HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!


My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook: Do you need screenshots of all of the adapters or just these?

Device Manager - Network Adapters 3.pngDevice Manager - Network Adapters 2.pngDevice Manager - Network Adapters 1.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
When the script has completed there is a popup box with instructions.


Code:
 #######################################################################################
 #                                                                                     #
 #                               Get_Powercfg_info.bat                                 #
 #                                                                                     #
 #      The log files have been put into the following ZIP file:                       #
 #                                                                                     #
      C:\Users\(the user name for your computer)\AppData\Local\Temp\Powercfg_info_2022-03-14_at_22-12-23.zip
 #                                                                                     #
 #      Please upload the file as an attachment to your post on TenForums.             #
 #      Press any key to close this window.                                            #
 #                                                                                     #
 #######################################################################################
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook: See if this works for the Battery Report. It should be a shared link.

file:///C:/Users/jesse/AppData/Local/Temp/Temp1_Powercfg_info_2022-03-14_at_17-40-08.zip/battery-report.html
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
To find the file:

a) use file explorer

b) or use everything search: voidtools
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Code:
https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2040896


Use Powershell powercfg commands to extract Power plan information.


information   Information
Get_Powercfg_info.bat - Use Powershell Powercfg commands to extract power and sleep information for the system

Written by Matthew Wai 10//2020 Updated 03/17/2021
... at the suggestion of Zbook

Runs the following Powershell commands

Powercfg /list
Powercfg /A
Powercfg -lastwake
Powercfg -devicequery wake_armed
Powercfg -waketimers
Powercfg /availablesleepstates
Powercfg /requests
Powercfg /energy
Powercfg /batteryreport
Powercfg /sleepstudy
Powercfg /systemsleepdiagnostics
Powercfg /systempowerreport




Part One
Download the batch file

Download the batch file to your Desktop or Downloads folder.


 Download Get_Powercfg_info.bat


Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook: See if you can see the Powercfg_info now.
 

Attachments

  • Powercfg_info_2022-03-14_at_17-49-15.zip
    65.2 KB · Views: 2

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
Please post a new V2.


Do you have your printer drivers readily available?

If possible uninstall the printer(s) > check sleep

Code:
Timer set by [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (SystemEventsBroker) expires at 10:08:52 PM on 3/14/2022.
  Reason: Windows will execute 'NT TASK\HP\HP PSDr\HP PSDr Printer Health Monitor' scheduled task that requested waking the computer.

Code:
System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service    Spooler
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
V2
 

Attachments

  • JESSE-LAPTOP-(2022-03-14_18-02-44).zip
    769.5 KB · Views: 2

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
Please post a new V2.


Do you have your printer drivers readily available?

If possible uninstall the printer(s) > check sleep

Code:
Timer set by [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (SystemEventsBroker) expires at 10:08:52 PM on 3/14/2022.
  Reason: Windows will execute 'NT TASK\HP\HP PSDr\HP PSDr Printer Health Monitor' scheduled task that requested waking the computer.

Code:
System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service    Spooler
Are you asking if I have any newer printer drivers available? I just got the printer not long ago. I will check for updated drivers.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
It's a trial and error step to see if it is or is not preventing the computer from sleeping.

If possible uninstall the printer and it's software drivers in device manager > test sleep
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The printer is set to install firmware updates automatically from HP. I did not see anything new to download for the printer.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
It's a trial and error step to see if it is or is not preventing the computer from sleeping.

If possible uninstall the printer and it's software drivers in device manager > test sleep
Thanks! Will try that. This is becoming a headache. I contacted HP, and they acted like they didn't know what I was talking about when I told them the computer was having a sleep issue. Quite dumb, since they are the ones who manufactured the Laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
Thanks! Will try that. This is becoming a headache. I contacted HP, and they acted like they didn't know what I was talking about when I told them the computer was having a sleep issue. Quite dumb, since they are the ones who manufactured the Laptop.
Not really, When you contact support they have a book they use to diagnose your problem. If the problem isn't in the book they usually can't help.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Not really, When you contact support they have a book they use to diagnose your problem. If the problem isn't in the book they usually can't help.
@Winuser: It figures!
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
Were you able to only check Windows performance toolkit and complete the installation?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    NETGEAR Armor by Bitdefender (Bitdefender Total Security)

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