Installation failed in the SAFE_OS phase with an error during BOOT operation - updating to Windows 11 from Windows 10 on unsupported CPU/without TPM


BigDonkey

BigDonkey

Member
Local time
6:07 PM
Posts
3
OS
Windows 10
Hello,

I am having problems upgrading my Windows 10 machine to Windows 11.

I've done the registry tweaks to get past the unsupported system messages, however after the reboot I get greeted with Windows 11 logo and then black screen - no cursor, nothing.

After I reboot from that - I'm booted back into Windows 10 and I get error saying "Installation failed in the SAFE_OS phase with an error during BOOT operation" - error code 0xC1900101-0x20017.

I have safe boot disabled and running encrypted system partition using VeraCrypt - so the only way for me to upgrade is directly from Windows 10.

From what I've read - this is most likely related to some drivers I have installed, but I am unable to identify what's the actual problem.

SetupDiag logs
Upgrade_failure_logs_2021-11-26_09-55-55

I will be grateful for any help.
 
Windows Build/Version
Windows 21H1 (OS Build 19043.1387)

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    i7-6850k
    Motherboard
    MSI X99A Gaming Pro Carbon
    Memory
    65435 MB
    Graphics Card(s)
    NVIDIA GeForce 1080 SLI
    Sound Card
    ASUS Essence STX II
    Monitor(s) Displays
    3x
    Screen Resolution
    1440p
Code: 
Error = 0xC1900101-0x20017


If possible uninstall any of these non-Microsoft software:

a) antivirus

[KB2289] Manually uninstall your ESET product using the ESET uninstaller tool

support.eset.com support.eset.com

b) firewall


c) drive encryption

VeraCrypt - Free Open source disk encryption with strong security for the Paranoid - VeraCrypt Documentation

documentation.help documentation.help








Then perform an in place upgrade repair in clean boot.
www.tenforums.com

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
www.tenforums.com www.tenforums.com
www.tenforums.com

Repair Install Windows 10 with an In-place Upgrade

How to Do a Repair Install of Windows 10 with an In-place Upgrade
www.tenforums.com www.tenforums.com


For any failure after all of the above steps post new logs:

Run:
Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.
V2: BSOD - Posting Instructions - Windows 10 Help Forums
Windows 11 compatibility checker: Upgrade to the New Windows 11 OS | Microsoft
docs.microsoft.com

SetupDiag - Windows Deployment

SetupDiag works by examining Windows Setup log files. This article shows how to use the SetupDiag tool to diagnose Windows Setup errors.
docs.microsoft.com
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Check the PC manufacturer for any BIOS updates. That error message can also point to a need for a BIOS update.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
Bastet said:
Check the PC manufacturer for any BIOS updates. That error message can also point to a need for a BIOS update.
Click to expand...

Hello,

Thank you guys for your input.

I've managed to get forward into the update progress.

I decrypted my system volume with VeraCrypt - that got rid of the SAFE_OS/BOOT problem.

Now, when I tried going into safe mode - I was presented with black screen. Nothing would work. Turns out, apperantly X99 implementation of VT-d can cause issues with this. Disabling it allowed me to enter safe mode and remove ESET.

The update progressed fine till 48% mark when it simply freezed.

I've rebooted, ran SetupDiag and it looks like the problem is chipset drivers now.

Code: 
Error: Found a device installation failure during device install phase.
Device Installation failure detected!
Device Description: PCI\VEN_8086&DEV_8D16
HardwareId: PCI\VEN_8086&DEV_8D16&SUBSYS_7A201462&REV_D5\3&11583659&0&E3
Inf Name: wellsburgsystem.inf
Driver Version: 10.1.1.45

Recommend you update the driver package or remove the device and drivers, and try again.

I'll try looking around for newer chipset drivers for my motherboard, in meanwhile, I would appreciate your input on this issue.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    i7-6850k
    Motherboard
    MSI X99A Gaming Pro Carbon
    Memory
    65435 MB
    Graphics Card(s)
    NVIDIA GeForce 1080 SLI
    Sound Card
    ASUS Essence STX II
    Monitor(s) Displays
    3x
    Screen Resolution
    1440p

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
You could try upgrading offline using the media creation tool, once downloaded disconnect from the internet & when asked, choose not to download updates.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
I've updated the chipset drivers manually. I had another error related to Intel Watchdog Timer Driver, so I've updated that manually as well.

I have successfully updated my Windows 10 machine to Windows 11 that way.

Hopefully this thread will help someone.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    i7-6850k
    Motherboard
    MSI X99A Gaming Pro Carbon
    Memory
    65435 MB
    Graphics Card(s)
    NVIDIA GeForce 1080 SLI
    Sound Card
    ASUS Essence STX II
    Monitor(s) Displays
    3x
    Screen Resolution
    1440p
Nice progress.

Please modify the roll back settings so that you have 60 days to test drive.

Open administrative command prompt and type or copy and paste:
DISM /Online /Get-OSUninstallWindow
DISM /Online /Set-OSUninstallWindow /Value:60
DISM /Online /Get-OSUninstallWindow

Post an image of the commands with results into this thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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