Solved KB5017389 - Build(22671.607) - Fails to Install


IanMosley

IanMosley

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Location
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OS
Windows 11 Pro 26H2 (Build 26300.9539)
The update dowloads OK (?); however fails to update -

You are 30% complete
--> Restart
--> 36% Complete
--> Restart
--> 96% Complete
--> Restart
--> 37% Complete
--> Restart
--> 94% Complete
--> Somerthing did't go as planned, no need to worry - undoing changes
--> Restart
-- > System boots back to Build(22671.521)

Does anyone have any suggestions as to why this is happening?
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Pro 26H2 (Build 26300.9539)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 26H2 (Build 26300.9539)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
First you say you are on (22671.521) which is an insider preview build. I am assuming you want to stay on the insider ring. Read this article How to install Windows 11 Insider preview on unsupported devices
Now that 22H2 is officially available, it appears to me that you will have to switch to the Dev build.
Before attempting anything make sure you have a backup of your current installation.
 
Last edited:

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9445i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9445AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
glasskuter said:
First you say you are on (22671.521) which is an insider preview build.
Click to expand...
This is the build for GA Windows 11 2022 Update,.

Did a 'Repair Install' using the build .382 ISO (which, actually, installs build .521 !??!).

Issue same as before.
 

My Computer My Computer

At a glance

Windows 11 Pro 26H2 (Build 26300.9539)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 26H2 (Build 26300.9539)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
I got the same problem. I'm on Windows 11 Pro x64 22H2 build 22621.521 and the update fails to install. It reboots 3 or 4 times. Update installation reaches 96% and then it starts reverting. Again taking 3 or 4 restarts to revert everything.

I tried manually downloading and installing the update from MS Update Catalog, but same error.
I'm running under the built-in Administrator account, with ZoneAlarm Free firewall v. 15.8.211.19229 and Malwarebytes Premium v. 4.5.14.210

I already tried:
  • Running the Windows Update troubleshooter
  • Running "DISM /Online /Cleanup-Image /RestoreHealth"
  • Running "sfc /scannow"
 

My Computer My Computer

At a glance

Windows 11 Pro x64AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 1...64GB DDR5 4800 ECC Registered, Quad channelNVIDIA GeForce RTX 4070 Ti Super Inno3D
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Dell Precision 7875
CPU
AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 16c 32t
Motherboard
Dell Precision 7875 System Board
Memory
64GB DDR5 4800 ECC Registered, Quad channel
Graphics Card(s)
NVIDIA GeForce RTX 4070 Ti Super Inno3D
Sound Card
Creative X-Fi Titanium Fatal1ty Professional Series
Monitor(s) Displays
Dell UltraSharp U3415W
Screen Resolution
3440x1440
Hard Drives
SK hynix PC801 PCIe Gen4 x4 NVMe M.2 2280 SSD 1TB first SSD
Corsair MP600 Pro NH PCIe Gen4 x4 NVMe M.2 2280 SSD 8TB second SSD
PSU
Dell 1350 Power Supply for Precision 7875
Case
Dell Precision 7875
Cooling
Air
Keyboard
Microsoft Natural Ergonomic Keyboard 4000 (Qwerty US)
Mouse
3M EM500GPL
Internet Speed
150mbit down, 15mbit up
Browser
Firefox
Antivirus
Eset
Other Info
Full specs
https://tweakers.net/gallery/23645/inventaris/?inv_id=3451440

My Computer My Computer

At a glance

Windows 11 Pro 26H2 (Build 26300.9539)Intel Core Ultra 9 285 5.6 GHz32.00 GBIntel Integrated Graphics (128 MB)
OS
Windows 11 Pro 26H2 (Build 26300.9539)
Computer type
PC/Desktop
Manufacturer/Model
Dell Pro Max Tower T2 FCT2250
CPU
Intel Core Ultra 9 285 5.6 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel Integrated Graphics (128 MB)
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
1 x 4TB Seagate STGX4000400 External HDD
1 x 6TB WD Elements AE 2689 External HDD
PSU
500 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 022RY57
BaseBoard Version A01
IanMosley said:
I've just - literally - managed to fix it!!

FIXED: KB5017389 - Build(22621.607) - Fails to Install
Click to expand...

Unfortunately, that did not fix this problem for me. It still restarts 3 times, update installation reaches 96%, then it starts reverting everything with multiple reboots.

Update: Uninstalling ZoneAlarm free firewall did NOT solve the issue.
Update: Uninstalling Malwarebytes Premium most likely solved this issue for me. (Needs verification)
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Pro x64AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 1...64GB DDR5 4800 ECC Registered, Quad channelNVIDIA GeForce RTX 4070 Ti Super Inno3D
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Dell Precision 7875
CPU
AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 16c 32t
Motherboard
Dell Precision 7875 System Board
Memory
64GB DDR5 4800 ECC Registered, Quad channel
Graphics Card(s)
NVIDIA GeForce RTX 4070 Ti Super Inno3D
Sound Card
Creative X-Fi Titanium Fatal1ty Professional Series
Monitor(s) Displays
Dell UltraSharp U3415W
Screen Resolution
3440x1440
Hard Drives
SK hynix PC801 PCIe Gen4 x4 NVMe M.2 2280 SSD 1TB first SSD
Corsair MP600 Pro NH PCIe Gen4 x4 NVMe M.2 2280 SSD 8TB second SSD
PSU
Dell 1350 Power Supply for Precision 7875
Case
Dell Precision 7875
Cooling
Air
Keyboard
Microsoft Natural Ergonomic Keyboard 4000 (Qwerty US)
Mouse
3M EM500GPL
Internet Speed
150mbit down, 15mbit up
Browser
Firefox
Antivirus
Eset
Other Info
Full specs
https://tweakers.net/gallery/23645/inventaris/?inv_id=3451440
Update 2: I confirmed Malwarebytes being the culprit in my case. A second PC had the same issue and when I uninstalled Malwarebytes Premium first the issue was solved.
 

My Computer My Computer

At a glance

Windows 11 Pro x64AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 1...64GB DDR5 4800 ECC Registered, Quad channelNVIDIA GeForce RTX 4070 Ti Super Inno3D
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Dell Precision 7875
CPU
AMD Ryzen Threadripper Pro 7955WX, 4.5 GHz, 16c 32t
Motherboard
Dell Precision 7875 System Board
Memory
64GB DDR5 4800 ECC Registered, Quad channel
Graphics Card(s)
NVIDIA GeForce RTX 4070 Ti Super Inno3D
Sound Card
Creative X-Fi Titanium Fatal1ty Professional Series
Monitor(s) Displays
Dell UltraSharp U3415W
Screen Resolution
3440x1440
Hard Drives
SK hynix PC801 PCIe Gen4 x4 NVMe M.2 2280 SSD 1TB first SSD
Corsair MP600 Pro NH PCIe Gen4 x4 NVMe M.2 2280 SSD 8TB second SSD
PSU
Dell 1350 Power Supply for Precision 7875
Case
Dell Precision 7875
Cooling
Air
Keyboard
Microsoft Natural Ergonomic Keyboard 4000 (Qwerty US)
Mouse
3M EM500GPL
Internet Speed
150mbit down, 15mbit up
Browser
Firefox
Antivirus
Eset
Other Info
Full specs
https://tweakers.net/gallery/23645/inventaris/?inv_id=3451440
Similar problem with this update - the first that I can remember having so many problems with in the past 15 years. I've tried a myriad of workarounds but I can't get it installed. No antivirus software installed on my system, apart from Windows Defender.

The update is found, downloaded, installation starts, reaches 100% and then silently fails - Windows Update just goes to the 'green tick - everything's updated' screen. When one tries to once again search for updates, an error pops up about this update:

1664737619440.png

Each time,the error code is different, cycling between:

0x80070002
0x800f0988
0x80248007

which all relate to corrupt system files/WU components.. yet everything's up to snuff, checked with DISM, sfc, multiple WU catalog resets...

Weird.
 

My Computer My Computer

At a glance

Windows 11 Pro 22H2
OS
Windows 11 Pro 22H2
I had the same problem with failure to install KB5017389 and followed the advise from Porthos in the Malwarebytes Forum:
"For you and other readers....
If/when Malwarebytes is an issue, It does not have to be uninstalled just properly disabled.
First open Malwarebytes and turn off start with Windows.
Restart the computer and do the update again."
The strange thing about this is that last months update KB installed OK on my 3 computers without disabling Malwarebytes, while the two previous month's updates required disabling all 4 of the Malwarebytes Protections, or simply setting it to not start with Windows and rebooting as Porthos recommended.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 22621.2428Ryzen 7 5800X32 GB Crucial 3200 MHzNvidia GTX 3060 Ti
    OS
    Windows 11 Pro 22621.2428
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 7 5800X
    Motherboard
    ASUS TUF Gaming X570-Pro WiFi
    Memory
    32 GB Crucial 3200 MHz
    Graphics Card(s)
    Nvidia GTX 3060 Ti
    Sound Card
    none
    Monitor(s) Displays
    LG 29UB55 B 29 inch
    Screen Resolution
    2560 x 1080
    Hard Drives
    Samsung 980 Pro 1 TB NVMe SSD
    PSU
    Seasonic Focus GM650
    Case
    Fractal Design Define 7 Compact
    Cooling
    Noctua NH-U12A CPU Cooler
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    115 Mbps download
    Browser
    Google Chrome with Duck Duck Go search
    Antivirus
    Bitdefender Total Security and Malwarebytes Premium 4.5.11

  • At a glance

    Windows 11 Pro 22621.2428AMD Ryzen 7 4700U16 GBnone
    Operating System
    Windows 11 Pro 22621.2428
    Computer type
    Laptop
    Manufacturer/Model
    ACER Asprire 5 A515-44-R2SA
    CPU
    AMD Ryzen 7 4700U
    Motherboard
    RO Calla_RN
    Memory
    16 GB
    Graphics card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Built in
    Screen Resolution
    1080
    Hard Drives
    SK hynix Gold P31 NVMe 1 TB
    PSU
    built in
    Case
    included
    Cooling
    stock
    Keyboard
    Logitech K520 wireless
    Mouse
    Logitech M310 wireless
    Internet Speed
    354 Mbps
    Browser
    Brave
    Antivirus
    Malwarebytes Pro and BitDefender with exceptions and allowed lists. They have been running together for years.
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