HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!


zbook

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  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
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jessewilliams56

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@zbook: Do you need screenshots of all of the adapters or just these?

Device Manager - Network Adapters 3.pngDevice Manager - Network Adapters 2.pngDevice Manager - Network Adapters 1.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

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Windows 11 Home 64-bit

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

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When the script has completed there is a popup box with instructions.


Code:
 #######################################################################################
 #                                                                                     #
 #                               Get_Powercfg_info.bat                                 #
 #                                                                                     #
 #      The log files have been put into the following ZIP file:                       #
 #                                                                                     #
      C:\Users\(the user name for your computer)\AppData\Local\Temp\Powercfg_info_2022-03-14_at_22-12-23.zip
 #                                                                                     #
 #      Please upload the file as an attachment to your post on TenForums.             #
 #      Press any key to close this window.                                            #
 #                                                                                     #
 #######################################################################################
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

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@zbook: See if this works for the Battery Report. It should be a shared link.

file:///C:/Users/jesse/AppData/Local/Temp/Temp1_Powercfg_info_2022-03-14_at_17-40-08.zip/battery-report.html
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

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To find the file:

a) use file explorer

b) or use everything search: voidtools
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

zbook

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Code:
https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2040896


Use Powershell powercfg commands to extract Power plan information.


information   Information
Get_Powercfg_info.bat - Use Powershell Powercfg commands to extract power and sleep information for the system

Written by Matthew Wai 10//2020 Updated 03/17/2021
... at the suggestion of Zbook

Runs the following Powershell commands

Powercfg /list
Powercfg /A
Powercfg -lastwake
Powercfg -devicequery wake_armed
Powercfg -waketimers
Powercfg /availablesleepstates
Powercfg /requests
Powercfg /energy
Powercfg /batteryreport
Powercfg /sleepstudy
Powercfg /systemsleepdiagnostics
Powercfg /systempowerreport




Part One
Download the batch file

Download the batch file to your Desktop or Downloads folder.


 Download Get_Powercfg_info.bat


Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

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Pell City, Alabama USA
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Windows 11 Home 64-bit
@zbook: See if you can see the Powercfg_info now.
 

Attachments

  • Powercfg_info_2022-03-14_at_17-49-15.zip
    65.2 KB · Views: 1

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

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Please post a new V2.


Do you have your printer drivers readily available?

If possible uninstall the printer(s) > check sleep

Code:
Timer set by [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (SystemEventsBroker) expires at 10:08:52 PM on 3/14/2022.
  Reason: Windows will execute 'NT TASK\HP\HP PSDr\HP PSDr Printer Health Monitor' scheduled task that requested waking the computer.

Code:
System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service    Spooler
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

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Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
V2
 

Attachments

  • JESSE-LAPTOP-(2022-03-14_18-02-44).zip
    769.5 KB · Views: 1

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

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Location
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Windows 11 Home 64-bit
Please post a new V2.


Do you have your printer drivers readily available?

If possible uninstall the printer(s) > check sleep

Code:
Timer set by [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (SystemEventsBroker) expires at 10:08:52 PM on 3/14/2022.
  Reason: Windows will execute 'NT TASK\HP\HP PSDr\HP PSDr Printer Health Monitor' scheduled task that requested waking the computer.

Code:
System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service    Spooler
Are you asking if I have any newer printer drivers available? I just got the printer not long ago. I will check for updated drivers.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

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Windows 10
It's a trial and error step to see if it is or is not preventing the computer from sleeping.

If possible uninstall the printer and it's software drivers in device manager > test sleep
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

Active member
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Thread Starter
Local time
12:05 AM
Posts
152
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
The printer is set to install firmware updates automatically from HP. I did not see anything new to download for the printer.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

Active member
VIP
Thread Starter
Local time
12:05 AM
Posts
152
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
It's a trial and error step to see if it is or is not preventing the computer from sleeping.

If possible uninstall the printer and it's software drivers in device manager > test sleep
Thanks! Will try that. This is becoming a headache. I contacted HP, and they acted like they didn't know what I was talking about when I told them the computer was having a sleep issue. Quite dumb, since they are the ones who manufactured the Laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

Well-known member
Power User
VIP
Local time
12:05 AM
Posts
1,235
OS
Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

Active member
VIP
Thread Starter
Local time
12:05 AM
Posts
152
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

Winuser

Well-known member
Pro User
VIP
Local time
1:05 AM
Posts
4,011
OS
Windows 11
Thanks! Will try that. This is becoming a headache. I contacted HP, and they acted like they didn't know what I was talking about when I told them the computer was having a sleep issue. Quite dumb, since they are the ones who manufactured the Laptop.
Not really, When you contact support they have a book they use to diagnose your problem. If the problem isn't in the book they usually can't help.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

jessewilliams56

Active member
VIP
Thread Starter
Local time
12:05 AM
Posts
152
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
Not really, When you contact support they have a book they use to diagnose your problem. If the problem isn't in the book they usually can't help.
@Winuser: It figures!
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

Well-known member
Power User
VIP
Local time
12:05 AM
Posts
1,235
OS
Windows 10
Were you able to only check Windows performance toolkit and complete the installation?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

Active member
VIP
Thread Starter
Local time
12:05 AM
Posts
152
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

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