HP Office Jet 9010 requires reinstall every 2 or 3 days


Rboppy

Rboppy

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It's actually a model 9015 wireless printer. Worked flawlessly for years on my wife's Windows 10 OS. Purchased a HP 255 G10 laptop with Windows 11 about a month ago and ever since when she try's to print, she gets an offline message and we have to remove and reinstall the printer.

She doesn't print that much, probably reinstalled the printer 5 or 6 times.
 
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Rboppy said:
It's actually a model 9015 wireless printer. Worked flawlessly for years on my wife's Windows 10 OS. Purchased a HP 255 G10 laptop with Windows 11 about a month ago and ever since when she try's to print, she gets an offline message and we have to remove and reinstall the printer.

She doesn't print that much, probably reinstalled the printer 5 or 6 times.
Click to expand...


If by "reinstall the printer", you mean the printer drivers... then you may need to disable the driver updates included in Windows updates. They tend to corrupt the already installed drivers.

www.elevenforum.com

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...
www.elevenforum.com www.elevenforum.com



The drivers MS includes with Windows Updates, will still be available for optional install.
 

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Ghot said:
If by "reinstall the printer", you mean the printer drivers... then you may need to disable the driver updates included in Windows updates. They tend to corrupt the already installed drivers.

www.elevenforum.com

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...
www.elevenforum.com www.elevenforum.com



The drivers MS includes with Windows Updates, will still be available for optional install.
Click to expand...
No, from Printers and Scanners, select her printer and remove it, then add a printer and reinstall it.
 

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Rboppy said:
No, from Printers and Scanners, select her printer and remove it, then add a printer and reinstall it.
Click to expand...


May be caused by the same issue.
That's one of the first things I do on any Windows install.
I disable the included driver updates.

They'll still get downloaded, but won't be automatically installed.
 

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Rboppy said:
No, from Printers and Scanners, select her printer and remove it, then add a printer and reinstall it
Click to expand...
Ghot's recommendation still applies.
Stop WU from updating drivers then reinstall [for the final time].


Best of luck,
Denis
 

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Try3 said:
Ghot's recommendation still applies.
Stop WU from updating drivers then reinstall [for the final time].
Click to expand...
How do I do that?
 

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I'm with @Ghot on this. I never let Windows Update install drivers for my HP Laser printer. I always download the latest drivers/software direct from the HP website.
 

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Try3 said:
Stop WU from updating drivers then reinstall [for the final time].
Click to expand...
Do I remove and reinstall the printer?
 

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It's installed by Windows as near as I can tell.
 

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I have always used HP printer software [which typically provides more functionality than WU drivers].
I don't trust Windows printer drivers.
It's your choice.


Denis
 

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There also could be leftover files from the previous installs of the driver that is causing issues. I use Driver Store Explorer to weed out old leftovers from drivers. Or use Revo Uninstaller which is good for this too. The free version should work fine.

www.majorgeeks.com

Download DriverStore Explorer 1.0.26 - MajorGeeks

DriverStore Explorer is a free and Open Source utility that makes it easier to deal with the Windows driver store. Supported operations include enumeration, adding a driver package, adding & installing, deletion, and force deletion. DriverStore Explorer allows you to enumerate or list all the...
www.majorgeeks.com
 

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It's Office Jet 9010 Series, model 9015 on the printer, the driver name is HP OfficeJet Pro series PCL-3
 

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Then my post #10 HP software download link remains correct.

Rboppy said:
the driver name is ...
Click to expand...
I urge you to download & install the complete software package not just the driver.
- Doing so will give you everything that the printer is capable of.
- I also have an HP all-in-one and I always download & install the full software.

And keep a copy of the download with your backup files so you know you can install again in the future.
HP can remove downloads for old printers.

Denis
 

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To make sure you're downloading the drivers/software for the correct model — HP model names can be confusing, and the numbers on the front panel don’t always match what Windows reports. Search on the HP support site for the exact model name and number printed on the front or back of the printer and enter that into HP’s support site. That should mean you’re downloading the correct full software package.
 

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Rboppy said:
It's Office Jet 9010 Series, model 9015 on the printer, the driver name is HP OfficeJet Pro series PCL-3
Click to expand...

Try the HP software on the Microsoft Store.
Uninstall the Printer from Printers & Scanners
Install the following app:

apps.microsoft.com

HP Smart - Free download and install on Windows | Microsoft Store

Switch to the HP app today! We moved your go to HP Smart tools to the new HP app so you can get more from your device, your way. Now you can manage multiple devices, explore more options for high quality prints or scans, and get helpful suggestions tailored to your printer—all in one place. HP...
apps.microsoft.com
 

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    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8894 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Knock wood, HPeasyStart_17_3_14 seems to have solved the problem.

Thanks everyone.
 

My Computer My Computer

At a glance

Windows 11 HomeAMD Ryzen 7 5700U16GB
OS
Windows 11 Home
Computer type
Laptop
Manufacturer/Model
Acer Aspire 3 15
CPU
AMD Ryzen 7 5700U
Memory
16GB
Monitor(s) Displays
Sceptre 24"
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