Solved Microsoft Support tried to help. NUMPAD 5 not recognized once logged in to Windows 11

• 2 USB-connected keyboards; each with a built-in NUMPAD.
• Windows' On Screen keyboard.

TBolt said:

Hi all.

For many months now (possibly over 9 months), my NUMPAD 5 key is not recognized while I am logged in to Windows 11. Before I log in to Windows, though, my NUMPAD 5 key is recognized -- meaning, if 5 was part of my login PIN, the NUMPAD 5 key can be used to enter the "5" input.

This is the case with 3 keyboards:

• 2 USB-connected keyboards; each with a built-in NUMPAD.
• Windows' On Screen keyboard.

Early this morning, I chatted with Microsoft Support. The rep guided me through an "in place" Windows 11 upgrade. The upgrade was supposed to reset all of my Windows settings. Unfortunately, though, the issue persists after the "in place" upgrade was completed.

Windows Support ended at this point with advice to contact the PC manufacturer. That's a rabbit hole not worth falling into. haha. It's a custom-built rig.

I'm just looking 1) to see if anyone else has had the same experience, and 2) for ideas on what component (hardware or software) might need attention.
Something in the BIOS? A registry entry?

Thank you for any input!

Click to expand...

net user administrator /active: yes

OAT said:

Hi & welcome,
Have you tried creating a new user and see if the result is the same?
or just log in as Admin:

Code:

net user administrator /active: yes

Please fill out your system specs in your profile.

Click to expand...

garlin said:

Try reading this thread, and see if it applies to you:

Numpad 5 With Numlock won't output 5 unless it is also pressed with the windows key on Windows 10, Same behavior with Virtual Keyboard

I'm having the most frustrating problem with Windows 10 after the latest patches were installed on my system. (7/7/2021) Windows 10 Pro Version 21H1 OS Build 19043.1151 Keyboard - Logitech G413 The

superuser.com

Click to expand...

garlin said:

Try reading this thread, and see if it applies to you:

Numpad 5 With Numlock won't output 5 unless it is also pressed with the windows key on Windows 10, Same behavior with Virtual Keyboard

I'm having the most frustrating problem with Windows 10 after the latest patches were installed on my system. (7/7/2021) Windows 10 Pro Version 21H1 OS Build 19043.1151 Keyboard - Logitech G413 The

superuser.com

Click to expand...

OAT said:

Hi & welcome,
Have you tried creating a new user and see if the result is the same?

Click to expand...

OAT said:

or just log in as Admin:

Code:

net user administrator /active: yes

Click to expand...

OAT said:

You'd think it would be fixed by NVidia by now.

Click to expand...

TBolt said:

A new standard, local user account did not experience the problem.


I now see the Administrator user on the login screen, but I haven't set a password. Is a password set within the BIOS?
Simply curious, as I may just re-hide the Admin account.

Thank you OAT!

Click to expand...

net user administrator /active:no

OAT said:

So we know now that it is user bound. No need to use the admin account.
As discussed with @garlin , it's probably Nvidia Experience at startup.
Uninstall it or disable it; I have it removed on my system.

In order to get rid of Admin,

Code:

net user administrator /active:no

Click to expand...

TBolt said:

I want to keep the GeForce Experience app for driver update notifications and the Optimal settings toggle available for each game.

If you do not have GeForce Experience installed, do you simply remind yourself to look for updates on NVIDIA's website?

Click to expand...

Download the latest official NVIDIA drivers

Download the latest official NVIDIA drivers

www.nvidia.com