Laptop will not go to sleep!

jstaaron · Oct 17, 2025

zbook said:
Eleven Forum = EF

Ten Forum = TF

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Okay got it.

I ran the powercfg bat file.

but I couldn't find the saved file at the location.

I searched in everything, it shows nothing.

jstaaron · Oct 17, 2025

zbook said:
Eleven Forum = EF

Ten Forum = TF

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Question: with everything uploaded so far. Have we been able to narrow down the problem? is it an app? is it a system issue? hardware issue?

zbook · Oct 17, 2025

The BIOS and drivers are 2015 to 2018 on the Lenovo website.

create-system-restore-point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Trial and error steps:

See if reinstalling the Chipset MEI driver and GPU drivers from the Lenovo website makes any impact:

(enter the serial number)

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-15isk/downloads/ds105098-intel-management-engine-interface-driver-for-windows-10-64-bit-notebook?category=Motherboard%20Devices%20%28Backplanes,%20core%20chipset,%20onboard%20video,%20PCIe%20switches%29

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-15isk/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

1) Please make free or pay backup images:

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

Macrium is widely used in Ten Forums.

Macrium Software | Your Image is Everything

Backup and Recovery Software for Critical Systems | Macrium

Fast, reliable backup and recovery software for Windows, OT, OEM and enterprise environments. Minimize downtime with proven system imaging, rapid restore and simple deployment.

www.macrium.com

Download Macrium Reflect FREE Edition 8.0.7783 - MajorGeeks

With Macrium Reflect Free Edition you'll be able to easily make an accurate and reliable image of your HDD or individual partitions. Using this image you can restore the entire disk, partition or...

www.majorgeeks.com

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

2) Clean install Windows 10

Clean Install Windows 10

How to Clean Install Windows 10

www.tenforums.com

Download Windows 10 ISO File

How to Download Official Windows 10 ISO file from Microsoft

www.tenforums.com

Download Windows 10

3) Document sleep capability

4) Upgrade to Windows 11 > report sleep capability / inability

5) Plan to restore an image after trial and error / diagnostics have completed

jstaaron · Oct 17, 2025

zbook said:
1) Please make free or pay backup images:

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

Macrium is widely used in Ten Forums.

Macrium Software | Your Image is Everything

Backup and Recovery Software for Critical Systems | Macrium

Fast, reliable backup and recovery software for Windows, OT, OEM and enterprise environments. Minimize downtime with proven system imaging, rapid restore and simple deployment.

www.macrium.com

Download Macrium Reflect FREE Edition 8.0.7783 - MajorGeeks

With Macrium Reflect Free Edition you'll be able to easily make an accurate and reliable image of your HDD or individual partitions. Using this image you can restore the entire disk, partition or...

www.majorgeeks.com

Backup and Restore with Macrium Reflect

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

2) Clean install Windows 10

Clean Install Windows 10

How to Clean Install Windows 10

www.tenforums.com

3) Document sleep capability

4) Upgrade to Windows 11 > report sleep capability / inability

5) Plan to restore an image after trial and error / diagnostics have completed

K so go back to windows 10. Then upgrade to windows 11.

It's too much. I will just continue using hibernate. I mean it sucks but it is what it is.

I take it that from the reports you haven't been able to narrow down the problem??

zbook · Oct 17, 2025

Please see the edit.

Try3 · Oct 17, 2025

jstaaron said:
It's too much. I will just continue using hibernate

Didn't my post #29 Event viewer suggestion yield any useful information?
And my post #14 & post #31 question - do other user accounts have sleep problems?

Denis

jstaaron · Oct 17, 2025

Try3 said:
Didn't my post #29 Event viewer suggestion yield any useful information?
And my post #14 & post #31 question - do other user accounts have sleep problems?

Denis

there are no other user accounts present. It's just one local account.

I looked for options to create another local account but couldn't find it. How do I create another local account in windows 11?

This whole thing is frustrating.

It's a simple sleep function. Why is diagnosing the cause such a pain?

Why is making a local account a taboo for windows 11?

I don't get this. It's like they just don't care about user experience.

Try3 · Oct 17, 2025

jstaaron said:
How do I create another local account in windows 11?

Add Local Account - ElevenForumTutorials
Change to Admin account type in Windows 11 - In the above ElevenForumTutorial, Option 1 Step 10 shows the Change account type button and it is used in the same way as it is in Change to Admin account type - TenForumsTutorials

Denis

jstaaron · Oct 17, 2025

Try3 said:
Add Local Account - ElevenForumTutorials
Change to Admin account type in Windows 11 - In the above ElevenForumTutorial, Option 1 Step 10 shows the Change account type button and it is used in the same way as it is in Change to Admin account type - TenForumsTutorials

Denis

thanks for the link.

made another local account. still will not sleep.

it goes to sleep and then wakes up to the lock screen.

spapakons · Oct 17, 2025

Have you updated ALL your drivers, including chipset, from MANUFACTURER, NOT Windows Update? Even if some of them are the same version, installing again might fix issues, aka in-place upgrade/repair. Windows Update will report there are no newer drivers if it doesn't find new versions. It won't reinstall anything to fix issues. Also as I have said in many threads, Windows Update usually installs the absolute basic (core) driver that makes the device work, let alone it might be an older version than latest official OEM driver. No access to all device features, no Control Panel to adjust performance and quality, nothing. Just make the device work, Linux generic driver style. Everyone using Linux knows to have access to all features and better performance he must install the OEM proprietary drivers. Same here in Windows. To get the best compatibility and performance out of your devices you must devote some time and manually download all OFFICIAL drivers from manufacturer. Forget the easy and lazy option called Windows Update. "If you want the work done properly, do it yourself" as they say. After you update ALL the drivers, check the sleep function again.

I had also recommended to disable all startup applications and non-Microsoft services like app Updaters and other useless nonsense. Have you? One app or service running in the background might prevent the system to sleep.

Try3 · Oct 17, 2025

jstaaron said:
made another local account. still will not sleep.

it goes to sleep and then wakes up to the lock screen

Pardon?

If you mean that both accounts go to sleep but immediately wake up again [to the lock screen] then I would have though that that suggested Event viewer, Custom view might yield some info about what's waking it up.

Try3 said:
Didn't my post #29 Event viewer suggestion yield any useful information?

Best of luck,
Denis

jstaaron · Oct 17, 2025

spapakons said:
Have you updated ALL your drivers, including chipset, from MANUFACTURER, NOT Windows Update? Even if some of them are the same version, installing again might fix issues, aka in-place upgrade/repair. Windows Update will report there are no newer drivers if it doesn't find new versions. It won't reinstall anything to fix issues. Also as I have said in many threads, Windows Update usually installs the absolute basic (core) driver that makes the device work, let alone it might be an older version than latest official OEM driver. No access to all device features, no Control Panel to adjust performance and quality, nothing. Just make the device work, Linux generic driver style. Everyone using Linux knows to have access to all features and better performance he must install the OEM proprietary drivers. Same here in Windows. To get the best compatibility and performance out of your devices you must devote some time and manually download all OFFICIAL drivers from manufacturer. Forget the easy and lazy option called Windows Update. "If you want the work done properly, do it yourself" as they say. After you update ALL the drivers, check the sleep function again.

Yes, I have.

I have a lenovo Y700.

I went to this website.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-15isk/80nv/downloads/driver-list

Manually downloaded and installed all the available drivers.

spapakons said:
I had also recommended to disable all startup applications and non-Microsoft services like app Updaters and other useless nonsense. Have you? One app or service running in the background might prevent the system to sleep.

Confirmed. I have disabled all the startup apps. All of them.

At this point, I have made peace with using hibernation as my sleep option.

This is outrageously dumb. But it is what it is. This is my work laptop and I will make do with hibernation.

I seriously appreciate all the input and suggestions.

If anyone is reading this and comes to find a solution. Please do let me know.

Cheers

jstaaron · Oct 17, 2025

Try3 said:
Pardon?

If you mean that both accounts go to sleep but immediately wake up again [to the lock screen] then I would have though that that suggested Event viewer, Custom view might yield some info about what's waking it up.

Best of luck,
Denis

Hey Denis,

Affirmative, both accounts enter sleep for a split second but wakes up almost instantly to the lock screen.

The information I got was power button, Local service (see attached)

I do not know what this means. Since, my power button is not stuck nor do I press it.

spapakons · Oct 17, 2025

Last thing to check is to open Device Manager, right-click on network and USB devices and then select Properties. Go to Power Management and uncheck the box "Allow this device to wake the Computer". Test sleep again. Do that for any other device that has a Power Management tab in Properties, test sleep again.

Also in Control Panel, Power Options, Edit Plan Settings, Advanced Power Settings, expand Sleep section and make sure "Allow wake timers" is disabled.
Again in the Advance Power Settings, go to Multimedia Settings section, set "When sharing media" to "Allow the computer to sleep". However, this setting may impair your ability to watch videos as the computer will sleep while watching. So use it last.

spapakons · Oct 17, 2025

jstaaron said:
Hey Denis,

Affirmative, bot accounts enter sleep for a split second but wakes up almost instantly to the lock screen.

The information I got was power button, Local service (see attached)

I do not know what this means. Since, my power button is not stuck nor do I press it.

Just a thought... If your optical mouse is on a shiny reflective surface, it might detect a stray reflection as movement. The mouse thinks you moved it and wakes the computer before it can sleep. However, there would be other symptoms such as the mouse stuttering (not smoothly moving around) and being difficult to move the cursor because of the too many false inputs.

jstaaron · Oct 17, 2025

spapakons said:
Last thing to check is to open Device Manager, right-click on network and USB devices and then select Properties. Go to Power Management and uncheck the box "Allow this device to wake the Computer". Test sleep again. Do that for any other device that has a Power Management tab in Properties, test sleep again.

Done

spapakons said:
Also in Control Panel, Power Options, Edit Plan Settings, Advanced Power Settings, expand Sleep section and make sure "Allow wake timers" is disabled.

Done

spapakons said:
Again in the Advance Power Settings, go to Multimedia Settings section, set "When sharing media" to "Allow the computer to sleep". However, this setting may impair your ability to watch videos as the computer will sleep while watching. So use it last.

Done

spapakons said:
Just a thought... If your optical mouse is on a shiny reflective surface, it might detect a stray reflection as movement. The mouse thinks you moved it and wakes the computer before it can sleep. However, there would be other symptoms such as the mouse stuttering (not smoothly moving around) and being difficult to move the cursor because of the too many false inputs.

I unplugged the mouse.

After doing all this still no go.

Try3 · Oct 17, 2025

jstaaron said:
The information I got was power button, Local service (see attached)

I do not know what this means. Since, my power button is not stuck nor do I press it.

I have one computer where the same event is often ascribed to the Power button when I know that I woke it by clicking the touchpad button.

Denis

jstaaron · Oct 17, 2025

Try3 said:
I have one computer where the same event is often ascribed to the Power button when I know that I woke it by clicking the touchpad button.

Denis

hmm but my external mouse is disconnected and I didn't touch the touchpad.

Is it safe to assume it's a hardware trigger? and not a software issue?

Try3 · Oct 17, 2025

I have another computer that is almost always woken by software and that Event consistently says 'Wake source unknown' for it.
Whereas this one consistently blames the power button when I use the trackpad button.
So, yes I think you're probably looking at a hardware-initiated problem.

Could you check for and disable any apps that interact with the mouse [I've seen recent Dell mice have a controlling piece of software called Dell peripheral manager and I used to have Logitech mice that had controlling software].

If disabling that software does not help then try disabling the mouse in Device mgr.
I know that's easier said than done, there are lots of entries in the Human interface devices section and you'll probably end up having to disable all of them.
But then you would not have any pointer with which to return to Device mgr to re-enable them afterwards.

Denis

jstaaron · Oct 17, 2025

Try3 said:
I have another computer that is almost always woken by software and that Event consistently says 'Wake source unknown' for it.
So, yes I think you're probably looking at a hardware-initiated problem.

Could you check for and disable any apps that interact with the mouse [I've seen recent Dell mice have a controlling piece of software called Dell peripheral manager and I used to have Logitech mice that had controlling software].

If disabling that software does not help then try disabling the mouse in Device mgr.
I know that's easier said than done, there are lots of entries in the Human interface devices section and you'll probably end up having to disable all of them.
But then you would not have any pointer with which to return to Device mgr to re-enable them afterwards.

Denis

nah I do not think this issue warrants such a move, disabling apps that interact with mouse. I guess all the apps interact with mouse. Maybe I misunderstood you. You would have to guide me how to do it. But, I feel I can live with hibernation.

Laptop will not go to sleep!

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