HP 9120 Print Queue Stays at 0 / No Communication After Windows 11 25H2 Update


N

nutbustd

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3:21 PM
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3
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win 11 home
Hi everyone,
I am running into a major issue where I can no longer print to my new HP 9120 printer following the Windows 11 25H2 update. Everything worked fine prior to 25H2.

Environment
  • Printer: HP 9120 (connected via Wi-Fi on the same network as the laptop)
  • OS: Windows 11 version 25H2
  • Other devices: Printing from my Apple 17 phone still works properly over the network

Problem
Whenever I send a document to print from my laptop, nothing reaches the queue. The document count on the printer icon in the system tray simply stays at 0, and there appears to be zero communication reaching the print queue.

What I tried
  • Resetting the print spooler service
  • Emptying the spooler folder
  • Uninstalling and reinstalling the printer roughly 10 times
Rolling back from 25H2 is no longer an option for me because it has already been past the 10-day window. I have seen several posts where other users resorted to performing a clean reinstall of Windows 11 just to stay on 24H2 and bypass 25H2, as it seems to be a widespread issue.

Does anyone have any thoughts, workarounds, or fixes for this? I am open to trying anything at this point.
Thank you all so much!
 
Windows Build/Version
Windows 11 home with the 25H2 update.

My Computer My Computer

At a glance

win 11 home
OS
win 11 home
Computer type
Laptop
Manufacturer/Model
HP Omen 17 linch
If ready print is on try turning it off then install your HP drivers again.

www.elevenforum.com

Enable or Disable Windows Ready Print in Windows 11

This tutorial will show you how to enable or disable install printers using Windows Ready Print by default in Windows 11. In May 2026, Microsoft introduced a change where new printer installations use Internet Printing Protocol (IPP) by default when supported to simplify setup and improve...
www.elevenforum.com www.elevenforum.com
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
Are you sure it was 25H2? I just updated two of my computers to Windows 11 26H2 yesterday.

I haven't had any problems so far printing or scanning with my HP OfficeJet Pro 6975 AIO printer.
 

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    Windows 11 Pro 26H2 (26300.9547)AMD Ryzen 7 6800H with Radeon 680M GPU (486MB...Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)NVIDIA RTX 3060 Laptop (6GB RAM)
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    Windows 11 Pro 26H2 (26300.9547)
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    ASUS TUF Gaming A15 (2022)
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    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
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    Windows 11 Pro 26H2 (26300.9547)AMD Ryzen 7 5700X3DG.SKILL Flare X 32GB (2x16GB) DDR4ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3...
    Operating System
    Windows 11 Pro 26H2 (26300.9547)
    Computer type
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    Custom build
    CPU
    AMD Ryzen 7 5700X3D
    Motherboard
    ASUS ROG Strix B550-F Gaming WiFi II
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    Samsung G50D IPS 27"
    Screen Resolution
    1440p/180Hz
    Hard Drives
    SAMSUNG 990 EVO Plus (2TB] M.2 NVME SSD
    SAMSUNG 990 EVO Plus (4TB) M.2 NVME SSD
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    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Easystore 20TB USB 3.0 external hard drive used with Acronis True Image 2025 backup software || HP OfficeJet Pro 6975 Printer/Scanner
nutbustd said:
Hi everyone,
I am running into a major issue where I can no longer print to my new HP 9120 printer following the Windows 11 25H2 update. Everything worked fine prior to 25H2.

Environment
  • Printer: HP 9120 (connected via Wi-Fi on the same network as the laptop)
  • OS: Windows 11 version 25H2
  • Other devices: Printing from my Apple 17 phone still works properly over the network

Problem
Whenever I send a document to print from my laptop, nothing reaches the queue. The document count on the printer icon in the system tray simply stays at 0, and there appears to be zero communication reaching the print queue.

What I tried
  • Resetting the print spooler service
  • Emptying the spooler folder
  • Uninstalling and reinstalling the printer roughly 10 times
Rolling back from 25H2 is no longer an option for me because it has already been past the 10-day window. I have seen several posts where other users resorted to performing a clean reinstall of Windows 11 just to stay on 24H2 and bypass 25H2, as it seems to be a widespread issue.

Does anyone have any thoughts, workarounds, or fixes for this? I am open to trying anything at this point.
Thank you all so much!
Click to expand...
1) can you SEE the printer from the computer via File explorer in display network
2) firewalls / other security restrictions might prevent you accessing the printer from your machine e.g not allowing remote connections to / from the computer. Check in system->device manager ->remote from the system icon in control panel.
3) if you were using SMB 1 an update removes this - so re-enable again (in turn windows features on / off)
4) if the printer has a USB cable try re-installing driver and software with the usb cable attached and then connect via wifi. Sometimes this type of install gets these printers working again.
5) in the control panel check the devices / printers -- you might have got a few copies installed and the "default" one isn't the correct one so printer won't work.

Cheers
jimbo
 

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Screen Resolution
4KUHD X 2
jimbo45 said:
1) can you SEE the printer from the computer via File explorer in display network
2) firewalls / other security restrictions might prevent you accessing the printer from your machine e.g not allowing remote connections to / from the computer. Check in system->device manager ->remote from the system icon in control panel.
3) if you were using SMB 1 an update removes this - so re-enable again (in turn windows features on / off)
4) if the printer has a USB cable try re-installing driver and software with the usb cable attached and then connect via wifi. Sometimes this type of install gets these printers working again.
5) in the control panel check the devices / printers -- you might have got a few copies installed and the "default" one isn't the correct one so printer won't work.

Cheers
jimbo
Click to expand...
Thank you for the post. I eliminated and uninstalled all Hp software and printers. Still nothing showing up in the “quere” still shows 0. Something is blocking the info from when I hit “print” to showing up in the queue Every time I check the Q folder it is empty. Thank you again so much!!! Nutbustd
 

My Computer My Computer

At a glance

win 11 home
OS
win 11 home
Computer type
Laptop
Manufacturer/Model
HP Omen 17 linch
Because the job count never goes above 0, it's likely the job fails before the spooler accepts it. I'd turn on the PrintService log and print once.

In Event Viewer open `Applications and Services Logs > Microsoft > Windows > PrintService > Operational`, right-click it and choose Enable Log, then print a test page from the printer's properties and look for errors at that minute. Check the `Admin` log in the same folder too.

Then run this in PowerShell to see which port the printer was added on:

```
Get-Printer | Format-Table Name,DriverName,PortName
```

If the port is a WSD port, add the printer again by its IP address in Settings > Bluetooth & devices > Printers & scanners > Add device > Add manually > Add a printer using an IP address or hostname.

Drafted with AI.
 

My Computer My Computer

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Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
Try the solution from this thread:

Error 0x00000709 when connecting to shared printer Windows 11 22H2

Hello! We recently upgraded our work computer from Windows 10 to Windows 11 64-bit 22H2 and also did a clean installation of Windows 11 22H2 at another computer. Neither of the two could connect to our shared printer with error 0x00000709. After a little Google search I discovered that this had...
www.elevenforum.com www.elevenforum.com
 

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    OS
    Windows 11 Pro 23H2 (7584), 26H2 (9711)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
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    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
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To be sure you've completely removed any HP drivers before you reinstall the printer, run "printui.exe /s", and under the Drivers tab, remove any lingering HP drivers. I've found that just using the Windows REMOVE command from Settings doesn't necessarily remove the drivers.
 

My Computer My Computer

At a glance

Windows 10 Pro
OS
Windows 10 Pro
nutbustd said:
Hi everyone,
I am running into a major issue where I can no longer print to my new HP 9120 printer following the Windows 11 25H2 update. Everything worked fine prior to 25H2.

Environment
  • Printer: HP 9120 (connected via Wi-Fi on the same network as the laptop)
  • OS: Windows 11 version 25H2
  • Other devices: Printing from my Apple 17 phone still works properly over the network

Problem
Whenever I send a document to print from my laptop, nothing reaches the queue. The document count on the printer icon in the system tray simply stays at 0, and there appears to be zero communication reaching the print queue.

What I tried
  • Resetting the print spooler service
  • Emptying the spooler folder
  • Uninstalling and reinstalling the printer roughly 10 times
Rolling back from 25H2 is no longer an option for me because it has already been past the 10-day window. I have seen several posts where other users resorted to performing a clean reinstall of Windows 11 just to stay on 24H2 and bypass 25H2, as it seems to be a widespread issue.

Does anyone have any thoughts, workarounds, or fixes for this? I am open to trying anything at this point.
Thank you all so much!
Click to expand...
I want to thank everyone for their help and support. My laptop was older so I bought a new Asus laptop. I did not allow 25H2 to be downloaded. Guess what? Printer came back on line. Apparently some Microsoft updates are definitely causing issues. Now I understand AMD cpus are having issues with latest MS updates. Glad I got an Intel. Again THANK YOU ALL!!
 

My Computer My Computer

At a glance

win 11 home
OS
win 11 home
Computer type
Laptop
Manufacturer/Model
HP Omen 17 linch
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