Microsoft Account Suspended

Hi,
Back at the beginning of June my PC got infected with a virus (my fault), and copied files to my OneDrive, then before I could clean up and delete the files, Microsoft suspended my account.
I appealed my case on 18 June, but heard nothing, then I tried again on 10 July. I still haven't heard anything from them, even though I gave them an alternate email address to contact me.
How do I get in touch with them to ask what's going on ?

I can't ask the question on the MS help/Q&A forums, because I have to log in first, but I can't because my account is suspended. (a bit of a catch 22).
Any help appreciated.

Thanks,
Paul

Is this relevant to your circumstances?

Marcus Vinicus said:

Is this relevant to your circumstances?

Microsoft account has been locked | Microsoft Support

Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

support.microsoft.com

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Hi,
Unfortunately no good.
To unlock your account, you need to sign in, but you can't sign in because your accounts locked.
This is the catch-22 problem I've been having, and I can't report it to Miscrosoft, because you need to sign in to report it.
It's getting to be a nightmare.

You'll probably have to take the "old-fashioned" approach of 'phoning your 'local' Microsoft HelpDesk No. and speaking to a real human to get advice on your options.

How to contact MS Support when you can't login -

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.