HP All-In-One printer issue


Berton

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I did not intentionally install a printer when I got a new Notebook now running Win11 Pro but it picked up my HP OfficeJet Pro 9015 printer and scanner. So far it works fine for printing and the Windows Fax and Scan works fine, just doesn't show in the Apps listing so when I got it open by using Search I added it to the Pinned list on the Start button.

Sum total of what HP added to the Start menu:
1645370766169.png
 

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bikemanI7

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Have issues sometimes with my HP Envy 4520, when i goto Print Wirelessly, it says error cannot print, i assume the scanner portion wouldn't work either, unforuately out of USB ports on my system available to plug it into, only free ones is a couple usb 3.0 ports lol.

This is on Windows 11 Pro, though on Windows 10 Pro i had same issue at times, so maybe something in the printer wireless adapter i'm guessing or something
 

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Fabler2

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Have issues sometimes with my HP Envy 4520, when i goto Print Wirelessly, it says error cannot print, i assume the scanner portion wouldn't work either, unforuately out of USB ports on my system available to plug it into, only free ones is a couple usb 3.0 ports lol.

This is on Windows 11 Pro, though on Windows 10 Pro i had same issue at times, so maybe something in the printer wireless adapter i'm guessing or something
Set the printer to a static IP address. In my case I set it to 192.168.1.254 There's a HP YT video on how if needed.

I also disable auto off and it has a stable connection.

2022-02-20 18_25_27-2022-02-20 18_17_17-HP Smart.png ‎- Photos.png
 

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bikemanI7

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Oh Thank you, i will do that later, , I hope Comcast Xfinity XB7 Gateway allows static ip addresses to be set, though the network is in 10.0.0.x type of internal lan that Comcast gateway sets it as
 

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Hazel123

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HP seem to install HP smart as standard - and it's the app for connecting your printer. Although I had to do mine manually. The app seems to work quite well. Previously I used to download the software from HP via their web address download. Can't quite imagine how it connected automatically - unless maybe you were signed into an HP account?
 

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Berton

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Adding, the OfficeJet driver is identified in Windows Fax and Scan as a Microsoft WSD device. Also Win11 picked up my HP LaserJet Pro MFP printer but not its scanner but I really don't need it yet as my Win11 Notebook is seldom in the same room as the MFP [hard to change pages].
 

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    Dell Vostro 3400
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    Hard Drives
    256GB SSD NVMe
  • Operating System
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    Dell Vostro 5890
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    Intel Core i5
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    16GB
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    Onboard, no VGA using DisplayPort-to-VGA adapter
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    512GB SSD NVMe, 2TB WDC HDD
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    Firefox, Edge
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RAMWolff

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HP reached out to me. I mentioned that I allowed their tech guys to remotely help me and they failed so like you, I don't need my scanner just yet and MAYBE I'll have some extra money in March or April before taxes to get a new one. Still seems strange to me that the printer works fine using the WiFi but the Scanner does not. Really odd set of drivers.
 

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Hazel123

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HP reached out to me. I mentioned that I allowed their tech guys to remotely help me and they failed so like you, I don't need my scanner just yet and MAYBE I'll have some extra money in March or April before taxes to get a new one. Still seems strange to me that the printer works fine using the WiFi but the Scanner does not. Really odd set of drivers.
I think this is not a new issue - I have always had problems getting my HP scanner to work since Windows 7. It has been a real headache. Sometimes it will transmit the first scan then nothing afterwards.
 

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    Windows 10 Pro
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    HP Pavilion 14-ce3514sa
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    Core i5
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    Samsung 970 evo plus 1TB
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    Could be better
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    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
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    Asus Eee PC 1015PX 10" netbook
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    Intel Atom N570
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RAMWolff

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Never had this issue with Canon but their support is horrible and .... I just don't like them any more but don't know what to do with all this! ANNOYING!
 

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    GIGABYTE B550 UD AC
    Memory
    ADATA 8GB DDR4-3200 XPG Z1 4
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    GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR6 REV 2.1
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Atomic77

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@RAMWolff Hp Smart is a app that can be on your iphone or your computer. most HP directions tell you what to do when you get the printer.
 

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Winuser

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HP seem to install HP smart as standard - and it's the app for connecting your printer. Although I had to do mine manually. The app seems to work quite well. Previously I used to download the software from HP via their web address download. Can't quite imagine how it connected automatically - unless maybe you were signed into an HP account?
It does? I think it's a piece of c***.
 

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    Windows 11
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    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
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    Logitech M185
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PenPusher

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I would turn off WSD on the printer via web menu... had more trouble with this pile of carp!!! on HP printers.. always losing Scan function and others.
 

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RAMWolff

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Not sure where your this WSD is or what it stands for. Can you be a bit more specific about where to look for this function. Is it in that little window right on the All In One or is there an address I need to go through my browser to find this function like I would my router?

THanks so much
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberPower PC
    CPU
    RYZEN 7 5700G 3.8GHz
    Motherboard
    GIGABYTE B550 UD AC
    Memory
    ADATA 8GB DDR4-3200 XPG Z1 4
    Graphics Card(s)
    GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR6 REV 2.1
    Sound Card
    HIGH DEFINITION ON-BOARD 7.1 AUDIO
    Monitor(s) Displays
    M1-Samsung Smart TV, M2- ViewSonic
    Screen Resolution
    M1-1920X1080 - M2-1920X1080
    Hard Drives
    1 Tb SSd (main Windows) 1 SSd external drives and two internal SATA HD's
    PSU
    APEVIA 800WATT GOLD 80 PLUS POWER SUPPLY
    Case
    In-Win G7 w/ USB 3.0, EZ Swap HDD Dock
    Cooling
    Liquid
    Keyboard
    Perixx PERIBOARD-331 Wired Backlit USB Keyboard
    Mouse
    Logitech MX Ergo Wireless Trackball Mouse
    Internet Speed
    WAVE, highest tier so FAST enough
    Browser
    Opera
    Antivirus
    MS

PenPusher

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The attached picture is for reference, as it's for Samsung Printer Web interface... WSD is part of the Networking protocol.
WSD (Web Services for Devices) was designed to make life easy when it comes to installing printers.
WSD is not a port but a 'port monitor'. WSD devices communicate using a series of SOAP (Simple Object Access Protocol) messages over UDP and HTTPs BUT NOT local IP addresses.
Reality is Windows plays musical chairs with ip address therefore I was constantly having to use printer diagnostics to find it again, turning WSD off stopped this, and I have not had any issues since.

I could not find any specific HP settings pictures to show you where in the menus :(
 

Attachments

  • WSD.JPG
    WSD.JPG
    46.7 KB · Views: 2
Last edited:

My Computer

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    My Self
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    Intel Alder lake i7 12700K
    Motherboard
    Asus z690 Gaming WiFi D4
    Memory
    32 Gb Corsair Vengeance LPX DDR4 3200 XMP
    Graphics Card(s)
    EVGA 1080 sc
    Sound Card
    Via Display port
    Monitor(s) Displays
    Dell S2417DG
    Screen Resolution
    2560 x 1440 @ 165Hz G-Sync mode
    Hard Drives
    WD Black SN850 1Tb NVME, Samsung 970 Evo 500Gb NVME, Samsung 870 Qvo 1Tb SSD,
    Seagate ST2000DM001 2Gb
    PSU
    Corsair TX650v2
    Case
    Phanteks Enthoo Pro M Tempered Glass
    Cooling
    Be Quiet Shadow Rock 3
    Keyboard
    Logitech G Pro
    Mouse
    Logitech G903, Lightspeed + Powerplay Mat
    Internet Speed
    40Mb
    Browser
    Firefox
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    MS Defender
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    Logitech C930e webcam, Synology DS218 play 4Tb

Winuser

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Not sure where your this WSD is or what it stands for. Can you be a bit more specific about where to look for this function. Is it in that little window right on the All In One or is there an address I need to go through my browser to find this function like I would my router?

THanks so much
I access the settings for my HP printer from File Explorer > Network > The name of my HP printer.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

RAMWolff

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I'm not sure if this is as one off but after removing all the drivers that HP gave me and I just installed the printer using what ever MS threw at the printer now it scans with no issues. :oops:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberPower PC
    CPU
    RYZEN 7 5700G 3.8GHz
    Motherboard
    GIGABYTE B550 UD AC
    Memory
    ADATA 8GB DDR4-3200 XPG Z1 4
    Graphics Card(s)
    GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR6 REV 2.1
    Sound Card
    HIGH DEFINITION ON-BOARD 7.1 AUDIO
    Monitor(s) Displays
    M1-Samsung Smart TV, M2- ViewSonic
    Screen Resolution
    M1-1920X1080 - M2-1920X1080
    Hard Drives
    1 Tb SSd (main Windows) 1 SSd external drives and two internal SATA HD's
    PSU
    APEVIA 800WATT GOLD 80 PLUS POWER SUPPLY
    Case
    In-Win G7 w/ USB 3.0, EZ Swap HDD Dock
    Cooling
    Liquid
    Keyboard
    Perixx PERIBOARD-331 Wired Backlit USB Keyboard
    Mouse
    Logitech MX Ergo Wireless Trackball Mouse
    Internet Speed
    WAVE, highest tier so FAST enough
    Browser
    Opera
    Antivirus
    MS

Fabler2

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I'm not sure if this is as one off but after removing all the drivers that HP gave me and I just installed the printer using what ever MS threw at the printer now it scans with no issues. :oops:
Most probably the HP smart app.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

erpster4

Active member
Member
Local time
3:26 AM
Posts
115
OS
windows 10 ltsc
I have a HP Office Jet Pro 8720 AIO, connected wireless. It was originally installed in Win 10. When I upgraded to Win 11, there was no new driver, that I'm aware of, and everything works OK in Win 11.

although HP themselves released updated driver software package for your OfficeJet Pro 8720 in late November 2021 (v40.15.1230)

HP also released updated driver software packs for my HP envy 4500 and HP envy photo 7800 series printers in late November 2021 as well, so I was no longer using the latest drivers & software for these printers and I had to remove/uninstall the old versions before installing the new ones from HP


edit - I think setting these printers to "static" IP addresses might be a better solution - when my HP printers are connected wirelessly, they sometimes connect to random "private" IP addresses beginning with 169.254.x.x instead of IP addresses beginning with 192.168.x.x. that's another thing to check with when these printers are connected thru wifi - check carefully the IP addresses that they are connected to on the printer's hardware control panel themselves to see if they're connected to anything in 192.168.x.x.
 

My Computer

System One

  • OS
    windows 10 ltsc

Brizzle

Member
Local time
11:26 AM
Posts
4
Location
Bristol, UK
OS
Windows 11 Home (64 bit)
@RAMWolff - although I don't have direct experience of your printer model I have used (and abused) HP printers/scanners/all-in-ones for years. One scanner I had was really well used - dozens of scans every day for about 2 years - and it developed the same symptoms as yours. The cause was that one of the cores in the little ribbon cable that connects the scanner head to the chassis of the machine had gone open circuit. The fault only manifested itself when the scanning head got to a certain point in the scan then it would stop and the computer would spend ages trying to reconnect to it. My local Epson repair centre (sadly long since closed down) knew what the problem was as soon as I described it to them.

This may not be relevant but I though I would mention it anyway. Happy hunting :)
 

My Computers

System One System Two

  • OS
    Windows 11 Home (64 bit)
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i5-8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 x 2160
    Hard Drives
    C:/ KINGSTON SA400M8480G (410GB)
    D:/ Samsung SSD 850 EVO (250GB)
    E:/ TOSHIBA HDWD110 (1TB)
    PSU
    N/K
    Case
    N/K
    Cooling
    N/K
    Keyboard
    Bluetooth wireless
    Mouse
    Bluetooth wireless
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    2 x 1TB external USB drives and 4TB Synology NAS (SHR)
    Upgraded from W10 Home on 29/04/2022
  • Operating System
    Windows 11 Home (64 bit)
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Honor MagicBook Pro
    CPU
    Intel i5-10210U
    Motherboard
    Huawei HBB-WX9-PCB M1010
    Memory
    16MB
    Graphics card(s)
    NVIDIA GeForce MX350
    Sound Card
    Intel
    Monitor(s) Displays
    Inbuilt 16.2" CMN PnP Monitor & External Dell P2212h monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    410GB HDD (manufacturer not known)
    PSU
    External 65W USB-C
    Case
    Aluminium
    Cooling
    Dual coolers
    Mouse
    Huawei HID compliant
    Keyboard
    Std QWERTY
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Upgraded from W10 on 28/04/2022

Atomic77

Active member
Local time
5:26 AM
Posts
77
Location
West Bend
OS
Windows 11
I think it helps to have a HP computer witch is my laptop but I also was able to get it to work with my DELL desktop.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 17- Ca1065cl
    CPU
    Ryzen5 3500U
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon Vega
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB
    Case
    HP LAPTOP
    Keyboard
    HP LAPTOP
    Mouse
    ELAN TOUCHPAD AND IHOME WIRELESS AND LOGICTECH CORDED
    Internet Speed
    CHARTER SPECTRUM
    Browser
    MICROSOFT EDGE
    Antivirus
    NORTON 360
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL Inspiron 5400 AIO
    CPU
    11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    Memory
    16gb
    Graphics card(s)
    Nvidia MX330
    Monitor(s) Displays
    23.8 touch screen
    Hard Drives
    1TB PLUS SSD 256GB
    Case
    DELL AIO
    Mouse
    DELL WIRELESS
    Keyboard
    DELL WIRELESS
    Internet Speed
    CHARTER SPECTRUM
    Browser
    MICROSOFT EDGE
    Antivirus
    NORTON 360
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