HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!

zbook · Mar 13, 2022

Tuneup results were unremarkable.

That is the typical reply when there are no predicted RAM failures.

This is the typical reply when there is predicted RAM failures with blocked regions:

Code:

 RAM Defects
 -----------
 identifier              {badmemory}
 badmemorylist           0x44dad4
 0x44f09b
 0x453faa
 0x45e40c
 0x46624b
 0x4695cd
 0x4810d3

Please update the progress with HP support assistant, HP UEFI hardware diagnostics, and Mcafee reinstallation.

For the Microsoft Windows troubleshooters > always click view detailed information

Indicate if the computer sleep has improved.

If it has consider turning on hibernation and turning off Windows fast startup.

Hibernation is useful for notebooks to prevent the unexpected loss of data.

jessewilliams56 · Mar 13, 2022

zbook said:
Tuneup results were unremarkable.

That is the typical reply when there are no predicted RAM failures.

This is the typical reply when there is predicted RAM failures with blocked regions:

Code:

RAM Defects ----------- identifier {badmemory} badmemorylist 0x44dad4 0x44f09b 0x453faa 0x45e40c 0x46624b 0x4695cd 0x4810d3

Please update the progress with HP support assistant, HP UEFI hardware diagnostics, and Mcafee reinstallation.

What do you mean "Tuneup results were unremarkable"?

I didn't follow you on the part where you had mentioned the RAM failures with the said code you listed.

- HP Support Assistant: Successfully updated but found no important computer updates to drivers or software.
- HP UEFI Hardware Diagnostics: Successfully updated program but did not run any troubleshooting with it as I did not know I needed to.
- McAfee: Successfully uninstalled McAfee with the McAfee removal tool and then reinstalled from CenturyLink.

- Microsoft Windows Troubleshooters: They were posted in the thread, but I will repost them now.

zbook · Mar 13, 2022

The tuneup bat script results were all unremarkable.

There were no problems reported with the operating system, component store, drive file system, etc.
The settings are now optimally configured in case there is any crash.

The RAM check was normal.

The results that I'd posted were from a computer with RAM problems for comparison.

Please run the troubleshooters again after a reboot.
If there are any problems or fixes then click view detailed information.

How is the computer sleep?

jessewilliams56 · Mar 13, 2022

zbook said:
The tuneup bat script results were all unremarkable.

There were no problems reported with the operating system, component store, drive file system, etc.
The settings are now optimally configured in case there is any crash.

The RAM check was normal.

The results that I'd posted were from a computer with RAM problems for comparison.

Please run the troubleshooters again.
If there are any problems or fixes then click view detailed information.

How is the computer sleep?

Have not checked yet if it has slept. But I will now. I will post a message to the thread as soon as it does.

jessewilliams56 · Mar 13, 2022

jessewilliams56 said:
Have not checked yet if it has slept. But I will now. I will post a message to the thread as soon as it does.

@zbook:

These are the Detailed Reports from the Troubleshooters.

Device Diagnostic Troubleshooting Report 4.png

Device Diagnostic Troubleshooting Report 3.png

Device Diagnostic Troubleshooting Report 2.png

Device Diagnostic Troubleshooting Report.png

jessewilliams56 · Mar 13, 2022

Now, I will let it rest and see if it will sleep.

zbook · Mar 13, 2022

Then reboot.

Perform Windows updates.

If sleep has been fixed then consider reenabling hibernation.

Turning off Hibernation turns off both hibernation and Windows fast startup.

After turning on hibernation turn off Windows fast startup.

To turn on hibernation open administrative command prompt and type or copy and paste:

powercfg -h on

To turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

jessewilliams56 · Mar 13, 2022

zbook said:
Then reboot.

Perform Windows updates.

If sleep has been fixed then consider reenabling hibernation.

Turning off Hibernation turns off both hibernation and Windows fast startup.

After turning on hibernation turn off Windows fast startup.

To turn on hibernation open administrative command prompt and type or copy and paste:

powercfg -h on

To turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

@zbook: Thanks for the information. It is still not going into sleep mode. I am on my Lenovo desktop and haven't bothered it. But the light on the computer is still solid white indicating it's idle.

zbook · Mar 13, 2022

Please place the computer into clean boot:

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...

www.elevenforum.com

Run:
Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Open administrative command prompt and type or copy and paste:

msdt.exe -id NetworkDiagnosticsNetworkAdapter

Uninstall Mcaffee software and make sure that Microsoft Defender is on.

Run the Microsoft Defender offline scan > report results

Monitor the computer for several hours without Mcaffee and report whether it does or does not sleep.

If the computer does not sleep then post a new V2.

If it does sleep then reinstall Mcaffee and check sleep again.

zbook · Mar 13, 2022

When available please update the progress with the steps in post #29.

jessewilliams56 · Mar 14, 2022

zbook said:
When available please update the progress with the steps in post #29.

@zbook : Update: It never slept. Just woke up and came into the Computer Room/Office to check on it, and it still isn't asleep and the battery is drained.

jessewilliams56 · Mar 14, 2022

jessewilliams56 said:
@zbook : Update: It never slept. Just woke up and came into the Computer Room/Office to check on it, and it still isn't asleep and the battery is drained.

jessewilliams56 · Mar 14, 2022

Microsoft Defender - Offline Scan reported no issues.

jessewilliams56 · Mar 14, 2022

@Winuser, I checked the videocard driver in Device Manager and everything was successfully up to date.

zbook · Mar 14, 2022

Please comment on each of the steps in post #29.

When available post a share link for
get_powercfg script
msdt.exe -id NetworkDiagnosticsNetworkAdapter

Was McAfee uninstalled for sleep testing?
Is Defender in use now?

jessewilliams56 · Mar 14, 2022

zbook said:
Please comment on each of the steps in post #29.

When available post a share link for
get_powercfg script
msdt.exe -id NetworkDiagnosticsNetworkAdapter

Was McAfee uninstalled for sleep testing?
Is Defender in use now?

@zbook: Yes, McAfee is removed from the computer and Defender is in use. It has been this way since over night. I will go back over post #29 and will have share link of the powercfg script as soon as possible.

jessewilliams56 · Mar 14, 2022

Clean Boot: Computer did not sleep when it was in a Clean Boot state.

zbook · Mar 14, 2022

Open device manager > click view > click show hidden devices > expand network adapters > right click on each:

Ethernet
Wireless

Click properties > click power management tab > post images for each Ethernet and Wireless

Run: https://www.tenforums.com/attachmen...iles-use-bsod-debugging-get_powercfg_info.bat

Run administrative command prompt: msdt.exe -id NetworkDiagnosticsNetworkAdapter
(click view detailed information)

Post share links using one drive, drop box, or google drive.