Intel releases new information on extended warranty for 13th/14th gen desktop processors


Marcus Vinicus

Marcus Vinicus

Semper paratus
Pro User
VIP
Local time
11:02 AM
Posts
1,422
Location
New Zealand
OS
Windows 11 Pro 24H2 26120.4230
Not sure if this is the right place for this?
UPDATE: I just noticed there is a similar thread over at Windows News. Mods can move or delete this if they wish.

As previously announced by Intel they're extending the warranty for 13th/14th generation processors from 3 to 5 years.

intel extended warranty raptor lake.png

community.intel.com

Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause* Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on...
community.intel.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26120.4230
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master 3S
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 25.5.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
All UK members should note we are covered under UK consumer law for 6 years for such manufacturing defects already admitted by Intel
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
So faulty cpus still need to be returned first before a replacement will be sent out? What about people that need to work? I am self employed and being without my pc for a few weeks is unacceptable. I also contacted the shop I purchased the cpu from (PB Tech in New Zealand) and they are not really interested in helping at all.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i9 14900KF
    Motherboard
    Asus z790 ProArt Creator WiFi
    Memory
    64GB Corsair Vengeance RGB
    Graphics Card(s)
    MSI 4090 Suprim X
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Asus 24". 1 x Asus 32"
    Screen Resolution
    1920x1080 & 2560 x 1440
    Hard Drives
    Multiple
    PSU
    Corsair 1200HX
    Case
    Corsair 7000D RGB
    Cooling
    Corsair H150I Capellix XT
    Keyboard
    Corsair K70 RGB MK.2
    Mouse
    Corsair M55 RGB Pro
    Internet Speed
    1000Mb/s
    Browser
    Edge
    Antivirus
    Windows Default
PurSpyk!! said:
So faulty cpus still need to be returned first before a replacement will be sent out? What about people that need to work? I am self employed and being without my pc for a few weeks is unacceptable. I also contacted the shop I purchased the cpu from (PB Tech in New Zealand) and they are not really interested in helping at all.
Click to expand...
I wonder how common cross-shipping a replacement for a defective component is? (I've done it in the past. The company is given a credit card number, and they ship the replacement immediately. They only charge the card if the defective part isn't returned within a specified time.)

I suspect that it's unusual.

In the "let them eat cake!" line, and to state the obvious, it's handy to have a spare PC if your livelihood depends on having a working machine. I'm sorry that you lack a spare.
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
:shawn:

www.elevenforum.com

Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update

Intel Community: UPDATE 8/05: Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program. Intel Core 13th/14th...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
bobkn said:
I wonder how common cross-shipping a replacement for a defective component is? (I've done it in the past. The company is given a credit card number, and they ship the replacement immediately. They only charge the card if the defective part isn't returned within a specified time.)

I suspect that it's unusual.

In the "let them eat cake!" line, and to state the obvious, it's handy to have a spare PC if your livelihood depends on having a working machine. I'm sorry that you lack a spare.
Click to expand...

I have other computers but not powerful enough for my rendering work and therefore the purchase of a new computer. In the end the consumer always suffers.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i9 14900KF
    Motherboard
    Asus z790 ProArt Creator WiFi
    Memory
    64GB Corsair Vengeance RGB
    Graphics Card(s)
    MSI 4090 Suprim X
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Asus 24". 1 x Asus 32"
    Screen Resolution
    1920x1080 & 2560 x 1440
    Hard Drives
    Multiple
    PSU
    Corsair 1200HX
    Case
    Corsair 7000D RGB
    Cooling
    Corsair H150I Capellix XT
    Keyboard
    Corsair K70 RGB MK.2
    Mouse
    Corsair M55 RGB Pro
    Internet Speed
    1000Mb/s
    Browser
    Edge
    Antivirus
    Windows Default
PurSpyk!! said:
I have other computers but not powerful enough for my rendering work and therefore the purchase of a new computer. In the end the consumer always suffers.
Click to expand...
Sorry.

That raises the ante quite a lot.
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
You must log in or register to reply here.

Similar threads

Asus rolling out new BIOS for Raptor Lake boards (13th, 14th gen)
Replies
13
Views
1K
gunrunnerjohn
gunrunnerjohn
July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors
Replies
2
Views
874
PerpetualCycle
PerpetualCycle
  • Article Article
Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update
2
Replies
25
Views
3K
Brink
Brink
  • Article Article
July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors
2 3 4
Replies
72
Views
13K
HRPuffnstuff
HRPuffnstuff
  • Article Article
MSI Updated BIOS for Intel Core 13th and 14th Gen Desktop Processor Instability
Replies
1
Views
946
HRPuffnstuff
HRPuffnstuff

Latest Support Threads

Latest Tutorials

Back
Top Bottom