Loading animation on the mouse arrow always on


vegetaleb

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7:46 PM
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3
OS
Windows 11
Hello
I have a ''bug'' with the mouse's arrow that is having the loading (circle) animation all the time
I tried to close apps using the Task Manager to find the culprit but no joy
I tired to close third party services with the same technic : no joy
I tried to reboot into safe mode with diagnostic mode but doing so will brake my PIN and I can't login anymore, I had to use Windows ISO to recover login
I am afraid there is a Windows service that is broken
Any suggestions?
 
Windows Build/Version
Windows 11 Pro

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5600
    Motherboard
    Asus B550
    Memory
    32gb
    Graphics Card(s)
    RTX 3070
    Screen Resolution
    1440p

Fabler2

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Try unticking all the start-up apps in task manager and reboot. Might give a clue.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
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  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
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    Edge
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vegetaleb

Member
Thread Starter
Local time
7:46 PM
Posts
3
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5600
    Motherboard
    Asus B550
    Memory
    32gb
    Graphics Card(s)
    RTX 3070
    Screen Resolution
    1440p

Fabler2

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5:46 PM
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1,864
OS
Win 11 Pro & Dev.
As you've no onboard graphics I'd leave Nvidia but untick Avast to test.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

vegetaleb

Member
Thread Starter
Local time
7:46 PM
Posts
3
OS
Windows 11
As you've no onboard graphics I'd leave Nvidia but untick Avast to test.
I tried to disable AVast on bootup but it didn't let me
I literally uninstalled it just to troubleshoot, unfortunately the bug is still here, the pointer is still ''loading''
So it's either Nvidia or a Windows service that is the culprit, I re-installed the geforce driver with clean install but it didn't fix it
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5600
    Motherboard
    Asus B550
    Memory
    32gb
    Graphics Card(s)
    RTX 3070
    Screen Resolution
    1440p

Fabler2

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Local time
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Win 11 Pro & Dev.
With the login issue there's a setting in the Settings app that allows you to change how you log in. It should help if the PIN doesn't work in some circumstances and as long as you know your password you should be ok. Accounts -Sign-in Options - Additional settings and turn off 'For improved security, only allow Windows Hello Sign-in...............'

Gives you this option on the sign-in screen,

2022-09-13 09_20_46-Screenshot 2022-09-13 091944.png ‎- Photos.png

You might also consider perform a clean boot to troubleshoot.


Before doing any more troubleshooting it would be wise to create a system image 'as is' in case things don't work out. You'll then, at least, have a decent backup to fall back on.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
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