Laptop Restart/Crash Help Requested


Skeet1983

Skeet1983

Well-known member
Member
Local time
8:57 AM
Posts
71
OS
Windows 11 Version 25H2
Hi guys. I have a gaming laptop, that has restarted on it's own 2 times in the past 7 days. I guess that it was a crash, but today was the first time I saw it happen. There was no error message displayed, but I did go into Windows Event Viewer, and it said that it was a Kernel-Power crash/restart, with Event ID 41. Should I be concerned about this, and is there a fix for this issue? My laptop is running Windows 11 64-bit. Here are laptop specs:

- Windows 11 64-bit, Version 22H2, OS Build 22621.2861
- 64GB System RAM
- Nvidia RTX 3080 Graphics Card w/ 16GB VRAM
- AMD Ryzen 9 5900HX @ 3.30 GHz
- 2x 4TB SSD's (Primary SSD with OS has about 300GB remaining)

Thoughts and help appreciated :)
 
Windows Build/Version
Windows 11 64-bit, Version 22H2, OS Build 22621.2861

My Computer

System One

  • OS
    Windows 11 Version 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 5 Pro 16ADR10
    CPU
    Processor: AMD Ryzen 7 8745HX with Radeon Graphics
    Memory
    32 GB
    Graphics Card(s)
    Nvidia GeForce RTX 5060 8 GB
    Screen Resolution
    2560*1600
    Hard Drives
    2x 4TB NVME SSD's, both M2 2280 Form Factor
    Browser
    Microsoft Edge
    Antivirus
    Microsoft/Windows Defender
Yes, you should be concerned.
Follow the instructions and start a new thread in the BSOD section of the Forum
BSOD - Posting Instructions
 

My Computer

System One

  • OS
    Windows 11 Pro Insider 64 bit 25H2 26200.5742
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 9700K 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gaming keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Skeet1983 said:
Hi guys. I have a gaming laptop, that has restarted on it's own 2 times in the past 7 days. I guess that it was a crash, but today was the first time I saw it happen. There was no error message displayed, but I did go into Windows Event Viewer, and it said that it was a Kernel-Power crash/restart, with Event ID 41. Should I be concerned about this, and is there a fix for this issue? My laptop is running Windows 11 64-bit. Here are laptop specs:

- Windows 11 64-bit, Version 22H2, OS Build 22621.2861
- 64GB System RAM
- Nvidia RTX 3080 Graphics Card w/ 16GB VRAM
- AMD Ryzen 9 5900HX @ 3.30 GHz
- 2x 4TB SSD's (Primary SSD with OS has about 300GB remaining)

Thoughts and help appreciated :)
Click to expand...
You can go through the checklist at the following site for some information that may help. Also, follow Spunk's suggestion for additional help.

www.stellarinfo.com

How to Fix Kernel Power Error 41 in Windows 11/10?

tl;dr The Kernel-Power Error 41 (Event ID 41) indicates that Windows rebooted without shutting down cleanly first. Here are the most effective fixes:• Check Hardware: Ensure your Power Supply Unit (PSU) has sufficient wattage and cables are secure. Listen for strange noises from the hard drive...
www.stellarinfo.com
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV

My Computer

System One

  • OS
    Windows 11 Version 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 5 Pro 16ADR10
    CPU
    Processor: AMD Ryzen 7 8745HX with Radeon Graphics
    Memory
    32 GB
    Graphics Card(s)
    Nvidia GeForce RTX 5060 8 GB
    Screen Resolution
    2560*1600
    Hard Drives
    2x 4TB NVME SSD's, both M2 2280 Form Factor
    Browser
    Microsoft Edge
    Antivirus
    Microsoft/Windows Defender
The event 41 kernel power means that there is something happened unexpectedly that blocked Windows from turning off properly, and there is a message saying that “The system has rebooted without cleanly shutting down first. Here's why Kernel Power Error 41 happens and how to fix it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Please perform the following steps:

1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Post a link for the motherboard website


3) The BIOS Version/Date American Megatrends International, LLC. N.1.21ELU06, 6/22/2021

Check for a BIOS upgrade



4) Uninstall the Nvidia GPU drivers using DDU > reinstall from the Nvidia website

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com www.sevenforums.com

www.wagnardsoft.com

Download Display Driver Uninstaller (DDU) Official Latest Version

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.
www.wagnardsoft.com www.wagnardsoft.com

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com



5) Reinstall these AMD drivers:

a) Chipset drivers

b) Audio-CoProcesser-Driver

amdacpbus Audio Coprocessr Driver for DSP c:\windows\system32\driverstore\filerepository\amdacpbus.inf_amd64_6742ef4ed72f99c3\amdacpbus.sys


Code: 
C:\Windows\System32\DriverStore\FileRepository\amdacpbus.inf_amd64_6742ef4ed72f99c3\amdacpbus.sys, 2.89.0000.0072 (English), 1/5/2021 09:27:46, 9243584 bytes

Code: 
Name    NVIDIA GeForce RTX 3080 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_249C&SUBSYS_11141D05&REV_A1\4&18A5DB89&0&0009
Adapter Type    NVIDIA GeForce RTX 3080 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll
Driver Version    31.0.15.3713
INF File    oem5.inf (Section082 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVTFIG.INF_AMD64_F070A0C66C044D2B\NVLDDMKM.SYS (31.0.15.3713, 56.42 MB (59,157,640 bytes), 8/31/2023 2:42 PM)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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