Laptop Restart/Crash Help Requested

Skeet1983 · Jan 4, 2024

Hi guys. I have a gaming laptop, that has restarted on it's own 2 times in the past 7 days. I guess that it was a crash, but today was the first time I saw it happen. There was no error message displayed, but I did go into Windows Event Viewer, and it said that it was a Kernel-Power crash/restart, with Event ID 41. Should I be concerned about this, and is there a fix for this issue? My laptop is running Windows 11 64-bit. Here are laptop specs:

- Windows 11 64-bit, Version 22H2, OS Build 22621.2861
- 64GB System RAM
- Nvidia RTX 3080 Graphics Card w/ 16GB VRAM
- AMD Ryzen 9 5900HX @ 3.30 GHz
- 2x 4TB SSD's (Primary SSD with OS has about 300GB remaining)

Thoughts and help appreciated :)

Spunk · Jan 4, 2024

Yes, you should be concerned.
Follow the instructions and start a new thread in the BSOD section of the Forum
BSOD - Posting Instructions

Sir_George · Jan 4, 2024

Skeet1983 said:
Hi guys. I have a gaming laptop, that has restarted on it's own 2 times in the past 7 days. I guess that it was a crash, but today was the first time I saw it happen. There was no error message displayed, but I did go into Windows Event Viewer, and it said that it was a Kernel-Power crash/restart, with Event ID 41. Should I be concerned about this, and is there a fix for this issue? My laptop is running Windows 11 64-bit. Here are laptop specs:

- Windows 11 64-bit, Version 22H2, OS Build 22621.2861
- 64GB System RAM
- Nvidia RTX 3080 Graphics Card w/ 16GB VRAM
- AMD Ryzen 9 5900HX @ 3.30 GHz
- 2x 4TB SSD's (Primary SSD with OS has about 300GB remaining)

Thoughts and help appreciated :)

You can go through the checklist at the following site for some information that may help. Also, follow Spunk's suggestion for additional help.

How to Fix Kernel Power Error 41 in Windows 10? | Stellar

The Kernel Power 41 error in Windows 10 can even be caused by a random restart. Here this complete guide will help you fix this issue easily.

www.stellarinfo.com

Skeet1983 · Jan 4, 2024

Here is link to V2 Log Collector ZIP: GAMING-GP17-(2024-01-04_16-15-27).zip

FreeBooter · Jan 4, 2024

The event 41 kernel power means that there is something happened unexpectedly that blocked Windows from turning off properly, and there is a message saying that “The system has rebooted without cleanly shutting down first. Here's why Kernel Power Error 41 happens and how to fix it.

zbook · Jan 5, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Post a link for the motherboard website

3) The BIOS Version/Date American Megatrends International, LLC. N.1.21ELU06, 6/22/2021

Check for a BIOS upgrade

4) Uninstall the Nvidia GPU drivers using DDU > reinstall from the Nvidia website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

5) Reinstall these AMD drivers:

a) Chipset drivers

b) Audio-CoProcesser-Driver

amdacpbus Audio Coprocessr Driver for DSP c:\windows\system32\driverstore\filerepository\amdacpbus.inf_amd64_6742ef4ed72f99c3\amdacpbus.sys

Code:

C:\Windows\System32\DriverStore\FileRepository\amdacpbus.inf_amd64_6742ef4ed72f99c3\amdacpbus.sys, 2.89.0000.0072 (English), 1/5/2021 09:27:46, 9243584 bytes

Code:

Name    NVIDIA GeForce RTX 3080 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_249C&SUBSYS_11141D05&REV_A1\4&18A5DB89&0&0009
Adapter Type    NVIDIA GeForce RTX 3080 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvtfig.inf_amd64_f070a0c66c044d2b\nvldumdx.dll
Driver Version    31.0.15.3713
INF File    oem5.inf (Section082 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVTFIG.INF_AMD64_F070A0C66C044D2B\NVLDDMKM.SYS (31.0.15.3713, 56.42 MB (59,157,640 bytes), 8/31/2023 2:42 PM)