-19 | 1.0.0.6       
oem22.inf      | ivybridgesystem.inf     | No    | System                         | INTEL                          | 2016-10-03 | 10.1.1.38     
oem23.inf      | intelaud.inf            | No    | MEDIA                          | Intel Corporation              | 2015-11-19 | 4.5.71.0     
oem24.inf      | apcups.inf              | No    | Battery                        | APC by Schneider Electric      | 2009-11-03 | 1.2.0.0       
oem25.inf      | silabser.inf            | No    | Ports                          | Silicon Laboratories Inc.      | 2021-01-08 | 10.1.10.103   
oem26.inf      | iwdbus.inf              | No    | System                         | Intel Corporation              | 2015-11-19 | 4.5.71.0     
oem27.inf      | nuidfltr8.inf           | No    | HIDClass                       | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem28.inf      | iaahcic.inf             | No    | HDC                            | Intel Corporation              | 2012-08-16 | 11.5.4.1001   
oem29.inf      | atmel_debuggers_cdc.inf | No    | Ports                          | Microchip Technology, Inc.     | 2019-06-25 | 7.3.0.0       
oem3.inf       | tap0901.inf             | No    | Net                            | Sophos SSL VPN                 | 2014-11-05 | 9.0.0.21     
oem30.inf      | bcmwl63.inf             | No    | Net                            | Broadcom                       | 2012-10-12 | 6.30.59.87   
oem31.inf      | jlinkwinusb.inf         | No    | USBDevice                      | SEGGER Microcontroller GmbH    | 2019-06-14 | 3.0.0.0       
oem32.inf      | appleusb.inf            | No    | USBDevice                      | Apple, Inc.                    | 2018-05-07 | 423.36.0.0   
oem33.inf      | atmel_winusb.inf        | No    | MicrochipTools                 | Microchip Technology, Inc.     | 2019-01-10 | 43.0.0.0     
oem34.inf      | unifhid.inf             | No    | HIDClass                       | Logitech                       | 2021-08-24 | 1.10.80.0     
oem35.inf      | prnms006.inf            | No    | Printer                        | Microsoft                      | 2016-11-29 | 16.0.7629.4000
oem36.inf      | heci.inf                | No    | System                         | Intel                          | 2015-07-07 | 11.0.0.1157   
oem37.inf      | etd.inf                 | No    | Mouse                          | ELAN                           | 2012-11-20 | 11.6.16.3     
oem38.inf      | ftdibus.inf             | No    | USB                            | FTDI                           | 2010-07-12 | 2.8.2.0       
oem39.inf      | type64.inf              | No    | Keyboard                       | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem4.inf       | atmel_usb_dfu.inf       | No    | MicrochipTools                 | Microchip Technology, Inc.     | 2019-01-10 | 1.2.3.0       
oem40.inf      | b57xdu.inf              | No    | system                         | Broadcom Corporation           | 2012-08-13 | 1.1.16.0     
oem41.inf      | pantherpointsystem.inf  | No    | System                         | INTEL                          | 2016-10-03 | 10.1.1.38     
oem42.inf      | bscsimsa.inf            | No    | System                         | Broadcom Corporation           | 2012-06-18 | 1.0.4.0       
oem43.inf      | intcdaud.inf            | No    | MEDIA                          | Intel(R) Corporation           | 2014-09-09 | 6.16.0.3154   
oem44.inf      | itpcdless.inf           | No    | HIDClass                       | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem45.inf      | point64.inf             | No    | Mouse                          | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem46.inf      | ipcdless.inf            | No    | HIDClass                       | Microsoft                      | 2013-12-12 | 9.5.172.0     
oem47.inf      | iccwdt.inf              | No    | System                         | Intel                          | 2015-09-20 | 11.0.0.1007   
oem48.inf      | etd.inf                 | No    | Mouse                          | ELAN                           | 2015-09-24 | 11.15.0.18   
oem49.inf      | prnms009.inf            | No    | Printer                        | Microsoft                      | 2006-06-21 | 10.0.19041.1 
oem5.inf       | ps2kb2hid.inf           | No    | HIDClass                       | Dritek System Inc.             | 2012-08-30 | 2.2.2001.803 
oem50.inf      | prnms001.inf            | No    | Printer                        | Microsoft                      | 2006-06-21 | 10.0.19041.1 
oem51.inf      | unifhid.inf             | No    | HIDClass                       | Logitech                       | 2020-03-10 | 1.10.79.0     
oem52.inf      | ftdibus.inf             | No    | USB                            | FTDI                           | 2021-07-05 | 2.12.36.4     
oem53.inf      | igdlh64.inf             | No    | Display                        | Intel Corporation              | 2020-08-06 | 10.18.10.5161
oem54.inf      | ssudbus.inf             | No    | USB                            | SAMSUNG Electronics Co., Ltd.  | 2022-09-26 | 2.19.1.0     
oem55.inf      | ssudmdm.inf             | No    | Modem                          | SAMSUNG Electronics Co., Ltd.  | 2022-09-26 | 2.19.1.0     
oem56.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem57.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem58.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem59.inf      | slabvcp.inf             | No    | Ports                          | Silicon Laboratories Inc.      | 2018-05-23 | 6.7.6.2130   
oem6.inf       | k57nd60a.inf            | No    | Net                            | Broadcom                       | 2013-10-30 | 15.6.0.14     
oem60.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem61.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem62.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem63.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem64.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem65.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem66.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem67.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem68.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem69.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem7.inf       | pnpxrtr.inf             | No    | Network Infrastructure Devices | Microsoft                      | 2010-05-13 | 1.0.0.2       
oem70.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem71.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem72.inf      | usb_device.inf          | No    | USBDevice                      | libwdi                         | 2016-07-08 | 6.1.7600.16385
oem73.inf      | ftdiport.inf            | No    | Ports                          | FTDI                           | 2021-07-05 | 2.12.36.4     
oem74.inf      | silabser.inf            | No    | Ports                          | Silicon Laboratories Inc.      | 2023-04-13 | 11.3.0.176   
oem8.inf       | jlink.inf               | No    | USB                            | Segger                         | 2018-08-02 | 2.70.8.0     
oem9.inf       | atm6124usbcdc.inf       | No    | Ports                          | ATMEL Corp.                    | 2018-02-21 | 1.0.0.0       

The operation completed successfully.
 

My Computer My Computer

At a glance

Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
OS
Win 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Intel i7 13700KF
Motherboard
Gigabyte Z790 UD AC
Memory
32 GB Team Group DDR5 - 6000 CL 30
Graphics Card(s)
ASUS TUF GAMING RTX 3070 Ti
Sound Card
On board Realtek
Monitor(s) Displays
ACER 34 inch
Screen Resolution
4K
Hard Drives
1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
PSU
EVGA 1000Q
Case
Rosewill something or other
Cooling
Noctua NH-D15. A whole schwak of Noctua case fans. $$$
Keyboard
Logitech G815
Mouse
Logitech G502 Hero
Internet Speed
700 up, 600 down
Browser
Firefox
Antivirus
MalwareBytes
That DISM command only checks for driver packages stored within the Driver Store. Windows gives each driver package a "ranking score" which it uses to determine the applicability of the driver package for a given device, what has happened is that Windows has found another driver package which it has deemed more suitable than the proper driver package. To effectively prevent this from happening, you will need to modify the associated .inf file for your driver so it has a higher ranking score.

Have a read here: How Windows Ranks Driver Packages - Windows drivers

Windows Update is actually one of the last locations which Windows will check for drivers when intialising a device.
 

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At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
1) When available please post a V2 share link into the newest post.

One drive and google drive each have free cloud space.



2) There may be a "work around" until there is a permanent fix
 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Well, as it stands, it turned out to be a hardware failure of the JTAG device. Windows still did something weird with it, but it was caused by the device not allowing the JTAG firmware to be reached. Windows was only enumerating the serial port drivers that are used to talk to the device.

I would like to thank everyone who contributed to this thread. I very much appreciate the help.
 

My Computer My Computer

At a glance

Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
OS
Win 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Intel i7 13700KF
Motherboard
Gigabyte Z790 UD AC
Memory
32 GB Team Group DDR5 - 6000 CL 30
Graphics Card(s)
ASUS TUF GAMING RTX 3070 Ti
Sound Card
On board Realtek
Monitor(s) Displays
ACER 34 inch
Screen Resolution
4K
Hard Drives
1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
PSU
EVGA 1000Q
Case
Rosewill something or other
Cooling
Noctua NH-D15. A whole schwak of Noctua case fans. $$$
Keyboard
Logitech G815
Mouse
Logitech G502 Hero
Internet Speed
700 up, 600 down
Browser
Firefox
Antivirus
MalwareBytes
I guess what happened was when a bus enumeration request was send by the PnP Manager, because the JTAG device had failed, it wasn't getting "detected" as being present on that bus so Windows selected a different driver package. I'm glad you managed to find the issue though, despite it not being the best outcome.
 

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
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